Support
New to T-Mobile? Switching is easy Set up your device Using the app All get started topics
Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics
T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics
Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics
Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics
Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics
SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Use these instructions for Control Center case setup.

On this page:

Ticket type

As a case creator, you can submit 3 ticket types.

  • IoT Connectivity: data issues
  • Control Center Portal: automation, SIM’s, and reporting or billing questions
  • API access

Create a case

  1. Log in to Control Center and select Help or contact our Advanced Technical Support group at 1-877-236-8008.
  2. Select Service Provider Support and Open a Support Ticket.
  3. Fill out the requested information and submit the ticket.

Resources

  1. Log in to Control Center and select Help.
  2. Access the Knowledge Base for articles to support processes and other Control Center capabilities.

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