If you’re interested in switching to or signing up for a Military plan at T-Mobile, check eligibility and learn how to verify your status. To add a plan and check current pricing, check out https://www.t-mobile.com/offers/military-phone-plans.

 

How do I get a Military plan?

We'll need to verify your military status using the steps in the next section to get a Military plan.

  • If you are new to T-Mobile, you can call 1-800-TMOBILE or go to your nearest T-Mobile store to activate on Magenta Military.
  • If you already have a T-Mobile account, you can dial 611 to contact Customer Service to change your plan to Magenta Military.
  • If the military member is not currently the primary account holder, you may need to complete a Change of Responsibility. See Transfer account or line ownership for more information.

 

Eligible Branches & Status

  • U.S. Air Force - Active Duty, Veteran, Retiree
  • U.S. Air Force Reserve - Reservist, Veteran, Retiree
  • U.S. Air National Guard - Reservist, Veteran, Retiree
  • U.S. Army - Active Duty, Veteran, Retiree
  • U.S. Army National Guard - Reservist, Veteran, Retiree
  • U.S. Army Reserve - Reservist, Veteran, Retiree
  • U.S. Coast Guard - Active Duty, Veteran, Retiree
  • U.S. Coast Guard Reserve - Reservist, Veteran, Retiree
  • Gold Star Family - Gold Star
  • U.S. Marine Corps - Active Duty, Veteran, Retiree
  • U.S. Marine Corps Forces Reserve - Reservist, Veteran, Retiree
  • U.S. Navy - Active Duty, Veteran, Retiree
  • U.S. Navy Reserve - Reservist, Veteran, Retiree

Who's not eligible?

  • Spouses or immediate family members of living or deceased military members who don't have Gold Star Family member status.
  • Government or military-affiliated workers and contractors who do not otherwise qualify, such as Civilian Military and Department of Defense employees.
  • Cadets or Recruits who do not yet have documentation showing their military affiliation.

 

Verify my military service status

If you've already signed up for a Military plan or are interested in adding it, you'll need to verify your military service status. You will have 45 days from activation to verify your military status or your account will be moved to a plan with no military discount, which will result in a price increase of up to $20 per line.

If you sign up in-store, we can help you with verification on the spot (in some cases you will need documentation to complete verification). If you're making the change over the phone and still need to verify, you can follow the steps below:

  1. Go to https://my.t-mobile.com/profile or open the T-Mobile app and log in.
  2. On My T-Mobile, choose Profile from the top right menu. In the app, click More and then Profile Settings.
  3. Select Military Verification.
  4. Select your Military Status and enter any required information into the form for the military person on the account or the registered family member if selecting Gold Star.
  5. Click Submit Information.

Next Steps

  1. If no further documentation is needed, verification will show completed and you will receive a text confirmation within 48 hours
  2. If the credentials cannot be verified, you will be asked to upload documentation (listed below) that proves you are serving or have served.
  3. After documentation has been received, you will receive an email response within 24 hours.

 

Acceptable Documentation

T-Mobile will accept numerous forms of verification based on military branch and status as shown in the list below.

  • In most cases, only one form of verification document is required for submission, unless you have a special situation (such as if your name has changed since your military service).
  • Other documents that clearly show your first and last name, valid dates, branch and/or status may also be accepted.
  • If the name on your document(s) does not match your current legal name (such as Marriage or Name Change) you must submit additional documentation (Change of Name, Marriage Certificate, etc.) with your form, or acquire a new copy of the document with your current name for us to verify your military affiliation.
  • Any sensitive information such as Social Security Number, Military ID Number, etc. should be omitted, covered up, or blacked out when submitting.
  • The information provided is used solely for verifying military status and is destroyed after verification.
  • Acceptable file formats include .bmp, .gif, .jpg, .png, or .pdf.

Active Duty

  • Leave and Earnings Statement
  • Orders
  • Power of Attorney (military-specific)

Reservist

  • Leave and Earnings Statement
  • Orders
  • NGB 23 (National Guard Retirement Points Summary Statement)
  • Retirement Points Statement

Veteran

  • DD214
  • NGB 22 (National Guard Report of Separation of Military Service)
  • Honorable Discharge Certificate
  • Some states list veteran status on their driver’s license
  • Veterans Affairs ID Card
  • VA form 26-1880

Retiree

  • DD214
  • Official letter
  • NGB 23 (National Guard Retirement Points Summary Statement)
  • Retirement Certificate

Gold Star Family member

  • Any document that shows your relationship as a "deceased beneficiary"

 

FAQs

Why does the Military person need to be the primary account holder? What if they are deployed?

To verify that the military member is on the account, they must be the primary account holder. This also protects them from fraudulent use of their name for the purpose of gaining military benefits (a name can only be used once for validation and we wouldn’t want you to miss out on this amazing deal!). In the case of active duty military members who are deployed, the military member’s spouse or family member may verify eligibility so the military member does not need to be the primary account holder, but additional documentation will be necessary to verify status.

What if I have a son/daughter that is serving in the military. Do I qualify for the plan?

If your son/daughter is active duty military, has a line on your account, and is either the authorized user or identified on your account at the line level you will be able to move to the T-Mobile ONE Military plan. When you verify your son/daughter’s military status using the steps above, you will be asked to upload his or her Active Duty documents.

What does T-Mobile do with the information I submit to validate my military status/validation?

The information provided is used solely for validation of status and is destroyed after validation.

What if I need extra lines for my Tablets or Wearable devices?

If you need data-only lines for other connected devices, standard T-Mobile ONE for Tablets & Wearables and other Mobile Internet plans are available to add alongside your Military voice lines.

For more information and FAQs, go to https://www.t-mobile.com/offers/military-phone-plans.

 


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