As is our usual practice, you may receive a text notification to inform you when your unbilled account balance becomes higher than usual, due to premium-rated voice, data, or international usage charges.
Charges are incurred during international travel when:
- Making and receiving calls while in foreign countries.
- Using data while roaming in Non-Simple Global countries, check a destination.
Making calls to international destinations from the U.S. will generate charges. Click the button below to log into your My T-Mobile account to view your usage.
There’s no impact to service until your unbilled charges reach a balance of $500, at which time the line is suspended as a precautionary measure. If a line on your account is suspended during the bill cycle, service may be restored by contacting an Expert at +1-800-937-8997 or 611.
Learn more about Billing information such as avoiding bill shock, usage alerts, and more!
Contact an Expert at 1-800-937-8997 for account specific support.