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Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

As is our usual practice, you may receive a text notification to inform you when your unbilled account balance becomes higher than usual, due to premium-rated voice, data, or international usage charges.


International travel

Charges are incurred during international travel when:

  • Making and receiving calls while in foreign countries.
  • Using data while roaming in Non-Simple Global countries, check a destination.

International calls from the U.S.

Making calls to international destinations from the U.S. will generate charges. Click the button below to log into your My T-Mobile account to view your usage.


Service impacts

There’s no impact to service until your unbilled charges reach a balance of $500, at which time the line is suspended as a precautionary measure. If a line on your account is suspended during the bill cycle, service may be restored by contacting an Expert at +1-800-937-8997 or 611.

Still need help?

Learn more about Billing information such as avoiding bill shock, usage alerts, and more!

Contact an Expert at 1-800-937-8997 for account specific support.



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