- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Account](https://www.t-mobile.com/support/community/account) # Cancel service 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) T-Mobile is constantly pushing the boundaries to exceed customer expectations at every opportunity, and if possible we'd like to prevent your cancellation. ## On this page: - [Can we fix this?](https://www.t-mobile.com#steps1) - [Cancellation guidelines](https://www.t-mobile.com#steps2) - [Equipment Installments Plan impacts](https://www.t-mobile.com#steps4) - [Ready to cancel?](https://www.t-mobile.com#steps5) - [Deceased account holder](https://www.t-mobile.com#steps3) ## [](https://www.t-mobile.com)Can we fix this? If there is anything we can do to make your experience better, we are here to help! If you prefer to tackle your concerns yourself, check out these resources.   ### Billing   - If your bill isn't what you expected or your monthly bill due date is an issue, check out the [View your bill & what's impacting it](https://www.t-mobile.com/support/account/whats-impacting-your-bill) page for support.  [](https://www.t-mobile.com) - An alternative plan may be a better option if you need to lower your monthly costs - check out the [Find the right plan for you](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you/) for details.   ### Network   - First, look at the [T-Mobile coverage check map](https://www.t-mobile.com/coverage/coverage-map) which will help you see services available where you work, live, and play. - If you're not getting the coverage you expect in those areas, see [Signal issues / no service troubleshooting.](https://www.t-mobile.com/support/devices/device-troubleshooting/signal-issues--no-service-troubleshooting)[](https://www.t-mobile.com "Signal issues / no service troubleshooting.") - T-Mobile also offers coverage alternatives in those hard to reach places, such as [Wi-Fi Calling from T-Mobile](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) or devices such as the free [4G LTE CellSpot](https://www.t-mobile.com/support/coverage/4g-lte-cellspot) device, which turns your home internet into a cellular connection.   ### Phones and devices   - We offer information on most of our devices, including how to use and troubleshoot them in the [Devices](https://support.t-mobile.com/community/phones-tablets-devices)[](https://www.t-mobile.com) section of Support. - If you're not happy with your current device, check the [Buy a device](https://www.t-mobile.com/support/account/buy-a-t-mobile-device) page or [log in to start shopping](https://account.t-mobile.com/signin/v2/) for a new device. ## [](https://www.t-mobile.com)Cancellation guidelines - All cancellations are future dated and will go into effect at the end of your current bill cycle. - Service impacts once a number is cancelled:  - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) and DIGITS call histories and messages will be deleted and cannot be recovered. Check and save your voicemail messages prior to cancelling. - You will no longer have access to My T-Mobile - remaining active lines will continue to have access. - Final payment can be made via:  - Online at [t-mobile.com/guestpay](https://www.t-mobile.com/guestpay) (you’ll need your account number – located at the top right corner of your bill) - [T-Mobile store](https://www.t-mobile.com/store-locator.html) - Mail (Address details are on the [Pay your T-Mobile bill](https://www.t-mobile.com/support/account/pay-your-bill#mail) page) - Call [1-877-453-1304](tel:877-453-1304) ## [](https://www.t-mobile.com)Equipment Installments Plan impacts - If there is an active line on your account, any Equipment Installment Plan (EIP) device payments on a cancelled line will continue to bill as usual. - If the entire account is closed, all remaining EIP remaining balances will be charged in full on your final bill. ## [](https://www.t-mobile.com)Ready to cancel? Cancellations cannot be completed online. If you decide that you're ready to cancel or have additional questions, we can help you out. [Contact us](https://www.t-mobile.com/contact-us). ## [](https://www.t-mobile.com)Deceased account holder If someone has passed away, you can either close their account or keep the same mobile number under a new account. The process is the same whether you want to close the account, or continue service with the same mobile number and device previously owned by the family member that passed away. For the quickest resolution, it's best to have the following information before calling: - Name of the person on the account - Their mobile phone number - Date of birth - Last four digits of the deceased customer's Social Security number ### U.S Customers Call T-Mobile Customer Service at [1-877-746-0909](tel:1-877-746-0909) (or call [611 from a T-Mobile phone](tel:611)). TTY service is also available for hearing and sight impairment by calling [](https://www.t-mobile.com)[1-800-676-3777](tel:1-800-676-3777). ### Puerto Rico customers If the deceased is from Puerto Rico, call [1-877-746-0909](tel:1-877-746-0909) or please mail your request to: T-Mobile Executive Customer Relations PO Box 191957 San Juan, PR 00919-1957   * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)