- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Account](https://www.t-mobile.com/support/community/account) # Cancel service support 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) ### Thinking about canceling? We're here to help. Whether you’re looking for ways to lower your bill, troubleshoot service issues, review plan options, or find a better fit for your needs, we may be able to help. Before you cancel, [give us a call](https://www.t-mobile.com/contact-us) - we'd love the opportunity to review your account and see what options we can offer to keep you with T-Mobile.   ### Important things to know before you cancel. Canceling can impact your account, billing, promotions, and equipment financing. Review the information below before making changes to your account.   ### Billing and service timing   - Cancellations are future dated and typically take effect at the end of your current billing cycle. - If you transfer (port) your number to another carrier, service will be billed through the end of the billing cycle. - You’re responsible for all charges and usage through the end of your current billing cycle in accordance with T-Mobile Terms & Conditions. - If you’re enrolled in AutoPay, your final bill may still be automatically charged using your saved payment method unless AutoPay is removed before the final payment processes.   ### Equipment Installment Plans (EIP)   - If you cancel a line but keep other active lines on the account, device payments tied to the canceled line will continue to bill monthly. - If the entire account is canceled, any remaining device balances become due on your final bill. - Once the balance is paid, you’ll receive an updated final bill reflecting a $0 balance.   ### Promotions and discounts   Canceling lines may impact: - Free or discounted line promotions - Device promotional credits - Multi-line discounts - Rate plans that require a certain number of active lines For example: - Some plans are designed for a specific number of lines. If you cancel lines and no longer meet the plan requirements, you may need to change your rate plan to avoid paying for a plan that no longer fits your account. - Promotional credits tied to canceled lines may end. We recommend reviewing any active promotions before canceling service.   ### Voicemail and DIGITS data   - Voicemail messages and DIGITS call history are permanently deleted after cancellation and cannot be recovered. - Save any important messages before your service is canceled.   ### Paired devices   Smartwatch lines paired to a phone line should be unpaired before cancellation to avoid issues with future device use.   ### Restarting service later   - You can reactivate service within 90 days without a new credit check or activation fee, though your previous number may not be available. - Accounts inactive for more than 60 days require a new SIM card to resume service Before you cancel, [give us a call](https://www.t-mobile.com/contact-us) - we'd love the opportunity to review your account and see what options we can offer to keep you with T-Mobile.   ### Already Canceled? Here's What to Expect. #### Your Final Bill - Your final bill will be processed and delivered through your normal billing method. - If you previously used paperless billing, make sure your email notification preferences are updated to continue receiving billing notifications electronically. - After cancellation, you can still access your account online to: If you no longer have account access, payments can also be made using Guest Pay with your account number. #### Refunds and remaining balances - Security deposits or account credits may apply toward your remaining balance. - If a credit balance remains 30 days after your final bill, a refund may automatically be issued. - Unpaid balances may be subject to collections activity. #### Returning T-Mobile Home Internet equipment If you canceled a Home Internet line: - A return shipping label is automatically generated after cancellation and sent by email. - Your gateway and mesh Wi-Fi extender must be returned within 14 days. - Include the power adapter if available. Important: - Failure to return equipment on time may result in a non-return fee of up to $370 plus tax. - Damaged equipment may result in additional charges. - If you decide to restart Home Internet service later, eligibility will need to be rechecked based on network availability.   ### Deceased account holder If someone has passed away, you can either close their account or keep the same mobile number under a new account. The process is the same whether you want to close the account or continue service with the same mobile number and device previously owned by the family member who passed away. For the quickest resolution, it's best to have the following information before calling: - Name of the person on the account - Their mobile phone number - Date of birth - Last four digits of the deceased customer's Social Security number Voicemail messages on this account will no longer be accessible after cancellation. Please check and save any messages you’d like to keep beforehand, including the voicemail greeting on the account holder's line. #### U.S. customers Call T-Mobile Customer Service at [1-800-937-8997](tel:1-8009378997)  (or call [611 from a T-Mobile phone](tel:611)). TTY service is also available for hearing and sight impairment by calling: - 711 - 1-800-676-3777 #### Puerto Rico customers Call [1-877-746-0909](tel:1-877-746-0909) or mail your request to: T-Mobile Executive Customer Relations PO Box 191957 San Juan, PR 00919-1957 * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)