- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # Buy a T-Mobile device 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) The hardest part of getting a new device will be picking a favorite. [Shop now for a new device](https://www.t-mobile.com/cell-phones) or learn more about how to buy. ## On this page: - [Before you buy](https://www.t-mobile.com#steps1) - [Ready to buy?](https://www.t-mobile.com#steps2) - [Order on its way?](https://www.t-mobile.com#orderstatus) - [Signature Required for delivery FAQs?](https://www.t-mobile.com#shippingfaq) - [Need to return your trade-in device?](https://www.t-mobile.com#steps4) - [Still need help?](https://www.t-mobile.com#steps5) ## [](https://www.t-mobile.com)Before you buy - Decide if you want to [trade in your current device](https://www.t-mobile.com/support/account/return-trade-in-device) towards your new purchase. Get a [Device Trade-in estimate](https://www.t-mobile.com/cell-phone-trade-in.html) online. - Choose how to pay for your device, like with an [Equipment Installment Plan (EIP)](https://www.t-mobile.com/support/account/eip-equipment-installment-plans) to purchase your device over time, interest free. - If you're financing, like with EIP, make sure you understand how to use [e-Signature](https://www.t-mobile.com/support/account/e-signatures) to authorize your purchase. - If your current device isn't working, check out potential [Warranty solutions](https://www.t-mobile.com/support/devices/warranty-exchanges) before your buy a new device. - A $35 [Device Connection Charge](https://www.t-mobile.com/support/account/whats-impacting-your-bill#secondheading) is due at sale. ## [](https://www.t-mobile.com)Ready to buy? - If you're not yet part of the T-Mobile family, [join us!](https://www.t-mobile.com/resources/how-to-join-us) - Already with us? [Log in](http://t-mo.co/SHOPSupportbutton) to your account to shop. ## [](https://www.t-mobile.com)Order already on its way? - If you're new to T-Mobile and haven't yet created your account, [check your order status](https://www.t-mobile.com/order-status) with your: - Order number - Billing Zip Code - Last name - If you've already created your T-Mobile.com account, [log in to your account](http://t-mo.co/2hoTQIG) to check your order status. - Using the T Life app? Log in to the [T Life app](https://www.t-mobile.com/support/plans-features/t-life) and visit the Home tab, your order status will be displayed. ## [](https://www.t-mobile.com)Orders requiring a signature upon delivery FAQs   ### When is ‘Signature Required’ for order delivery? A signature requirement is added to high value orders to help protect against theft. In general, if the order includes a smartphone, it’s likely a signature will be required at delivery. The signature requirement is determined by the T-Mobile distribution center during shipping.   ### How will I know my order has shipped with Signature Required for order delivery?   If you purchased a device, especially a smartphone, it is highly likely a signature will be required.  We will alert you if ‘signature is required during delivery’ in the order confirmation and order shipped notifications sent by T-Mobile via email or SMS. After the order is shipped, you can also visit [UPS.com/track](https://www.ups.com/track), enter the order tracking number from your T-Mobile Order Shipped notification, and check for the ‘Signature Required’ alert. While you’re there, check the expected delivery date set by UPS and sign-up for UPS notifications about the delivery.   ### Can I change the delivery address after the order is shipped?   Once the order is on its way, re-routing options may be available from UPS using their [UPS My Choice](https://www.ups.com/us/en/track/ups-my-choice.page) service.   ### What do I do if the 3rd delivery attempt fails and the device I ordered gets returned to T-Mobile?   Please call T-Mobile Customer Care at [1-800-937-8997](tel:18009378997) and a we will help to re-process and re-ship your order. You will receive a refund to your original payment card for any amount T-Mobile charged for that order.  This process usually takes 7-10 days, including the refund to the payment card. ## [](https://www.t-mobile.com)Need to return your trade-in device? - The fastest way is to return it at a [T-Mobile store](https://www.t-mobile.com/store-locator). This way, you don't have to worry about finding your label, printing it, and packing the box. - If shipping is required or more convenient for you, learn how to [ship us your trade-in device](https://www.t-mobile.com/support/account/return-trade-in-device).   ### Upgrades that require shipping   - __JUMP! upgrades:__ Your [order status in your T-Mobile account](http://t-mo.co/2hoTQIG) will have JUMP! upgrade displayed. - __T-Mobile Authorized Retailer:__ These locations can't accept trade-ins. The [store locator](https://www.t-mobile.com/store-locator) will indicate the type of store. - __Other retailers:__ Trade-ins associated with purchases from other retailers like Apple, BestBuy, Samsung, and Walmart must be shipped. ## [](https://www.t-mobile.com)Still need help? - [Log in](http://t-mo.co/SHOPSupportbutton) to your account online for the easiest way to upgrade, check out the video on this page for more information on how to upgrade online. - Visit us at a [T-Mobile store](https://www.t-mobile.com/store-locator.html) - [Contact Us](https://www.t-mobile.com/contact-us) for assistance. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)