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Explore Top Services at T-Mobile Southlake Town Square

Featured reviews at T-Mobile Southlake Town Square

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Karla Karen
March 19, 2024, 12:29 a.m.
A huge shoutout to ivory and Celeste ! They were so helpful and amazing . Their customer service is outstanding. Enjoyed the above and beyond treatment they gave me !!! View on Google
Blake Decker
March 15, 2024, 1:45 a.m.
We went to the Southlake T-Mobil location to complete the upgrade of a phone we started at another T-Mobile location. To make a long story short we had an issue with an upgrade and the other store did a wonderful job of getting the situation resolved which included partnering with the Southlake location as the other location did not have the phone we wanted but this Southlake location did. Before I go any farther just want to comment on how impressed we were with the store to store teamwork. When we arrived at the store we were quickly greeted by RJ who immediately made us feel welcome. He was with another customer, but let us know how long it would take and was quickly back to us. We explained the situation to him and he immediately got to work and got us set up with the new phone. We were impressed with his customer service focus, how he patiently answered all our questions and how quickly he had us all good to go. Great work RJ! We spoke briefly with Josh, the store manager, to thank him for RJ and Josh was also very friendly and I appreciated him listening to us with patience and also a terrific customer service focus. Once we got home and I started to restore the new phone with the back-up of the old phone I ran into a few questions for which I called back to the Southlake store a few times. RJ continued his wonderful customer service on one of the calls, while Becca and Celeste helped us out with a few other questions when we called back and RJ was tied up with another customer. Becca and Celeste were terrific as well! This was also another example of the terrific T-Mobile teamwork. Really impressed that at two different stores we witnessed multiple team members work together to assist a customer. Not once did anyone seem put-off or have a "not my problem" attitude. A good slogan would be "At T-Mobile we provide great customer service through great teamwork.". Thanks again to all of these team members! God bless and peace. View on Google

Additional information about T-Mobile Southlake Town Square

IDs Accepted

  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Southlake Town Square

The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out our latest deals on the new iPhone 15, along with other great offers from top brands such as Samsung and OnePlus . Shop this T-Mobile Store in Southlake, TX to find your next 5G Phone and other devices.

  • Activate Wireless or Prepaid Service
  • Activate Home Internet Services
  • Purchase Phones, Tablets, and Accessories
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Expert Account and Device Troubleshooting
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store
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