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Explore Top Services at T-Mobile Cumberland Mall

Featured reviews at T-Mobile Cumberland Mall

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Courtney Davis
May 19, 2023, 6:08 p.m.
We have had the best customer service ever with James over the past 3 weeks. I added 4 new lines and 5 new phones to my plan, and with this had a few issues with the T-Mobile system. He worked diligently to do what was right for the customer. James answered all of our hundreds of questions and went above and beyond until we felt satisfied. We cannot recommend him enough. Thank you!!! View on Google
May 16, 2023, 8:08 p.m.
I am writing this review to specifically recognize the T-Mobile associate that goes by X that works at T-Mobile store in the Cumberland mall and at the Costco Cumberland T-Mobile kiosk. I visited the T-Mobile store and the Costco kiosk multiple times over a period of months as I was doing research to see if T-Mobile plans would be a good fit for me. Each time, X was very knowledgeable about the products and T-Mobile signup processes and was very easy to talk to. On the day I was ready to make the switch, unfortunately he was not available however, he personally made sure I was taken well taken care of by his associate Erica C. and I would like to recognize her as well for her great service. After I purchased my new T-Mobile services, X went above and beyond to address a concern I had with the new account, and he was able to address it within a day. Costumer service at its finest! View on Google
Harold Chapman
May 6, 2023, 10:56 p.m.
Service was fast View on Google
May 5, 2023, 9:24 p.m.
I very rarely take the time to post reviews because most sales and service people are just average in my book. Javon Savage, at T-Mobile Cumberland Mall is a true genuine person. I first met him at the kiosk for t-mobile in Costco Cumberland. The store was about close but he took the time to answer all my questions and concerns even though I was not ready to decide. Javon impressed me so thoroughly with his easy going knowledgeable style, and didn't pressure me. He gave me his personal cell and stayed beyond the store closing. As a result, he made a. personal appointment for me to follow up with him at his store the next day in the mall. The install of my new phone took a long time for software to download but he remained cool and collected. He now returns my texts well after the sale and is always happy to help. He has earned this. customer for life. He gets 10 + Stars in my book. Paul V. View on Google

Additional information about T-Mobile Cumberland Mall

IDs Accepted

  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Cumberland Mall

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