1. Introduction and Scope
2. Table of Contents
3. Personal Data We Collect
We need to collect personal data to provide you with the Service, to tailor the Service to best meet your needs and interests, and to detect and prevent unauthorized access to the Service. We collect personal data when you provide it to us directly (for example, when registering an account or contacting customer service), and automatically (for example, when we receive information about your device when you use the Service). We may also collect personal data from third parties (for example, credit information).
Information you provide to us directly
- Contact information (including name, postal address, email address, and telephone number)
- Log-in credentials (including username and password)
- Customer correspondence and other communications records (including records of calls and chats with our customer service representatives)
- Payment card or other financial account data
- Social security number (for credit checks)
Information we collect automatically when you use the Service
- Voice commands
- Video you watch
- Customization settings and preferences
- Interaction with TVision emails
- Performance and diagnostic information such as device and user activity information, including information about how you navigate the Service, search queries, and app usage information
- Network and device information such as device identifier, mobile device number, advertising identifier, MAC address, carrier, operating system, ISP, IP address, configuration data for any Wi-Fi-enabled device you may use to access the Service, and information related to your Wi-Fi and cellular connections (for example, data usage, network performance, signal strength, throughput, latency)
- Location Information: When you use the Service, we may collect location information such as city or ZIP code that correlates with the IP address of the device you are using (“general location information”) or GPS data from your mobile device when you use the TVision mobile application (“precise geolocation information”). You can choose to limit our collection of precise geolocation information when you use the TVision mobile application. More information about this choice is provided in Section 10 below
Information we may collect from third parties
- Official or Publicly Available Sources: census records and demographic data
- Advertising Partners: contact information, such as names, addresses, phone number, and email addresses; interest data such as sports, travel, and other recreational activities, and shopping preferences; purchase records; and information about loyalty program participation
- Credit Reporting Agencies: credit history
Information we create about you
- Business records such as invoices, bills, purchase history, and interactions with customer service
- Unique customer IDs
- Interest profiles that help us to target advertising and curate content
We may combine the data we collect from third parties with information in our business records, including information about your use of the Service. We may also combine information about your use of the Service with information we obtain from your use of other T-Mobile products, services, websites, and applications.
4. How and When We Use Personal Data
We use personal data to:
Provide the Service
- Establish and administer your account
- Measure credit and payment risk
- Deliver content
- Conduct billing and invoicing
- Authenticate access to your account
- Perform maintenance and operations, including management of the network and devices supporting the Service and our systems
- Provide technical support and assure quality of customer service interactions
- Facilitate hardware and software upgrades for devices and systems
- Enable your participation in surveys, sweepstakes, contests, and promotions
Communicate with You
- Respond to your inquiries
- Personalize communications
- Send you service-related announcements
Make Improvements to Our Products and Services
- Identify and develop new products and services and make product improvements
- Understand the use of the Service
- Create measurement and analytics reports
Provide Recommendations and Deliver Relevant Advertising
- Market the Service
- Determine which content to recommend to you
- Send promotional communications to you for the Services and other products and services we think may be of interest to you
- Help third-party advertisers and programmers deliver more relevant advertising via your general location information or precise geolocation information (you have a choice regarding our use of your precise geolocation information, which is described in Section 10 below)
Investigate Theft or Other Illegal Activities and Ensure a Secure Online Environment
- Detect the unauthorized reception, use, or abuse of the Service
- Protect you and other subscribers from fraudulent, abusive, unlawful use of, or subscription to the Service
- Protect our rights, our personnel, and our property
- Comply with applicable law
5. When and With Whom We Disclose Personal Data
We limit our disclosures of personal data as described below.
With Your Consent or at Your Direction
We may disclose personal data to third parties based on your consent, which may be obtained in writing, online, or orally. We may also disclose personal data to third parties when you intentionally direct us to do so.
Within T-Mobile’s Family of Companies
We may disclose personal data to our affiliates that offer T-Mobile-branded products, services, and applications. For example, we may exchange information with T-Mobile to import account information when you first set up the Service. We share information so that we can provide the Service to you, improve it, make it easier for you to use, and for marketing and advertising purposes.
Account Holders and Other Authorized Users
We may disclose any information about a subscriber’s account and use of the Service to the primary account owner following appropriate authentication. The primary account owner may also authorize other users to access information on the account.
Service Providers and Third Parties
We may disclose personal data to our service providers, which are companies that process personal data on our behalf. We may disclose your personal data to them without your consent in order to deliver the Service and conduct business activities. We require the service providers to treat as confidential the information we disclose to them or that they collect on our behalf, and to use the information only for the purposes for which they have been engaged. We use the following categories of service providers to support the Service.
- Billing and collection providers, such as payment processors and organizations that assist us in assessing your credit and payment status
- Auditing and accounting firms
- Professional services consultants, such as firms that assist with providing legal services, or supplying project-based resources and assistance
- Advertising, marketing, and analytics services, including entities that analyze the information we collect from or about you to communicate with and advertise to you
- Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention
- IT vendors, such as entities that assist with website design, hosting, and maintenance, data and software storage, and network operation
We may share personal data with third parties that are our business partners that have independent reasons to receive, and independent obligations to protect, your personal data. The personal data we disclose will not directly or personally identify you (such as name, address, telephone number, etc.), or we will de-identify or aggregate that personal data or require the third party to do so. The categories of third parties to which we may disclose such personal data are:
- Advertising, marketing, and analytics partners
In a Business Transfer or Transaction
If we (or our parent company) enter into a merger, acquisition, or sale of all or a portion of our assets, personal data and your subscription, including information that directly or personally identifies you, will, in most instances, be one of the items transferred as part of the transaction. If the entity receiving the information uses it in way that is materially different from the disclosures in this Policy, we will notify you, as permitted by law, so that you can make any necessary decisions about your ongoing use of the Service.
To Authorities When Required by Law or To Protect TVision and Others
There are times when we may be required by law to disclose personal data to authorities. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited by the terms of the legal process from notifying you of any such disclosures. We may seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. We will not disclose records revealing your selection of video programming unless we receive a court order indicating that a governmental entity has made a specified showing of relevance and will, when the law allows, provide you with the opportunity to prohibit or limit this type of sharing.
We may also disclose information that directly or personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.
6. How We Protect Personal Data
We use physical, electronic, and procedural safeguards to protect personal data from unauthorized access, use, or disclosure while it is under our control. Despite our security efforts, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose your personal data. We maintain security incident response plans to investigate and remediate incidents involving unauthorized access to such personal data.
We retain personal data for as long as we have a business or tax need or as applicable laws, regulations, or government orders require. When we dispose of personal data, we use reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).
8. Cross-Border Data Transfer
T-Mobile is headquartered in the United States, and our data processing activities primarily occur in the United States. The Service is intended for and marketed to residents of the Unites States. If you use the Service outside of the United States, you understand that we may collect, process, and store your personal data in the United States and other countries. The laws in the U.S. regarding personal data may be different from the laws of the country where you use the Service. By using the Service, you consent to the collection, international transfer, storage, and processing of your personal data.
We do not knowingly solicit minors (anyone under the age of 18) to purchase our Service. Our Service is not directed to children under the age of 13, and we do not intentionally or knowingly collect personal data from anyone under the age of 13.
10. Your Choices and Opting Out of Marketing Communications
Our Communications to You
We may send you communications about the Service. We want to provide you with meaningful choices regarding our marketing communications, and you may choose to limit or opt out of some marketing communications from us at any time. Although you may elect not to receive marketing information from us, you may continue to receive invoices, customer service and transactional notices, and similar informational communications related to the Service.
Opting Out of Our Communications to You
Email: To opt out of our email marketing communications, please use the unsubscribe link at the bottom of the email.
Calls, Texts, Direct Mail: To opt out of marketing calls, texts, or direct mail, please use the opt-out mechanism that we provide as part of that communication. You may also contact us directly at 844-529-3738; online on the customer care portal at care.l3tv.com; and by mail at 1660 Wynkoop, Suite 800, Denver CO 80202, Attn: Office of the General Counsel - Privacy Officer.
The TVision mobile application may (depending on your default settings) request permission to collect and use your device’s precise geolocation information. You can manage the collection of your precise geolocation information through your device’s settings. However, if you use the TVision mobile application, we require access to your device’s precise geolocation information so we can comply with geographic restrictions on content delivery. If you do not allow us to collect precise geolocation information through the TVision mobile application, content may be unavailable.
11. Your California Privacy Rights
California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed certain personal data to any third parties for the third parties’ direct marketing purposes. We will not sell or share your personal data with non-affiliated companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and statements may contact us using the contact information below.
12. Your Nevada Privacy Rights
Nevada Revised Statutes Sections 603A.300-360 requires us to disclose that Nevada consumers may request that website and online service operators like TVision not sell certain information about them – referred to in the law as “covered information.” TVision does not currently engage in any sales of covered information as defined in the law. Nevada consumers who nevertheless wish to submit a request that TVision not sell their covered information may do so by emailing NevadaDoNotSell@T-Mobile.com so we can record the request appropriately.