T-Mobile Service and Support Text/SMS Messages for Non-T-Mobile Wireless Customers

Terms and Conditions

What are T-Mobile Service and Support Text/SMS Messages?

These are messages related to T-Mobile service and support for wireless, Home Internet, and Fiber services. The frequency of messages will vary based on your T-Mobile service and support needs.

For example:

If you are changing your wireless voice service to T-Mobile, you will receive order status information from our short code until your number is activated on the T-Mobile Network. Once you activate on our network, you will receive our standard wireless service and support messages and will be able to manage your notification preferences through our preference center.

If you are a Home Internet or Fiber customer, you will receive service and support related text messages to your non-T-Mobile Wireless mobile number while you are a customer.

How do I sign up for T-Mobile Service and Support Text/SMS Messages?

During a transaction, you may be asked for consent to receive service and support related messages.

Is it free?

Although there is no charge from T-Mobile for Service and Support messages, message and data rates may apply depending on your wireless carrier plan.

What if I don’t want to receive any additional messages?

If you wish to stop receiving any T-Mobile Service and Support messages to your non-T-Mobile Wireless mobile number, simply text “STOP” to our short code. It may take up to 10 business days for your preference change to take effect.

Commands

STOP: At any time you can text “STOP” to our short code. This will prevent you from receiving any future T-Mobile Service and Support messages to your non-T-Mobile Wireless mobile number. After doing so, you will receive a confirmation message that you have successfully opted out.

HELP: At any time you can text “HELP” to our short code. Texting HELP will return the following message: For more information on Services & Support related messages, or for assistance, contact us at t-mobile.com/contact-us.

Disclaimer

Carriers are not liable for delayed or undelivered messages.

Text messaging originator opt-in and consent data will not be shared with any third parties.

Privacy Policy

T-Mobile Privacy Policy Notice | T-Mobile Privacy Center

How to Contact Us

Phone: Dial 611 from your T-Mobile phone, or call 1-800-937-8997.