INTEGRITY AT WORK
A Message from Srini
We’ve built a company that moves quickly, takes risks, and challenges the industry. How we work matters just as much as what we deliver.
The Un-carrier culture exists because of the choices you make every day — how you treat customers, how you work with each other, and how you handle responsibility. We expect high performance, and we expect integrity alongside it.
Our Code of Business Conduct — Integrity at Work — sets the standards we’re all accountable to. It’s there to guide decisions when situations aren’t clear and to create consistency across the company.
If something doesn’t feel right, speak up. That’s an expectation, not an exception. We do not tolerate retaliation. If you raise a concern in good faith, it will be taken seriously, handled fairly, and addressed appropriately.
We are one team. Every voice matters, and accountability applies to everyone.
We’re guided by our values, grounded in our Code, and focused on earning trust — with customers and with each other. Thank you for the work you do every day. Let’s keep building the Un-carrier together.
SRINI GOPALAN
President & CEO
Welcome to Integrity at Work: T-Mobile 's Code of Business Conduct
How do we be the BEST IN THE WORLD at connecting customers to their world—and #1 in customer choice and in customer hearts?
It starts by applying our values to our work. Our values are our operating framework—who we are and how we behave. They guide us to act with integrity as we strive to deliver the best value, best network, and best customer experience.
We’re accountable for the results we deliver, but we’re just as accountable for how we deliver them. We do what we say we’ll do, and we follow through on our promises. We are better and stronger when we do right, act with integrity, and make decisions with an appreciation of our impact on the people and the world around us.
No matter how quickly or boldly we move, there’s only one way to deliver—and that’s by doing the right thing, the right way. For our customers, for our shareholders and stakeholders, for each other, and for our society. No exceptions.
OUR MISSION: Be the BEST IN THE WORLD at connecting customers to their world.
OUR VALUES:
LOVE OUR CUSTOMERS.
We don’t just do customer service. We do customer love. Simply put, their “happy” is our “happy.”
ONE TEAM, TOGETHER.
We celebrate each other. Listen to and empower each other. INCLUDE each other. We value what each person brings. That’s how we win.
DREAM BIG AND DELIVER.
We aim high. We step out. Take smart risks and own our results. We act like owners because we ARE owners.
DO IT THE RIGHT WAY. ALWAYS.
We do the right thing. For our customers, our shareholders, society, and each other. Every time.
WE WON’T STOP.
We are relentless. Striving. Never complacent. We find a way, busting down barriers. We don’t wait for change, we make it.
Table of Contents
Find everything you’re looking for when it comes to
Use the Code
Speak Up
No Retaliation
Our Shared Responsibilities
Role of People Managers
How Managers Handle Concerns
Treat Customers Honestly & Fairly
Safeguard Customer Privacy
No Discrimination or Harassment
Prioritize Health, Safety, & Environment
Conflicts of Interest
Gifts and Business Entertainment
Accurate Books and Records
Securities Trading
Safeguard Company Information
Keep Information Systems Secure
Use AI Responsibly
Be Smart with Social Media
Company Assets and Resources
Compete Fairly
Sanctions and Export Controls
Government Gifts and Lobbying
Our Anti-Corruption Commitment
Choose Third Parties with a Reputation for Integrity
The Code applies to
Our Code reinforces that
Approved: 2024.09.12.Effective: 2024.10.07. Tech. Revision: 2026.02.12.
