Keeping your number?
Bring one of the following:
- Driver’s license or state-issued ID
- Military ID
See all accepted forms of ID
Find it on one of the following:
- Paper bill
- Digital bill, or in your profile on your carrier’s app
Why do we want this?
•    City of Chicago ID card (CityKey)
•    Employment Authorization Document (EAD) issued by US Citizenship and Immigration Services
•    Federally-issued disability ID card
•    New York State Benefit ID card
•    New York City Municipal ID card
•    New York state learner's permit
•    Nexus ID
•    State or federally-issued ID card
•    State IDs that do not include an expiration date are accepted
•    Tribal-issued ID card
•    US driver's license
•    US temporary paper driver's license
•    US driver learner's permit
•    US temporary paper driver learner's permit
•    US Government-issued temporary paper photo IDs
•    US military ID (active duty, reserve, or retired)
•    US passport
•    US passport ID Card
•    US permanent resident card (For example: green card, resident alien card)
•    US Territory IDs including:
o     American Samoa
o     Northern Mariana Islands
o     Puerto Rico
o     US Virgin Islands
Where to find it:
•    On your digital or paper bill, your account number can usually be found in the top right corner.
•    Or, if you have your current carrier’s app, you should be able to access your account number directly in your profile.
•    Can’t find it? No problem. Just head to your T-Mobile store.
How to find it:
•    Your PIN or passcode is usually the last four digits of your telephone number or Social Security Number.
•    It can’t be found on your bill, invoice, or online account.
•    Don’t remember it? No problem. Just head to your T-Mobile store.