Call Protection | Automatic Scam Protection for Your Phone

Only from T-Mobile

Get automatic scam protection for your phone.

Put scammers in their place and answer all your calls worry free.

Call protection solutions:

Scam ID

Immediately see when calls come in from likely scammers. Now included at no extra cost.

Scam Block

Allows you to block all likely scammers before they reach you. Now included at no extra cost.

Name ID

Identify any caller’s name and location. Block any personal numbers. Identify the types of organizations calling you. Only $4 per month.

Name ID is included with T-Mobile ONE™ Plus and T-Mobile ONE™ Plus International plans at no additional cost.

Scam ID

With Scam ID you’ll instantly see when calls come in from likely scammers. Only T-Mobile has built this protection right into the network, and it will work automatically on all phones with Caller ID. There’s nothing to install and Scam ID is included in all postpaid plans at no additional charge.

Scam Block

With Scam Block, all calls from likely scammers are blocked and will not reach your phone. Now available with all postpaid plans at no additional charge. To turn on Scam Block please dial #ONB# (or, #662#).

Activate Scam Block

Enabling Scam Block may inadvertently block desired calls. Disable Scam Block at any time.

Name ID

Name ID allows you to identify any caller’s name and location and block any personal number, even if it’s not in your address book. And with our latest updates, you can easily see what kind of organization is calling (e.g., telemarketing agencies, political organizations, survey collectors, etc). Available for your $4 a month.

Check out Name ID

Name ID is included with T-Mobile ONE™ Plus and T-Mobile ONE™ Plus International plans at no additional cost. Enable through pre-installed app on android phones.

Got questions?

What is the difference between Scam ID and Scam Block?

With Scam ID, your incoming call screen will alert you to an incoming scam call by displaying “scam likely.”
With Scam Block, “scam likely” calls get immediately blocked on the network so you don’t see the calls.

How can I get them?

Our intention is to automatically enable Scam ID for all T-Mobile and MetroPCS customers over time.
T-Mobile postpaid customers can enable Scam ID for themselves beginning April 5 by dialing #ONI# (#664#) and pressing the call button in their phone’s dialer.
To turn on Scam Block, customers can dial #ONB# (#662#) or logging in to myT-mobile.com.
To turn Scam Block off, dial #OFB# (#632#).
To check whether Scam Block is on or off, customers can dial #STS# (#787#).

Do Scam ID & Scam Block only work on select phones?

Scam ID requires a phone with Caller ID, but Scam Block will work regardless of a phone’s Caller ID capabilities.

Do I get notifications when receiving an incoming scam call or are the calls blocked entirely?

With Scam ID, your incoming call screen will alert you to an incoming scam call by displaying “scam likely.”
With Scam Block, “scam likely” calls get immediately blocked on the network so you never see the call.
It is possible that Scam Block may in rare circumstances inadvertently block desired calls. Please note that you are free to turn off Scam Blocking at any time by using USSD code, #OFB# (#632#).

What if a call is misidentified and is either not a scammer, or they really are a scammer?

We don’t expect this to happen, but if a customer suspects that a legitimate number is being blocked, or if they think a number should be identified as a scammer, they can submit a request for an update here: https://www.t-mobile.com/callreporting
It is possible that Scam Block may in rare circumstances inadvertently block desired calls. Please note that you are free to turn off Scam Blocking at any time by using USSD code, #OFB# (#632#).

Can I opt out of Scam ID & Scam Block?

You are always in control and always have the power to decline or block scam calls.

To turn on Scam Block, customers can dial #ONB# (#662#) or logging in to myT-mobile.com
To turn Scam Block off, dial #OFB# (#632#).
To check whether Scam Block is on or off, customers can dial #STS# (#787#).

If you want to turn off Scam ID, you can call T-Mobile Customer Care or visit a T-Mobile retail store.

Do Scam ID and Scam Block identify and prevent calls from telemarketers and solicitors or is it just scammers?

Scam ID will automatically identify likely scam calls and will allow you to block those calls with Scam Block. Both features are included at no extra charge.
To identify other nuisance callers on your Android phone, you can upgrade to Name ID, which is available with T-Mobile ONE Plus for an extra $4 a month.

Do Scam ID and Scam Block work on tablets?

Scam ID & Scam Block will work on every single device capable of displaying caller ID and receiving voice calls on T-Mobile's network.

Will scam calls go to my voicemail, like when I reject an incoming call?

The call is blocked in the network before it ever reaches your phone.

How is Name ID different than Scam ID?

Scam ID identifies known scam callers. Name ID provides additional benefits such as displaying calling party name when not in your address book, and also supports personal number blocking and reverse number lookup.