Visit the T-Mobile Privacy Center on T-Mobile.com (www.t-mobile.com/privacy-center) click “Take Control” and submit a personal data request or visit www.t-mobile.com/privacy-center/take-control-of-your-data. You can make a request to “Access my personal data” or “Delete my personal data.” If you would like to make a request to delete and access your personal data, you must make separate requests.

You can also have a Care representative initiate your request by contacting Care at one of the numbers below:

• If you are a T-Mobile customer, call 1-800-937-8997 or 611 from your T-Mobile phone.
• If you are a T-Mobile for Business customer (individual-liable), call 1-800-375-1126 or 611 from your T-Mobile phone.
• If you are a Metro by T-Mobile customer, call 1-888-863-8768.
• If you are a Sprint customer, you can also call 1-866-1055 or 611 from your Sprint phone.
• If you are an Assurance Wireless customer, you can call 1-866-482-2003.

Keep in mind, while your Care representative can initiate the request for you, you will need to verify your identity to complete the request.

If applicable, you must use your T-Mobile phone number and the email you provided when you first signed up for service or when you set up your my T-Mobile account. Providing these will help us locate your information in our systems.

After your request is submitted, you will receive an email from:

no-reply=t-mobilesupport.com@mg.wirewheel.io on behalf of [T-mobilesupport] with instructions to verify your identity and finalize your request. To verify your identity, you must upload front and back images of a U.S. driver’s license, State ID card, or passport and a current picture of you. As quickly as possible and within the time frame outlined by the privacy law in your state, we will communicate with you via the email address you provided in the request and provide you with login information to a secure Personal Data Portal where we will either provide you the information you requested or confirm that we have deleted your personal data. In some circumstances, we may require an extension of time to respond. 

The Billing Responsible Party or Primary Account Holder will receive all the account-level data for all lines on the account, the same information that is available to them via myTMO.com, such as: billing information, rate plan, products, and costs. Personal data that is associated to a particular phone number on the account (not linked to the Billing Responsible Party or Primary Account Holder) will not be shared with the Billing Responsible Party or Primary Account Holder and will only be provided to the individual who submits a request for that phone number. If you are not the Billing Responsible Party or Primary Account Holder on the account, you will only see information that is associated to your phone number and email that you include in your “Access my personal data” request.

The Primary Account Holder is often the same as the Billing Responsible Party, but not always. The Primary Account Holder is set up when the customer sets up their myTMO account either in the app or on myT-Mobile.com. The Billing Responsible Party usually is the Primary Account Holder or has designated who the Primary Account Holder will be. This person sets access and permissions for other lines, can view account activity, and has full access to the myTMO account management options via the app or on myT-Mobile.com.

Yes. All existing and former T-Mobile, Sprint, T-Mobile Prepaid, Metro by T-Mobile, Assurance Wireless, TVision, and T-Mobile for Business (Individual-liable) customers, as well as those who have never been a customer, can submit a request. T-Mobile for Business Corporate-Liable business accounts are out of scope for CCPA currently.

You will need to make two separate requests. Once you complete your initial request, you can click on the “Submit another request” button and complete the second request.

We ask you to complete this additional validation to prevent unauthorized access to data and ensure that you’re the person who is making the request to access or delete your personal data. We also use the information from your ID to link you to your personal data.

Yes, you can still submit a request. However, if you signed up for T-Mobile service using a different name than what appears on your government ID, like your middle name or an abbreviation, we cannot guarantee that we will be able to identify you in our systems, but we will provide you with as much information as possible. To help us best match you in our systems, please make sure the name on your account matches the name on your government ID prior to submitting your request. If applicable, you must also use the email address and phone number you use or used as a T-Mobile customer to help us identify you in our systems.

Once your U.S. driver’s license, State ID card, or passport is used by our service provider to verify your identity, it will be deleted within 14 days. Our verification service provider is subject to strict privacy and security terms and may use this information only for the purpose of verifying your identity when you make a request to access or delete your personal data.

The CCPA broadens the definition of “sale” and “personal information” beyond how you might commonly interpret those terms.

Under the CCPA, “personal information” includes information that is not necessarily directly tied to an individual’s identity but may be associated with a device. This includes identifiers such as IP addresses, web cookies, web beacons, and mobile AdIDs. In many cases, this type of information is not associated with you, but they are unique identifiers that could be. Similarly, the term “sell” is defined to include not just selling in exchange for money, but also sharing or transferring personal information (including information that does not directly identify an individual as described above) in exchange for anything of value, which is not limited to the exchange of money. Certain things are not considered “sales,” including when (1) personal information is shared with a service provider that is contractually prohibited from using the personal information for any purpose beyond the service specifically requested, or (2) when the consumer has directed a company to disclose the personal information.

For more information, please read our Do Not Sell article: www.t-mobile.com/privacy-center/education-and-resources/do-not-sell-dns

When you click "Do Not Sell My Personal Information," a pop-up window should appear. If you do not see this pop-up window, please check your browser's pop-up settings.

Yes, you can still submit a request. However, if you signed up for T-Mobile service using a different name than what appears on your government ID, like your middle name or an abbreviation, we cannot guarantee that we will be able to identify you in our systems, but we will provide you with as much information as possible. To help us best match you in our systems, please make sure the name on your account matches the name on your government ID prior to submitting your request. If applicable, you must also use the email address and phone number you use or used as a T-Mobile customer to help us identify you in our systems.