- Sprint customers and non-customers may opt out of Sprint marketing communications by calling us at a telephone number listed under the Contact Us section on sprint.com, or by sending an email to privacy@T‑Mobile.com. If you contact us by mail, please include your name, address, and all telephone numbers (10-digits) and e-mail addresses you want included on our do-not-contact list. If your information changes, please notify us of the new name, addresses, and telephone number(s).
- If you are a Sprint customer, please also include the account holder’s name and account number.
The preferences you select will not affect non-promotional communications we send such as invoices, customer-service notices, and transactional notices.
Please be aware that most marketing communications you receive on your device are delivered by third parties and are not sent or authorized by T‑Mobile. When you provide your mobile number or other contact information to others, you may receive unwanted calls, text messages, or e-mails on your device. If you’d like to add your number to the National Do Not Call Registry, applicable to all telemarketers, you can do so by calling 1-888-382-1222, or online at www.donotcall.gov.
If your number is on the T‑Mobile, Metro by T‑Mobile, or Sprint internal do-not-call list and you received a telemarketing call from someone trying to sell you T‑Mobile, Metro, or Sprint products or services, please let us know at privacy@T‑Mobile.com. We ask that you include as much information as possible, especially Caller ID information and the specific offer made during the call, in order for us to try to correct the problem.