Data-sharing and marketing choices

Marketing Choice

We respect your privacy at T-Mobile and believe it’s important that you have the ability to manage the marketing communications you receive from us. You can always unsubscribe from certain marketing communications by following the instructions in the communication you receive. For other ways to change your marketing settings, please continue with the following steps:

T-Mobile Preferences

  • If you are a T-Mobile customer and manage your account online, you can change your marketing preferences in your My T-Mobile Profile.
  • If you are a T-Mobile customer, but don’t manage your account online, or if you’re receiving marketing communications at an address or phone number not shown in your My T-Mobile profile, you can opt out of marketing communications using our opt‑out form.
  • If you are not a T-Mobile customer, you can opt out of marketing communications using our opt‑out form.
  • You can also manage your marketing preferences by contacting Customer Service. If you are a current T-Mobile customer, just dial 611 from your phone. Noncustomers can call 1-800-937-8997 from any phone. You can also write to us at P.O. Box 37380, Albuquerque, NM 87176-7380. If you contact us by mail, please include your name, address, and all telephone numbers and e-mail addresses you want included on our do-not-contact list. If your information changes, please notify us of the new name, addresses, and telephone number(s).

Metro by T-Mobile Preferences

  • If you are a Metro by T-Mobile customer and you manage your account online, you can change your marketing preferences in your My Account Profile.
  • If you are a Metro by T-Mobile customer, but don’t manage your account online, or if you’re receiving marketing communications at an address or phone number not shown in your MyAccount profile, you can opt out of marketing communications using our opt‑out form.
  • If you are not a Metro by T-Mobile customer, you can opt out of marketing communications using our opt‑out form.
  • You can also manage your marketing preferences by contacting Customer Service. If you are a current Metro by T-Mobile customer, just dial 611 from your Metro by T-Mobile phone. Noncustomers can dial 1-888-863-8768 from any phone. You can also write to us at P.O. Box 601119, Dallas, TX 75360. If you contact us by mail, please include your name, address, and all telephone numbers and e-mail addresses you want included on our do-not-contact list. If your information changes, please notify us of the new name, addresses, and telephone number(s).

Sprint Preferences

  • Sprint customers and non-customers may opt out of Sprint marketing communications by calling us at a telephone number listed under the Contact Us section on sprint.com, or by sending an email to privacy@t-mobile.com. If you contact us by mail, please include your name, address, and all telephone numbers (10-digits) and e-mail addresses you want included on our do-not-contact list. If your information changes, please notify us of the new name, addresses, and telephone number(s).
  • If you are a Sprint customer, please also include the account holder’s name and account number.

The preferences you select will not affect non-promotional communications we send such as invoices, customer-service notices, and transactional notices.

Please be aware that most marketing communications you receive on your device are delivered by third parties and are not sent or authorized by T-Mobile. When you provide your mobile number or other contact information to others, you may receive unwanted calls, text messages, or e-mails on your device. If you’d like to add your number to the National Do Not Call Registry, applicable to all telemarketers, you can do so by calling 1-888-382-1222, or online at www.donotcall.gov.

If your number is on the T-Mobile, Metro by T-Mobile, or Sprint internal do-not-call list and you received a telemarketing call from someone trying to sell you T-Mobile, Metro, or Sprint products or services, please let us know at privacy@t-mobile.com. We ask that you include as much information as possible, especially Caller ID information and the specific offer made during the call, in order for us to try to correct the problem.

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