[Skip to main content](https://www.t-mobile.com#content-main) Screen share in progress. End session All information on this page is hidden from your Expert. All personal information on this page is hidden from your Expert. Back [](https://www.t-mobile.com/contact-us) [Contact Us](tel:+18339453349) [](https://www.t-mobile.com) # AutoPay FAQs ## What is AutoPay? AutoPay is a service that allows you to set up recurring monthly payments for your bill. We will automatically withdraw your payment each month, using your preferred payment method. If you set up AutoPay with a debit card, a bank account payment, or the T-Mobile Visa® card, you'll get the discount for the number of lines allowed by your qualifying plan. ## How is my discount calculated? Your AutoPay discount is calculated based on your payment method. To qualify, you need to pay your bill with a debit card, a bank account or the T-Mobile Visa® card-- using other methods, even for part of a payment, will cause you to lose the discount on your next bill. The discount is applied per line, up to the maximum number of lines allowed by your plan. - ### When will my first AutoPay payment be processed? Prior to selecting AGREE & SUBMIT, you’ll see your first withdrawal date displayed above your selected payment method. After setup, your next AutoPay date will be shown on the Account landing page for future reference. - ### When will I see the AutoPay discount apply to my bill? The discount will be applied to the following bill once AutoPay has been enabled for a full billing cycle, when you use a debit card or bank account payment. If you use another payment method (e.g. a credit card or Apple Pay) you will be ineligible for the AutoPay discount on your next bill. - ### How do I sign up for AutoPay? On the AutoPay page:      1. Add your payment method (Select ‘change payment method’ to modify the default selection if applicable.     2. Select a withdrawal date from the payment date drop down.     3. Click AGREE & SUBMIT to complete enrollment. - ### How do I cancel AutoPay? On the AutoPay Landing Page:  1\. Click Cancel AutoPay  2\. Click YES, CANCEL AUTOPAY - ### What are the benefits of using AutoPay? Never worry about missing a payment or incurring a late fee. Simply select a payment method of your choice and let AutoPay handle your monthly payments moving forward. - ### Is Pay by Bank the same as AutoPay? Pay by Bank is simply using your bank account as the payment method for AutoPay. It keeps your payments hassle-free without worrying about expiring cards. - ### Are credit cards or virtual wallets such as Apple Pay or Google Pay still an acceptable payment method for AutoPay? You can still set up AutoPay with a credit card or a virtual wallet like Apple Pay or Google Pay, but these payment methods are not eligible for the AutoPay discount. - ### What payment methods are eligible for the AutoPay Discount? Eligible payment methods include: - Bank accounts - Debit cards (including T-Mobile MONEY debit cards) - The T-Mobile® Visa card If you change your AutoPay method, the discount is reassessed for eligibility with each billing cycle and will resume if eligible payment methods are used. - ### What happens if I've just made full payment or my T-Mobile account balance is zero (or negative), am I going to be double charged this month? No, if you've paid your total balance, AutoPay will not be processed this month. - ### How does AutoPay determine the amount processed? AutoPay processes the total balance on the account. If your account balance is zero for the given billing cycle, payment will not be processed. - ### What is T-Mobile Money? T-Mobile MONEY is our high-yield online account that has no account fees, no overdraft fees, and no minimum balance, plus 55k+ no-fee Allpoint® ATMs. Accounts are held at Customers Bank and balances up to $250,000 are FDIC-insured. Visit  [www.T-MobileMONEY.com](http://www.t-mobilemoney.com/)  or download the T‑Mobile MONEY app from the app store to learn more and get started. - ### How do I edit my payment method after I have signed up for AutoPay? On the AutoPay Landing Page:  1.  Click "Edit" - Next to current payment method. 2.  Select a stored payment method, or add a new payment method.  3.  Click CONTINUE.  4.  Click AGREE & SUBMIT. - ### How do I change my AutoPay withdrawal date? On the AutoPay Landing page: 1.  Open the Payment Date dropdown 2.  Select your new date  3.  Click SAVE CHANGES  4.  Click Done - ### What happens to my AutoPay discount if my bill is paid via a credit card or digital wallet (e.g Apple Pay or Google Pay)? To qualify for the AutoPay discount, you must use a debit card or bank account. Using a credit card or other ineligible payment methods results in losing the discount for the next bill. The discount is reassessed for eligibility each billing cycle and will resume if eligible payment methods are used. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen while on a call or in store __Get guided support from an Expert in real time__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
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