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She oversees customer care, virtual retail and virtual business experiences, with a focus on delivering simple, personal and consistent interactions at every stage of the customer journey. Christie brings a holistic, cross-functional perspective to how T-Mobile serves its customers, connecting care, retail and digital experiences to build trust, loyalty and long-term relationships. Her team continues to evolve customer engagement as expectations change, while staying grounded in T-Mobile’s Un-carrier commitment to put customers first. During her tenure at T-Mobile, Christie has had a range of leadership roles spanning operations, strategy and go-to-market execution. Prior to her current role, she led consumer integrated operations and go-to-market functions, coordinating efforts across teams to bring new products and services to market. Earlier in her career, Christie played a key role in shaping T-Mobile’s retail evolution, helping design next-generation store experiences across thousands of locations nationwide. She also led retail integration planning during the company’s merger with Sprint, supporting a smooth transition for employees and customers. Christie has a degree in mass communications and leadership studies from Gonzaga University. [LinkedIn , opens in a new window](https://www.linkedin.com/in/christiesandoval/) [Meet the rest of the Leadership Team](https://www.t-mobile.com/our-story/executive-leadership-team) ## Hello! Want to stay logged in? 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