Screen share in progress. End session. All information on this page is hidden from your Expert. All personal information on this page is hidden from your Expert. [](https://www.t-mobile.com) call [](tel:+18442221938) [Cart](https://www.t-mobile.com/cart) [Home](https://www.t-mobile.com/) [Help & Support](https://www.t-mobile.com/support) [1-800-T-MOBILE](tel:+18334524262) [My Account](https://www.t-mobile.com/my-account/dashboard) [Log in](https://www.t-mobile.com/signin?INTNAV=tNav%3AsubMenu%3ALogin) Screen share with an Expert [Home Internet](https://www.t-mobile.com/home-internet/eligibility) ### Choose language - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) Cancel [](https://www.t-mobile.com) # These lines aren't eligible right now. You may be eligible for other types of rebates. Visit [rebate support](http://promotions.t-mobile.com/) to find out more. # Woo-hoo! You're eligible to submit rebateHeaderTextToDisplay Based on your bill, we found these offers: For lines that were not eligible for rebates, visit [rebate support](http://promotions.t-mobile.com/). # Some rebates submitted. Confirmation sent to __contactPhoneNumber__.  Allow up to 15 days for us to validate your submission and to receive your virtual prepaid Mastercard upon meeting all qualifications. # Rebates submitted. Confirmation sent to __contactPhoneNumber__.  Allow up to 15 days for us to validate your submission and to receive your virtual prepaid Mastercard upon meeting all qualifications. We'll send status tracking links for each rebate. # Your rebates weren't submitted We ran into an issue processing your rebates - please resubmit them # You’ve submitted all of your rebates. Confirmation sent to __contactPhoneNumber__. Allow up to 15 days for us to validate your submission and to receive your virtual prepaid Mastercard upon meeting all qualifications. ## Some of your numbers are still transferring to T-Mobile You may see a temporary number on each line. ## Keep & Switch Estimated rebate: Not submitted We couldn’t process this rebate. Please resubmit it. ## Family Freedom Estimated rebate: Not submitted We couldn’t process this rebate. Please resubmit it. ## Keep & Switch Estimated rebate: Tracking ID: Submitted After your number transfer is complete, we'll process the rebate. ## Family Freedom Estimated rebate: Tracking ID: Submitted After your device trade-in and number transfer are complete, we'll process the rebate. ## Already submitted Estimated rebate: Tracking ID: Submitted ## Not eligible For lines that were not eligible, visit [rebate support](http://promotions.t-mobile.com/). Not eligible - Submit Rebate - Done # Maximum 4 lines per rebate offer. Please remove lines before continuing. OK # Terms & Conditions Family Freedom - ### Why you’re eligible Number transfer Trade-in device Device balance remaining Limited time offer; subject to change. New financed smartphone, qualifying credit, port-in from eligible postpaid carrier (AT&T, Verizon, Spectrum, Claro, Liberty, Xfinity, UScellular, Cox, Carolina Wireless or C Spire), and qualifying service required. Carrier's Early Termination Fee and remaining device balance, including lease purchase option, up to $800, paid via virtual prepaid Mastercard® (no cash access & expires in 6 months) typically within 15 days. Submit proof of balance & 90+ days in good standing w/ carrier within 30 days of port-in and be active and in good standing when processed. We might ask for more information. Up to 4 lines. One offer per subscriber. T-Mobile virtual prepaid Mastercard is rebate/reimbursement or exchange on new device, service, or port-in; for any tax implications, consult a tax advisor. No money has been paid by you for the card. Cards issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. Some limitations for virtual cards. Cards will not have cash access and can be used everywhere MasterCard debit cards are accepted. Use of this card # Terms & Conditions Keep & Switch - ### Why you’re eligible Number transfer Bring your own device Device balance remaining Limited time offer; subject to change. Qualifying device, credit, service, and port-in (Verizon, AT&T, Spectrum, Claro, Xfinity, Liberty, Cox, Carolina Wireless or UScellular) required. You must unlock device before port-out; ask us how. Device balance (incl. lease purchase option) up to $800 paid by virtual prepaid MasterCard (no cash access & expires in 6 months) which you can use online or in-store via accepted mobile payment apps. Allow 2 weeks after rebate submission. Tax excluded. Submit proof of balance & 90+ days in good standing with carrier & device within 30 days of port-in and be active and in good standing when processed; allow up to 15 days. Devices previously used for Keep & Switch are not eligible. We might ask for more information. Up to 4 lines. One offer per subscriber. T-Mobile Prepaid MasterCard is rebate/reimbursement or exchange on port-in; for any tax implications, consult a tax advisor. No money has been paid by you for the card. Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. # How your rebate works promotionTypes rebates give you up to $totalRebates toward your device’s remaining balance. Remaining device balance on your $remainingBalance deviceModel Estimated rebate $estimatedRebate Up to $totalRebates paid by virtual prepaid MasterCard (no cash access & expires in 6 months) which you can use online or in-store via accepted mobile payment apps. Allow 2 weeks after rebate submission. Tax excluded. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen while on a call or in store __Get guided support from an Expert in real time__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. 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