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Please check the order number, last name, and ZIP code you entered below. Order number * Last name * Billing ZIP code * Check Status [Login for order History](https://www.t-mobile.com/signin) # Order Placed Scheduled delivery: Express Express [Track package](https://www.t-mobile.com) We’ll notify you when your order is ready for pickup. Bring your ID for verification. Your order will be held until this pickUpByDate. If not picked up, it will be canceled and refunded. You will be notified when your order is ready. Please bring your ID for verification. storeModalLinkLabel - Placed - Prepared - On the way - Delivered - Placed - Ready - Picked up Delivery code: Delivery code:: Pending ## Delivery code: deliveryCode Same-day orders require a code. You’ll need to provide the delivery code when your driver arrives. Bring your valid ID and trade-in device if it’s ready. Bring your valid ID. This order requires a signature upon delivery. __Thanks for letting us know.__ All set! We’ve updated your order status. __Did the shipping provider deliver your order?__ We haven't gotten an update yet. ## Something went wrong. Please try again Yes No ## Give us a call to sort this out We're seeing activity on this device and want to make sure everything's okay. Call us at 1-800-937-8997 and we'll take care of it. ## Something went wrong. Please try again __Did you get your device up and running?__ We haven't heard from the carrier, but it looks like this device has been turned on. ## Something went wrong. Please try again Yes No Troubleshoot this device Thanks for letting us know. 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Refund amount $refundAmount Payment method paymentMethod Tracking map cannot be displayed - URL not in approved allowlist. Loading delivery tracking map... Configured map URL not in approved allowlist. Please contact administrator. Order number orderNumber Estimated to ship estimatedDelivery Delivered deliveredDate Delivery address fullName addressLine1 addressLine2 addressLine3 cityName, stateCode zip ## What happens if my order arrives after my refund? Return it to T-Mobile so you won’t be charged. Learn more Pick up by pickUpByDate at pickUpByTime Your order will be held until this date. If not picked up, it will be canceled and refunded. Pickup store __storeName__ __addressLine1__, __stateCode__, __zip__ Picked up __pickedUpDate at pickedUpTime__ Delivered deliveredDate Delivery address fullName addressLine1 addressLine2 addressLine3 cityName, stateCode zip Items in this order Item in this order Items in this order Oops! Something went wrong. Please try again later. Qty: Trade-in device View next steps Qty: Qty: * * * ## Trade-in devices ## Same-day Delivery Notice Delivery drivers can’t accept trade in devices. How to trade-in your device ## You may have rebates! To see if you’re eligible, activate your SIM card and create a T-Mobile ID. [Back to Shop](https://www.t-mobile.com/cell-phones) [Purchase History](https://www.t-mobile.com/orders/check-order) [Back to Shop](https://www.t-mobile.com/cell-phones) Next steps ## Trade-in Once your new device is shipped, you'll have
__30 days__ to send your trade-in device. You can do it in-store or ship it.

 __Find My Device__ must be turned off in your settings to qualify for your savings. If it's left on, you won't receive any value for your device. Have trade-in questions? ## Transfer your number Start your transfer request now so your number is ready when your device is active on the 
T-Mobile network. [How to transfer your number](https://www.t-mobile.com/support/account/transfer-your-phone-number#secondheading) You can come back here anytime to check your status. [Request or check transfer status , opens in a new window](https://www.t-mobile.com/my-account/port-in-dashboard) ## SIM activation 1. Insert your new SIM card into your device—your kit shows you how. 2. Follow the on-screen steps to connect to the network. 3. Once you’re on the network, see how to [bring your number](https://www.t-mobile.com/my-account/port-in-dashboard) to T-Mobile. [SIM FAQs , opens in a new window](https://assist.t-mobile.com/support/devices/sim-esim#setupSIM) ## Get ready to activate your line! # You’ll get a notification Any device you’re bringing will prompt you to set up an eSIM and connect to T-Mobile. Didn’t receive a push notification or email instructions to activate your eSIM? [Get help](https://www.t-mobile.com/support/devices/sim-esim) Trade-in Send it in Drop off in store ### Trading in is easy with ship kit. Your ship kit includes everything you need, so don't worry. But here's what to expect: 1. __Don't worry, you won't be without a device__ The first thing we'll do is ship your new device! We'll also send a trade-in ship kit with prepaid shipping and instructions. 2. __Sit back, relax, and transfer your data__ Transferring your data from the old device to the new one isn't hard. It just takes a little time. [Learn how](https://www.t-mobile.com/support/devices/set-up-a-new-t-mobile-phone) 3. __Turn off Find My Device__ For Apple users this is necessary to reset your trade-in device or we can’t use it—and you won’t get the value for it. [Learn how](https://support.apple.com/guide/icloud/remove-a-device-mmfc0eeddd/1.0/icloud/1.0) For Android users you can turn off anti-theft through Find My Device app with your Google account ID and password. [Learn how](https://www.google.com/android/find/about) 4. __You have 30 days to send in your trade-in__ Once we receive your device and verify its condition, we'll confirm your trade-in is final. If you have any concerns or issues with your trade-in we are here to help. Please call, chat, or visit a store. ### Bring your trade-in device to a store 1. __Prepare your device to save time__ Back up your data and turn off Find My Device before you go to the store. [__How to back up my device__](https://www.t-mobile.com/support/tutorials/topic/update-amp-backup/how-to-back-up-or-restore-contacts/device) 2. __Visit a T-Mobile store__ Once your new device arrives, bring your trade-in to any store within 30 days of the shipping date. JUMP! Upgrades and Yearly Upgrades must be mailed back to T-Mobile using the provided trade-in kit and should not be returned to a T-Mobile store. [__Find a store near me__](https://www.t-mobile.com/stores/locator) 3. __Remember to bring both devices__ We'll help you set up your new device and complete your trade-in. If you have any concerns or issues with your trade-in we are here to help. Please call, chat, or visit a store.  This website has a valid certificate and uses SSL to encrypt data going between your browser and the website. For information about how we collect, use, disclose, and protect your information, see the [T-Mobile Privacy Notice](https://www.t-mobile.com/privacy-center.html?INTNAV=fNav%3ACorpResponsibility%3APrivacyCenter) Can we help ? We'll help you find the right fit  Call us 1-800-T-Mobile [Call us 1-800-T-Mobile](tel:+1%20800-866-2453) Your information will not be used for any other purpose. For details about how we protect your information, see the [T-Mobile Privacy Policy.](https://www.t-mobile.com/privacy-center.html?INTNAV=fNav%3ACorpResponsibility%3APrivacyCenter) Send it in Go in store #### Trading in is as easy with
ship kit. Your ship kit includes everything you need, so don’t worry. But here’s what to expect: 1. __Don’t worry, you won’t be without a phone__ The first thing we’ll do is ship your new device! We’ll also send a trade-in ship kit with prepaid shipping and instructions. 2. __Sit back, relax, and transfer your data__ Transferring your data from the old device to the new one isn’t hard. It just takes a little time. [Learn how](https://www.t-mobile.com/support/devices/set-up-a-new-t-mobile-phone) 3. __Turn off Find My iPhone__ For iPhone users this is necessary to reset your trade-in device or we can’t user it—and you won’t get the value for it. [Learn how](https://www.t-mobile.com/support/devices/apple/apple-find-my-iphone-activation-lock) 4. __You have 30 days to send in your trade-in__ Once we receive your device and verify its condition, we’ll confirm your trade-in is final. #### Bring your trade-in to a store location and we’ll handle it. 1. __Want to save time? Do a little prep in advance__ Back up your device and turn off Find My iPhone before you go to the store to save time. 
[How to back up my device](https://www.t-mobile.com/support/tutorials/topic/update-amp-backup/how-to-back-up-or-restore-contacts/device) 2. __Come on in to a T-Mobile store near you__ Once your new device has shipped, come to a T-Mobile store within 30 days. 3. __Remember to bring both your devices__ We can help set up your new device and take care of your trade-in.   __Visit a store with your new iPhone 
and trade-in device.__ [Find a store near me](https://www.t-mobile.com/stores/locator) ## storeModalHeadline Your pickup store [](https://www.t-mobile.com) [](https://www.t-mobile.com) Before we refund your order, here’s what you need to know: - Your refund should arrive within 5–7 business days. Processing times may vary. - Any cellular devices from your original order will be blocked from network use. - If items arrive after your replacement order, you’ll need to return them to T-Mobile. If you don’t, you may be charged. I understand Something went wrong. Please try again Refund Order Your order will be replaced at no additional cost __Here’s what else you need to know:__ - Any cellular devices from your original order will be blocked from network use. - If items arrive after your replacement order, you’ll need to return them to T-Mobile. If you don’t, __you may be charged.__ I understand Something went wrong. Please try again Replace order If your order arrives later: - Any cellular devices from your original order will be blocked from network use. - You'll need to return them to T-Mobile. Call 611 or 1-800-937-8997 to request a return label. - If an unreturned device is used, you may be charged for it. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen while on a call or in store __Get guided support from an Expert in real time__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
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