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Calling abroad from the U.S, Mexico or Canada?

Calling abroad from the U.S, Mexico or Canada?

More questions?

The T-Mobile ONE, Simple Choice, New Classic and Select Choice plans provide unlimited text and data in 140+ countries and destinations. Log in to My T-Mobile to confirm that you have one of these plans. If you have one of these plans, no need to add a separate feature or service to your account or call Customer Care before you travel. International roaming with unlimited data and text is now included in qualifying plans at no extra charge.

When you travel abroad you will have unlimited data at up to 128kbps, which is great for web browsing, e-mail, social media and occasional use of certain features like GPS/maps. Some applications like streaming music or video typically requires higher-speed data for optimal functionality. If you frequently travel internationally and require a higher speed you can add T-Mobile One Plus™ and get up to 256kbps speeds abroad for $5/mo.

When you travel to Mexico and Canada your phone will work like it does at home. You get unlimited data calling and texting when you’re in Mexico and Canada, just like in the U.S. Plus, you get unlimited calling to Mexico and Canada from the U.S. for FREE. Check out details.

T-Mobile ONE Plus and ONE Plus International may be added to any postpaid T-Mobile ONE line, including @Work customers. If you are on a postpaid Simple Choice plan, you may move to T-Mobile ONE to be eligible.

No credit customers are eligible to add the service but are limited to international calls that do not result in a charge. No credit check customers are not eligible to roam internationally.

T-Mobile customers with qualifying plans (including T-Mobile ONE and Simple Choice) and qualifying credit can add on-demand passes to increase their high-speed data experience. While roaming internationally, an international high-speed data pass will allow you to increase data up to 4G LTE speeds (where available on the roaming network). Learn more about international data roaming passes here. Not available outside of the Simple Global 140+ countries and destinations.

Yes, customers on a postpaid plan other than Simple Choice or T-Mobile ONE can get discounted data rates by adding on demand international data passes. Go to MyT-Mobile.com, call Customer Care or visit a T-Mobile store to activate an international on-demand data pass.

Tablets can add the service to get the benefits of unlimited 4G LTE tethering, 2x Simple Global data speeds and unlimited HD Video but will not receive Stateside International Talk, Name ID, Unlimited GOGO Wi-Fi, or Voicemail to Text.

No. Pay-in-advance plans and No Credit Check plans are excluded because a credit check is required to access this added benefit.

To make a call while you are roaming overseas, whether you’re calling within the country or to a location outside it, simply dial "+" and the country code, the city code (if necessary), and the local number. For example, if you want to reach T-Mobile Customer Care when you’re roaming internationally, dial the plus sign (+) followed by 1-505-998-3793 from your mobile phone. From a landline phone, dial the International Direct Dialing prefix for the country you are in, followed by 1-505-998-3793. T-Mobile will not charge you for the call to Customer Care, but long distance fees may apply if you call from a landline phone.

Customers must have a device with a compatible frequency for the country they are traveling to for their device to function. Most recent smartphones are quad-band, and support frequencies in almost any country. “To confirm your device’s compatibility, click on the “Check Coverage” button above, enter the country to which you are traveling, and your device model to see if your device is compatible with the frequency in that country.

Customers should also note traveling to a country outside of Simple Global will incur text charges at $0.50 per text and will have the option to use Wi-Fi only for data purposes. Voice charges vary by country. See specific country rates by entering the country you are traveling to above.

You may call 611 from your T-Mobile device and block the feature on your account if you don’t want the international roaming capability. If you would later like to remove this block, you may call the same number. Please note that only Primary Account Holders may remove the block. Also, Wi-Fi usage will not be blocked, and calls and texts over Wi-Fi may incur additional charges depending on where you’re calling or texting.

You can add T-Mobile ONE Plus or T-Mobile ONE Plus International, and the plan already includes 200MB of domestic roaming. The ONE No Credit Check plans do not include Simple Global or any international roaming.

Customers with No Credit Check plans can call countries that do not result in a charge, like Canada and Mexico, but these plans cannot incur additional charges on their bill, so calling to countries that incur charges is unavailable. You can also add Stateside International Talk (SIT) for $15 per month to your plan and get discounted calling rates in 200+ countries. And SIT is now available to you in ONE Plus International for $25/month

Still have questions?

1-800-TMOBILE  1-800-866-2453

Still have questions?

1-800-TMOBILE  1-800-866-2453