Got questions?

Q: How do I get Netflix at no additional charge? How does it work?

It's easy! If you're an existing customer, visit My T-Mobile .com, a retail store, or call Customer Care to activate. If you are a new customer, simply visit a T-Mobile store, go to T-Mobile .com or call 1-800-TMobile . We're covering the cost of one Netflix Standard subscription per Magenta family account. You will be given a URL to link your T-Mobile account with your Netflix account. T-Mobile pays Netflix directly for you. For existing Netflix customers, it may take 1-2 Netflix billing cycles for your billing to transfer to T-Mobile .

Question 1

What is Netflix on Us?

Accepted Answer

Through an exclusive new partnership with Netflix, Magenta family plans now come with Netflix at no extra charge starting September 12, 2017. The Un-carrier is doubling down on unlimited and giving customers more content than ever to stream.

Question 2

Who can get it?

Accepted Answer

Customers with Magenta or Magenta Military, who have two or more voice lines at standard rates, get Netflix Standard on us! See in-store materials for specifics in your state. Activation required. Magenta customers with non-standard rates, like Unlimited 55+, are ineligible.

Question 3

How do I get Netflix at no additional charge? How does it work?

Accepted Answer

It's easy! If you're an existing customer, visit MyT-Mobile.com, a retail store, or call Customer Care to activate. If you are a new customer, simply visit a T-Mobile store, go to T-Mobile.com or call 1-800-TMobile. We're covering the cost of one Netflix Standard subscription per Magenta family account. You will be given a URL to link your T-Mobile account with your Netflix account. T-Mobile pays Netflix directly for you. For existing Netflix customers, it may take 1-2 Netflix billing cycles for your billing to transfer to T-Mobile.

Question 4

What if I don't have a Netflix account?

Accepted Answer

It's no problem. After you opt in to Magenta with Netflix, you will receive an SMS linking to your T-Mobile account. Within your account, you'll learn how to create a new Netflix account that will link to your T-Mobile account. T-Mobile will then pay for your Netflix Standard subscription, up to $10.99/month. If you have Netflix Premium, you will see the difference in the cost included in your T-Mobile bill.

Question 5

What version of Netflix do I get?

Accepted Answer

Magenta with Netflix includes a Netflix Standard subscription up to $10.99/month. Netflix Standard lets you stream TV shows and movies from Netflix on two devices at the same time and in HD when available (Magenta MAX required for HD streaming over cellular). This subscription also lets you download titles to two phones or tablets.

Question 6

Need to stream to more devices?

Accepted Answer

You can sign up for Netflix Premium which will allow you to download to 4 devices simultaneously. We will pay Netflix for your subscription, but you will pay us the difference through your T-Mobile bill.

Your Netflix subscription on us.

Your Netflix subscription on us.

Un-carrier NEXT is here.

Watch John’s vlog.

T-Mobile + Netflix