Got Questions?

Question 1

How do I setup and use my DIGITS?

Accepted Answer

Download the DIGITS app from the App Store or Google Play Store, and log in using your T-Mobile ID credentials. If you don’t have a T-Mobile ID, the app will allow you to create one. Just remember to use a voice line for creating the T-Mobile ID. Go through the setup process and decide on which line you would like to use in the DIGITS app.

If you don’t see one of the lines that you want to access, continue going through the setup procedure. Ensure that you have the right permissions to use the DIGITS line by going to Settings >> Advanced options >> Line permissions. You will see all the lines that you are permissioned to use and share. Click on the line that you want to access and share it with the T-Mobile ID that needs to use it, including your own. For more information, click here.

Question 2

What if I need an additional number?

Accepted Answer

If you want additional DIGITS lines, you can purchase a DIGITS Talk & Text line for $10/month (with AutoPay).

If you want your smartwatch to use the same number as your primary phone, you can purchase Data with Paired DIGITS for your smartwatch for just $10/month (with AutoPay), or high-speed Data with Paired DIGITS for your paired smartphone for $20/month (with AutoPay)

Question 3

How much does DIGITS cost?

Accepted Answer

Nothing! You don’t have to pay anything extra to access your existing T-Mobile voice lines in the DIGITS app – this is available for free to all T-Mobile customers! Just download the DIGITS app for Android, iOS, or desktop to access your T-Mobile number from any internet-connected phone, tablet, or computer. However, you can purchase special DIGITS line types, which you can learn about below.

Question 4

How do I access and manage my DIGITS?

Accepted Answer

You can easily manage all your numbers in the T-Mobile DIGITS app on any connected device, even if the device is with another carrier. You can also access DIGITS from any Mac or PC browser by visiting https://digits.t-mobile.com on Chrome or Firefox, or download a standalone app. For additional support click here. To manage your DIGITS, including who can access them, just go to myDIGITS.t-mobile.com, or in the DIGITS app settings under Line Permissions.

Question 5

Do I need a new phone to use DIGITS?

Accepted Answer

No. All you need is an internet-connect Android or iOS smartphone, tablet, or PC or Mac to use all of your DIGITS lines.

Question 6

My mobile phone number already works on all my Apple devices (iPhone, iPad, Mac). How is this different?

Accepted Answer

Continuity is restricted to the iOS ecosystem. DIGITS allow calls and texts to work on any device in which you have enabled your DIGITS lines, regardless of the operating system.

Question 7

Can I use my new DIGITS number on a non- T-Mobile device?

Accepted Answer

Yes. Even if your Android or iOS device is with another carrier, you can make and take calls or send and receive texts using the T-Mobile DIGITS app. Once you’ve downloaded and logged into the app, you can turn on your DIGITS. If the device is not on the T-Mobile network, any data used will decrement from the phone plan with the other carrier.

Question 8

Can I call or text 911 with DIGITS?

Accepted Answer

Yes. But calls and texts to 911 still work best from your landline or primary cell phone number, and without using Wi-Fi. You should always provide your actual location and callback number to the 911 operator and be aware that if the operator calls you back, the call may be answered by others sharing your DIGITS line. See the DIGITS Terms of Use for additional 911 information.

Question 9

How have you made sure DIGITS is secure?

Accepted Answer

DIGITS calls and texts use the same leading level of security and encryption as traditional T-Mobile calls and texts.

Question 10

How do I share my phone number with other devices, like my desktop, laptop, or tablet?

Accepted Answer

Simply download the DIGITS app on the device you’d like to share your number with. On PC and Mac, go to https://webdigits.t-mobile.com to log in or download the application. Then, open the app, log in with your T-Mobile ID, and turn on your line.

Question 11

I want to use my main phone number but switch between phones such as an iPhone and Android device without swapping my SIM. Can I do this?

Accepted Answer

Absolutely. There are two ways to do this depending on your needs.

If both devices already have their own phone number and data plan then you can access your primary number from either phone any time through the DIGITS app. Manage all your DIGITS right inside your DIGITS app in Settings >> Advanced Options >> Line permissions OR if you are on a desktop app then visit https://mydigits.t-mobile.com.

If you want each phone to simply share the same primary number and you don’t want to get high-speed data on the second device then you can pair your number with another device for just $10 a month using a Data with Paired DIGITS plan.

*Data with Paired DIGITS comes with unlimited data at 512 Kbps.

Question 12

Can I receive authentication codes with DIGITS?

Accepted Answer

Starting October 22, 2021, for a limited time, customers who switch to T-Mobile from an eligible carrier and bring over an eligible phone will be reimbursed up to $1000 per line on remaining device payment balance (up to 5 voice lines) via virtual prepaid card (card usually takes 15 days).

Free your phone and your number with DIGITS®

Use the same number on all your compatible devices—phones, computers, tablets, even a smartwatch—or have up to five numbers on a single device. The choice is yours.

What you can do with DIGITS:

All your numbers on one device.

Use your phone number from virtually any compatible device.

Access your personal
number on your
work phone.

Take the next step.

Manage your DIGITS.

Check out customer benefits.

Free your phone and your number with DIGITS®

Use the same number on all your compatible devices—phones, computers, tablets, even a smartwatch—or have up to five numbers on a single device. The choice is yours.

Use the same number on all your compatible devices—phones, computers, tablets, even a smartwatch—or have up to five numbers on a single device. The choice is yours.

What you can do with DIGITS:

All your numbers on one device.

Use your phone number from virtually any compatible device.

Access your personal number on your work phone.

Take the next step.

Manage your DIGITS.

Check out customer benefits.

Access your personal
number on your
work phone.