GOT QUESTIONS?

T-Mobile is making it easier than ever to break up with Verizon. Now, if you’re a Verizon customer with an eligible phone and you want to switch to T-Mobile, we’ll pay off what you owe to Verizon via prepaid MasterCard AND you can keep that device to use on the T-Mobile network when you switch and sign up for BYOD with T-Mobile ONE Plus. And you’ll get paid fast – typically within 15 days.

Starting May 31, visit a T-Mobile retail location where we can assist you through the process.

  • After we verify your device eligibility, we will help you capture the needed phone Installment Balance information from Verizon
  • We’ll help you activate T-Mobile ONE Plus, bring over your current phone number and help set up your T-Mobile ID

After typically 15 days, and upon confirmed eligibility, you will receive a virtual Card via SMS that you can use to pay your EIP balance with Verizon.

  • It’s for Verizon customers switching with an eligible device that passes the three-point inspection
  • You must have had a device installment plan agreement with Verizon for at least 60 days
  • You will need to port-in your phone number to T-Mobile
  • You must activate a T-Mobile ONE Plus account
  • Must remain as an active T-Mobile customer for at least 15 days; at that time you are eligible to receive reimbursement via a virtual prepaid MasterCard


This offer is limited to 5 lines per account

When you visit a T-Mobile store to redeem the offer, your phone will need to pass a three-point inspection. Be sure that your device:

  • Does not have any water damage
  • Does not have a cracked screen
  • Is able to turn on

Right now, this is only available for the certain Verizon phones that have unique software that works across all carriers. We are working on improving the process of switching for everyone.

  • iPhone SE, 6s, 6s Plus, 7, 7 Plus
  • Google Pixel, Pixel XL


And, we’re working with phone manufacturers to enable more devices.

Phones need certain software to be globally compatible, and some phones don’t yet have that software. We’re working with device manufacturers to make more phones compatible and help more people #GetOutoftheRed.

Yes! We’ve substantially completed our Extended Range LTE coverage rollout - which means that the Pixel or iPhone 6s or newer is going to work even better on T-Mobile’s network than before.

AT&T and Sprint must unlock their devices, and those phones won’t work right away on T-Mobile’s network. But, AT&T and Sprint customers can still switch to T-Mobile. We’ll pay off your early termination fees (ETFs) or outstanding phone payments when you get a new phone on T-Mobiles Equipment Installment Plan (EIP). And for a limited time, we’re waiving the trade-in requirement – so now you can keep your phone or trade it in and put the value towards a new device.