Questions about Nest security pack?

  • The Nest Secure alarm system includes a Nest Guard, two Nest Detect door/window sensors and two Nest Tag key fobs.
  • It also includes a Nest Cam Indoor security camera with Nest Aware for intelligent alerts and 10 days of continuous video recording.

The Nest security pack is exclusively available in T-Mobile retail stores, through Customer Care (611 from your T-Mobile phone) or by calling 1-800-T-MOBILE

The Nest security pack will be available for $20 down and $20 per month on T-Mobile’s Equipment Installment Plan (full retail price: $500). If you cancel wireless service remaining balance becomes due. A monthly T-Mobile Nest plan is required for $15 and includes cellular backup for your alarm system and Nest Aware Basic for your Nest Cam Indoor security camera.

The T-Mobile Nest rate plan for $15/month includes unlimited cellular backup with access to T-Mobile’s network built right into Nest Secure, and Nest Aware for intelligent alerts and 10 days of continuous video recording from your Nest Cam Indoor security camera.

  • The Nest Guard will show the user in the application and will give a verbal notice to the user when it is using the cellular backup service.
  • Users can also select the “technical info” screen for the Nest Guard device in the Nest app which shows the status of the cellular subscription, cellular network registration, and cellular signal strength indicator.

Nest sells all the hardware included in the Nest security pack individually, but this pack of products is exclusive to T-Mobile.

T-Mobile is only offering the Nest security pack, but you can get more sensors/tags/cameras directly from Nest.com

  • The Nest security pack from T-Mobile includes a Nest Cam Indoor security camera.
  • You can purchase an outdoor camera at Nest.com, which will integrate with your Nest security pack and Nest app.

Yes, if you want to take advantage of the video analytics and 10 days of video storage.

No, you can use the same Nest app to manage multiple Nest cameras. And you will receive notifications from all cameras within the same app.

If you want Nest Aware for additional cameras, you will need to add them at Nest.com. Additional Nest Aware subscriptions will be billed directly from Nest.
You can use the same app to add and manage all Nest products.

The Nest app is available for both iOS and Android

The Nest Guard, the Nest Detect door/window sensors, and the Nest Cam Indoor detect motion.

Not at this time

  • Nest Guard is designed to remain on guard, with up to 12 hours of battery backup and built-in cellular backup, so even if the power is out or Wi-Fi is down T-Mobile’s award-winning nationwide network automatically kicks in to help keep your home protected.
  • You will continue to receive alerts and notifications on triggered events from your Nest Guard and Nest Detect door/window sensors.
  • The Nest Cam Indoor security camera does not have battery backup and runs on Wi-Fi only, so it will not capture security footage or support live video streaming during a power or Wi-Fi outage.
  • Nest Guard is designed to remain on guard, with built-in cellular backup, so even if Wi-Fi is down T-Mobile’s award-winning nationwide network automatically kicks in to help keep your home protected.
  • You will continue to receive alerts and notifications on triggered events from your Nest Guard and Nest Detect door/window sensors.
  • The Nest Cam Indoor security camera does not have battery backup and runs on Wi-Fi only, so it will not capture security footage or support live video streaming during a power or Wi-Fi outage.

No, stored video footage remains in the Nest cloud for 10 days

Both the Nest app and the Nest Guard will indicate when the Nest Guard is using cellular backup.

No, this is on an unlimited data plan

The Nest Guard includes a built-in Cat 1 LTE module, which supports LTE bands 2, 4 and 12. (PCS/1900 MHz, AWS 2100/1700 MHz and 700 MHz)

The Nest Guard uses Wi-Fi 802.11 a/b/g/n, 2.4GHz or 5GHz (WPA-PSK, WPA2-PSK, WEP encryption supported)

Professional installation is available from Nest through their Nest Pro Works service.

This works with any Nest or “Works with Nest” partner products. To learn more about the Works with Nest products visit Nest.com