Lifeline Program

The Lifeline program offers discounted telecommunications service for qualified low-income customers. Under the Lifeline program, qualified customers can receive a discount on their monthly wireless telecommunications service.

Available in nine states and Puerto Rico.
T-Mobile is authorized to offer discounts through the Lifeline program in the states listed here:

Florida, Kentucky, Minnesota, Virginia, and Washington
Lifeline applicants are required to use the FCC Universal Lifeline Application Form to apply for Lifeline. Download the FCC Universal Lifeline Application Form.

Lifeline applicants are required to use the FCC Universal Household Worksheet to validate that each household only receives one Lifeline benefit. Download the FCC Universal Household Worksheet. To help you through the application process, T-Mobile has created a guide with tips, best practices, and submission instructions. Download the Guide.

Lifeline applicants may apply for Lifeline using the Lifeline National Verifier Application Form.

Mississippi and New Mexico
Lifeline applicants may apply for Lifeline directly through the National Verifier or submit the Lifeline National Verifier Application Form to the Lifeline Support Center. If you have any questions regarding your eligibility, please contact the Lifeline Support Center.

Once you have completed the application process and have received eligibility notification from the National Verifier, please print and submit the T-Mobile Lifeline Form to receive service from T-Mobile.

Texas residents must apply through the Texas Low Income Discount Administrator. Apply via the online self-enrollment form or by calling 1-866-454-8387.

Puerto Rico
Puerto Rico residents can get more information and learn how to apply for Lifeline by visiting the T-Mobile Puerto Rico Lifeline siteTo learn more about the Lifeline program, check out the T-Mobile Lifeline Brochure.

You will need the free Adobe Acrobat Reader to view the Lifeline and Link Up brochures and applications.


Pennsylvania Applicants: Pennsylvania consumers with unresolved disputes regarding Lifeline services may contact the Public Utility Commission’s Bureau of Consumer Services at 1-800-692-7380 for assistance in resolving their issues.