Questions about the LG Smartphone Offer?
What do I need to know about this offer?
Starting October 13, 2017, for a limited time, customers who purchase an LG G6, V20 or V30 can get a second G6 or V20 free via rebate, OR $500 off a second V30, via rebate, when you:
- Purchase both smartphones through our 24-month no interest Equipment Installment Plan (EIP). 0% APR. For well qualified customers. If you cancel wireless service, remaining balance on phone becomes due.
- V30: $80 down and $30/mo x 24, full price $800.
- G6: $20 down and $20/mo x 24, full price $500.
- V20: $0 down and $16/mo x 24, full price $384.
- Activate at least one new line to be used with one of the devices.
- Pay the required down payment and any applicable device taxes at time of purchase for each smartphone.
- Remain active on an eligible rate plan and in good standing at least through the receipt of the prepaid MasterCard card.
Who is eligible for this offer?
New or existing T-Mobile customers who purchase an LG G6, V20 or V30 on EIP, and add a line of service with a qualifying rate plan will qualify for a rebate off the retail price of the phone of equal or lesser value up to $500 via Prepaid MasterCard card.
How do I redeem this promotion and when will I receive my rebate?
- Complete the rebate at https://promotions.t-mobile.com within 30 days of activation
- Enter the promo code 17Q4LG500
- Within 6-8 weeks, you’ll receive your rebate via Prepaid MasterCard Card
Is there a limit to how many free or discounted LG V30, G6 or V20 smartphones I can get with this promotion?
Yes. Subject to credit approval, you may get up to six free or discounted LG G6, V30 or V20 smartphones per account. All smartphones must be on the same account. Simply submit one rebate request per eligible account, and we’ll ensure you receive each eligible rebate. NOTE: T-Mobile for Business customers are eligible to participate with no limit as long as there are less than 100 lines on the Business account.
If I have JUMP! or JUMP! On Demand, can I still get this promotion?
I recently canceled a line on my account. Am I eligible for this promotion?
No. Customers cancelling a line on or after October 12, 2017 are not eligible for this promotion.
I purchased the LG G6 or V20 smartphones before you started this promotion. Am I eligible?
This limited-time offer is valid only for purchases made starting October 13, 2017. But we always have amazing promotions and offers, so check out our deals page for more great promotions.
I participated in the LG V30 pre-sale, am I eligible?
Yes! If you purchased a V30 during pre-sale and meet all of our other promotion requirements within the promotional window, you will be eligible.
May I combine this BOGO with the LG Tablet Bundle?
Yes! These offers may be combined for an even more amazing deal.
Questions about the LG Tablet Offer?
What is this 2017 Q3 LG GPad X offer?
Starting on 8/9/17, for a limited time, buy any LG G6 or V20 on Equipment Installment Plan (EIP) and get a GPad X or GPad X2 PLUS on us, via $10 monthly credits over 24 months. Your tablet must be purchased on an EIP with a 2GB or higher T-Mobile ONE Mobile Internet or Simple Choice Mobile Internet plan. If you cancel wireless service before the end of the 24-month finance agreement, remaining device balance at full price is due.
As of 10/5/17, the LG V30 is also an eligible device for purchase.
Who is eligible for this offer?
New or existing customers who purchase a LG G6, V20 or V30 and a Gpad X or GPad X2 PLUS on an Equipment Installment Plan (EIP) during the promotional period, and activate their tablet on a qualifying plan.
When will I receive my bill credit?
Once your account is verified you will start to see a monthly bill credit, typically by your second bill cycle.
Is there a limit to how many times I may take advantage of this offer?
Limit of one GPad X or GPAD X2 PLUS per LG G6, V20 or V30 sale, with a total of 5 “on us” tablets per account.
If the device I ordered is on backorder, do I still qualify for this offer?
Yes, as long as you meet all of the offer criteria and purchase the devices within the promotional window, you qualify for the offer.
I’m an @Work customer. Is there a limit to how many times I can take advantage of this offer?
@Work customers do not have any limits on how many promotional tablets they can add to their account, subject to credit approval.