90-day limited warranty
Each T-Mobile Certified Pre-Owned device goes through a tough, 80-point inspection to earn our 90-day limited warranty.
REFURBISHED DEVICE LIMITED WARRANTY
Effective July 13, 2010, until modified Limited Warranty. This is a limited warranty for refurbished devices (each a, “Refurbished Device”) which is subject to each of the limitations and other provisions contained in this limited warranty. The limited warranty for the Refurbished Device extends ninety (90) days (the “Limited Warranty Period”) beginning on the date the original purchaser/end user (“Customer”) purchases the Refurbished Device, as indicated by Customer’s proof of purchase, from T-Mobile, a T-Mobile dealer or other T-Mobile authorized retailer. The limited warranty may not be assigned or transferred to any subsequent purchaser or end user. Only Customer, and no other person or entity, shall be entitled to enforce this limited warranty. The limited warranty does not include normal wear and tear or defect or damage that is caused by or is the result of: improper operation, abnormal use or conditions, improper storage, exposure to moisture or dampness (including contact with water, rain, extreme humidity or heavy perspiration), extreme heat, food, unauthorized modifications, connections, or repair, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product, alteration, improper installation, or other acts which are not the fault of T-Mobile. Customer’s Duties. If you experience any problem with your Refurbished Device contact, prior to the expiration of the limited warranty, T-Mobile Customer Care at 1-800-937-8997 to notify T-Mobile of the problem. You must provide all information requested by T-Mobile’s Customer Care representatives, including Customer’s name, address, telephone number, and proof of purchase. You may also be asked additional questions about the condition of your Refurbished Device to determine whether your Refurbished Device is covered by the limited warranty. In the event we need to inspect your Refurbished Device, T-Mobile may provide you with a replacement device, and will ask you to mail your Refurbished Device to the address provided by the Customer Care representative; however, because it may not be clear if your Refurbished Device is covered under the limited warranty until inspection, you must agree to be charged an out of warranty fee. This out of warranty fee will only be charged to your account if, after inspection, it is determined that your Refurbished Device is not covered under the limited warranty. You may be charged a non-return fee if we do not receive your Refurbished Device within the time period specified. If you fail to notify T-Mobile of any problems with your Refurbished Device during the Limited Warranty Period, or if you fail to follow the instructions provided by T-Mobile, your Refurbished Device may not be covered under the limited warranty. T-Mobile’s Obligations. If it is determined that your Refurbished Device is covered by the limited warranty, T-Mobile may, at its option, repair, replace or refund the Refurbished Device. If your refurbished device is replaced, T-Mobile may choose to replace it with a functionally equivalent reconditioned, refurbished or pre-owned device. If T-Mobile chooses to repair a covered Refurbished Device, it may repair with substitute parts, of like kind, quality and functionality, that have been reconditioned, refurbished, or may contain non-original manufacturer parts. T-Mobile will not charge the Customer for any repair or replacement of a Refurbished Device covered under the limited warranty, but may charge Customer a processing or administration fee and may charge Customer for shipping. T-Mobile will pay for labor charges incurred by T-Mobile in repairing or replacing the defective parts covered by the limited warranty. Customer will be responsible for any and all charges for repair or replacement of the Refurbished Device or any parts thereof that are not covered by the limited warranty. Customer State Law Rights. This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state. Warranty Inquiries. Questions concerning this limited warranty may be directed to: T-Mobile Customer Relations PO Box 3780 Albuquerque, NM, 87176-3780 T-Mobile does not accept returns at this address.