Switch now. Here's how to do it online:
Switch now. Here's how to do it online:
Individuals and families (up to five lines) who are currently under a postpaid contract at carriers including AT&T, Sprint or Verizon and want to switch to T-Mobile.
In order to qualify for this ETF offer, you must be switching from a postpaid plan on a contract with another carrier and transfer your current numbers to T-Mobile. You would need to trade in a mobile phone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan (you would not be able to sign up for a T-Mobile prepaid or Simple Choice Family Plan with no credit check). All lines must be activated in the same T-Mobile market with the same billing address.
We require the final bill because only the final bill discloses the actual amount of your ETF or current device payment plan balance. You will recognize the ETF on your final bill by looking for a special one-time charge. Most often this is listed as a “Early Termination Fee” or “Contract Termination Fee”. See the examples below.
Yes. We will cover up to five total lines, which can be a combination of tablets and mobile phones. For tablets, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan.
Customers currently under contract with another carrier are eligible for up to $650 per line (up to 5 lines).
1. When transferring your number you can trade-in your phones and tablets online or at any participating T-Mobile location and receive a credit up to $300 per device, which can be applied towards a new device purchase.
2. Then, when you get your final bill listing your ETF amounts, you simply send it to T-Mobile or submit it online at switch2tmobile.com, and within 8 weeks you will receive a prepaid MasterCard covering your ETF amount up to $350 per line. The amount paid will not be more than the ETF amount your previous carriers charge for the type of device traded-in.
When customers trade in their device, it is really a win-win for both the customer and T-Mobile. A device trade-in provides consumers some initial credit to help with new device purchase or startup costs like down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want.
Yes. In fact, this is an even bigger deal for families because often they have to pay two, three or four times as much in early termination fees as individuals and have to contend with staggered contract expiration dates. With this offer, families can make the switch to T-Mobile all at once without worrying about those kinds of challenges (up to five lines).
This offer wouldn’t apply to you because if you are financing a device through that type of program, you typically would not be subject to early termination fees for switching. You’d simply pay off your device then switch.
We value our customers and, in the spirit of un-carrier, are providing a path for them to take advantage of this offer. T-Mobile customers can have their existing contract waived when they move to a Simple Choice plan.
If an existing customer upgrades with a trade in, they will have their service contract waived. Each line on the account can take advantage of this offer and, if required for our Legacy customers, we will also remove any migration fees.
1. They migrate to our no contract Simple Choice plan
2. Trade in their current eligible device
3. Upgrade to a new device
4. Available up to 5 lines
You can find the wireless number associated with your tablet on your bill or by calling your carrier.
First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to switch2tmobile.com to complete your reimbursement submission and upload a copy or image of your final bill. If you prefer, you can mail in a copy of your bill with the completed reimbursement form you received when you activated at a T-Mobile store to:
PO Box 750816
El Paso, TX 88575-0816
You must submit your final bill showing cancellation fees within 2 calendar months of your new T-Mobile activation.
This reimbursement amount aligns to the highest ETF rates currently charged by the major carriers. Smartphone lines are typically assessed higher ETFs than feature phones, around $350 vs. $200.
No, we only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fee (ETF) amount. You can either upload a copy if you get an e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the image online.
You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your request either online or via mail-in form.