T-Mobile In-Flight Connection

T-Mobile sponsors free in-flight Wi-Fi for passengers on Delta, Alaska, Hawaiian, and Southwest airlines, so you can stream, text, and more even if you are not a T-Mobile customer. Airlines may offer free Wi-Fi on select Wi-Fi-enabled aircraft, via customer loyalty programs.

For a limited time, T-Mobile offers free in-flight Wi-Fi to eligible T-Mobile members on qualifying plans for Alaska and United flights if a free option for their passengers is not available via their loyalty programs.

Supported devices and airlines  

Supported devices

• Most devices introduced after January 2015 are supported. 
• Your device needs to support Wi-Fi to use T-Mobile In-Flight and must support (and have enabled) Wi-Fi calling to send text messages while in-flight, including the text message that includes your One-Time PIN.
• Foldable devices must remain closed when activating the T-Mobile benefit. Once the benefit is successfully activated and internet access is established, the device may be unfolded and used normally.

Supported airlines

• T-Mobile sponsored In-Flight Wi-Fi is offered on several domestic carriers through their loyalty programs, such as:
  • Delta Air Lines
  • Alaska Airlines
  • Hawaiian Airlines
  • Southwest Airlines
• Some international flights to and from the U.S. on these airlines are supported.
• Other airlines also will offer free in-flight for passengers on capable aircraft via their customer loyalty programs.

How to Use T-Mobile sponsored in-flight Wi-Fi

Pre-flight setup

Before you board, make sure you sign up for the airline’s loyalty rewards program. Once you are on board:

1. Open your device Settings, turn on Airplane Mode, then turn on Wi-Fi.
2. Choose the airline's Wi-Fi network.
3. Sign into your airline loyalty account, or join for free.

Most flights have information on how to connect in the seat-back pocket. You will need to log into the airline portal using your airline loyalty number and then follow the instructions to connect to in-flight Wi-Fi.

You need to be a member of the airline’s free loyalty program. If you are already a member, you are all set and should not create a new account.

• Delta SkyMiles®: Join SkyMiles.
• Atmos™ Rewards (Alaska + Hawaiian): Only join if you are new to both airlines. Existing Mileage Plan or HawaiianMiles accounts already work. Join Atmos™ Rewards – Enroll Today.
• Southwest Rapid Rewards®: Rapid Rewards | Southwest Airlines.

Once you are enrolled, follow the onboard Wi-Fi connection instructions and you will be online faster than the drink cart can reach your row.

How to use T-Mobile In-Flight Connection

You can use T-Mobile In-Flight Connection On Us whenever it is enabled on your flight, which is often when your plane reaches 10,000 feet or higher. Some flights may offer Wi-Fi from gate to gate.

1. Place the device into Airplane mode and turn Wi-Fi on.
   
2. Make sure Wi-Fi Calling is set to Enabled or On.
3. Select the airline's Wi-Fi network.
4. On some flights you will receive a pop-up page that allows you to select "Continue" to reach the Wi-Fi passes page. Most flights will have information on how to connect in the seat-back pocket
5. If you do not receive a pop-up page, use these URLs to access the appropriate home page (based on your airline):
   • Alaska: alaskawifi.com
   • Delta: deltawifi.com
   • United:  unitedwifi.com
6. Select the T-Mobile benefit titled: In-Flight Connection On Us! or Free InFlight Connection.
7. Enter your T-Mobile phone number.
8. You may be prompted to enter a PIN. Use the following One-Time PIN steps for details. 
 
One-Time PIN steps
 
When launching your T-Mobile In-Flight session, there is now a second layer of authentication using a One-Time PIN to make sure it is really you.
• If further authentication is needed after you enter your T-Mobile phone number, you will get an onscreen message notifying you that a PIN is required to continue. When you select Continue, a One-Time PIN will be sent via text message to the phone number you entered.
• Simply enter the PIN onscreen for verification, and your T-Mobile In-Flight session will begin. Entering the One-Time PIN onscreen will ensure that the person requesting the use of the T-Mobile In-Flight benefit will be the one using it.
• After you receive the One-Time PIN and successfully begin your T-Mobile In-Flight session, your device information will be saved for your next flight on that airline. If you switch airlines, you may be prompted to enter a One-Time PIN again.
• If you received this PIN and are not on a flight, someone has attempted to redeem the T-Mobile In-Flight benefit using your phone number. Rest assured; it does not mean anyone has access to your account. Without access to the PIN, the user is unable to authenticate and unable to redeem your benefit.
• Your T-Mobile In-Flight benefit will only work on the device associated with your T-Mobile number.
• Airplane mode and Wi-Fi calling must be enabled to receive your One-Time PIN. Please ensure your phone is in Airplane Mode; Wi-Fi Calling is ON and try again if needed (it may take up to 2 minutes to receive the PIN in flight).
9. Select a one hour or full-flight session if prompted. A screen will appear stating that your Wi-Fi and texting has started confirming that you are connected.
10. Start enjoying the T-Mobile In-Flight Connection benefit!

What's included with T-Mobile In-Flight Connection

For a limited time, T-Mobile will continue to offer free in-flight Wi-Fi to eligible T-Mobile members on qualifying plans on Alaska and United flights if those aircraft are not equipped to offer a free option for their passengers via their loyalty programs. Depending on your plan, the experience may vary:

• For plans such as Go5G, Magenta, and more: Provides four Full Flight Wi-Fi sessions per calendar year + Unlimited ONE hour Wi-Fi sessions with streaming (where available) and Unlimited Full Flight text & picture messaging
  
• For plans such as Experience More, Experience Beyond, SuperMobile, Go5G Next, Go5G Plus, Magenta MAX, and more: Provides Unlimited Full Flight Wi-Fi sessions with streaming (where available) AND Unlimited Full Flight text & picture messaging.

Log in to your account in the T-Life app or T-Mobile.com to review the T-Mobile In-flight Connection benefit for your plan. To upgrade to an eligible plan, view our list of cell phone plans, log in to your T-Mobile account or contact customer care.

Free Wi-Fi through airline loyalty programs

T-Mobile sponsors free in-flight Wi-Fi for passengers on Delta, Alaska, Hawaiian, and Southwest airlines, so you can stream, text, and more even if you are not a T-Mobile customer.

• Airlines may offer free Wi-Fi on select Wi-Fi-enabled aircraft via customer loyalty programs.
• For a limited time, T-Mobile offers free in-flight Wi-Fi to eligible T-Mobile members on qualifying plans for Alaska and United flights if a free option for their passengers is not available via their loyalty programs.

Free Wi-Fi for Delta SkyMiles Members

T-Mobile partners with Delta to give everyone who has a Delta SkyMiles account free Wi-Fi all flight long on Delta Air Lines regardless of their wireless provider.

• Accessing free Wi-Fi will also give you access to messaging apps like Facebook Messenger, WhatsApp, and iMessage while connected to Delta’s free in-flight Wi-Fi.
• Carrier messaging (SMS) is also supported. However, MMS and some RCS (multimedia messages) are not currently supported.
• You can expect Free Wi-Fi for Delta SkyMiles Members on most Delta flights within the U.S. where the satellite internet is powered by Viasat.
• You can join Delta SkyMiles for free while on board or on the ground to access free Wi-Fi and other benefits.
• Still have questions? Learn about more In-Flight Wi-Fi benefits.

Get In-Flight help