Un-carrier NEXT
Press Kit

Everything you need to understand the news

Team of Experts

Introducing T-Mobile Team of Experts

No bots. No bouncing. No BS.
The best customer service in wireless just got better.

Rockstar status for every customer

Rock Star Status: Elevated

T-Mobile customers get a free Pandora Plus subscription and exclusive magenta benefits with Live Nation

Watch a replay of the webcast


Get all the Un-carrier NEXT news here with the webcast.

Introducing Your Team of Experts

Real customer service takes real people.
Meet the people at the other end of your call to T-Mobile.

More fun videos

In Memoriam: The IVR

T-Mobile is killing the automated phone menu. You’ll never be forced to talk to a robot, IVR (Interactive Voice Response) or machine again. Let’s take a moment to say good-bye.

Rainn Gets Team of Experts


No more shouting “REP-RE-SENT-A-TIVE”

Rainn tries to fix his bill with the other guys
 

As he gets passed from representative to automated machine to 80’s elevator music hold line, he begins to contemplate how to best use the time in his life.

Rainn tries to fix his bill with the other guys (extended cut)

As he gets passed from representative to automated machine to 80’s elevator music hold line, he begins to contemplate how to best use the time in his life.

Additional resources

B-Roll Video: Team of Experts

Part 1: Introducing Team of Experts
Part 2: T-Mobile Campus & Retail Footage

Learn how Team of Experts works

Real customer service takes real people. Now you’ve got rock star status with a Team of Experts dedicated just to you.

B-Roll Video: Un-carrier event

Part 1: Executive Soundbites
Part 2: Introducing Team of Experts
Part 3: T-Mobile Campus & Retail Footage