[Skip to content](https://www.t-mobile.com/news/press/un-carrier-15-press-kit#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [Press Release](https://www.t-mobile.com/news/press) # Un-carrier NEXT Press Kit August 15, 2018 Everything you need to understand the news  2 min read Download Media AssetsDownload Icon - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn  ## Introducing T-Mobile Team of Experts No bots. No bouncing. No BS. The best customer service in wireless just got better. [Learn more](https://www.t-mobile.com/content/t-mobile/corporate/news/articles/2018/08/introducing-tex.html)  ## Rock Star Status: Elevated T-Mobile customers get a free Pandora Plus subscription and exclusive magenta benefits with Live Nation [Learn More](https://www.t-mobile.com/content/t-mobile/corporate/news/articles/2018/08/rockstar-status.html)  ## Watch a replay of the webcast Get all the Un-carrier NEXT news here with the webcast. [Watch webcast](http://live.t-mobile.com/ucnext)  ## Introducing Your Team of Experts Real customer service takes real people. Meet the people at the other end of your call to T-Mobile. [Download / Watch](https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/10/tex-record-results-textalks/Introducing-Team-of-Experts-People-First.mp4?a=b) ## More fun videos  ## In Memoriam: The IVR T-Mobile is killing the automated phone menu. You’ll never be forced to talk to a robot, IVR (Interactive Voice Response) or machine again. Let’s take a moment to say good-bye. [Download / Watch](https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/10/tex-record-results-textalks/In-Memoriam-The-IVR.mp4?a=b)  ## Rainn Gets Team of Experts No more shouting “REP-RE-SENT-A-TIVE” [Download / Watch](https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/10/tex-record-results-textalks/Rainn-Gets-Team-of-Experts.mp4?a=b)  ## Rainn tries to fix his bill with the other guys As he gets passed from representative to automated machine to 80’s elevator music hold line, he begins to contemplate how to best use the time in his life. [Download / Watch](https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/10/tex-record-results-textalks/Rainn-tries-to-fix-his-bill-with-the-other-guys.mp4?a=b)  ## Rainn tries to fix his bill with the other guys (extended cut) As he gets passed from representative to automated machine to 80’s elevator music hold line, he begins to contemplate how to best use the time in his life[.](https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/10/tex-record-results-textalks/Rainn-tries-to-fix-his-bill-with-the-other-guys-extended-cut.mp4?a=b) [Download / Watch](https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/10/tex-record-results-textalks/Rainn-tries-to-fix-his-bill-with-the-other-guys-extended-cut.mp4?a=b) ## Additional resources  ## B-Roll Video: Team of Experts Part 1: Introducing Team of Experts Part 2: T-Mobile Campus & Retail Footage [Download / Watch](https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/10/tex-record-results-textalks/Team-of-Experts-B-Roll.mp4?a=b)  ## Learn how Team of Experts works Real customer service takes real people. Now you’ve got rock star status with a Team of Experts dedicated just to you. [Download / Watch](https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/10/tex-record-results-textalks/Team-of-Experts-Explainer-Video.mp4?a=b)  ## B-Roll Video: Un-carrier event Part 1: Executive Soundbites Part 2: Introducing Team of Experts Part 3: T-Mobile Campus & Retail Footage [Download / Watch](https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/08/introducing-tex/Team-of-Experts-Un-carrier-event-B-Roll-Video.mp4?a=b) Tags[Un-carrier Inside](https://www.t-mobile.com/news/archive/un-carrier-inside) ## Related Stories [More Stories](https://www.t-mobile.com/news/stories) [ \ Un-carrierStory \ __Un-carrier Un-wrapped 2025__ \ December 22, 2025|13 min read](https://www.t-mobile.com/news/un-carrier/un-carrier-un-wrapped-2025) [ \ Un-carrierPress Release \ __T-Mobile Named Best in Customer Care by J.D. 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