The Recognized Leader in Wireless Customer Care Announces a New, More-Flexible Policy
Bellevue, Wash. — Nov. 7, 2007
T-Mobile USA, Inc. today announced upcoming changes that will result in a new and more flexible policy for customers entering into contracts for service with T-Mobile USA.
Under the company’s new guidelines, early termination fees (ETFs) will decline during the course of a customer’s contract with T-Mobile. The new ETF policy, and the specific details of the policy, are expected to be finalized and introduced in the first half of 2008. When they become effective, the terms will apply to new customers as well as current customers renewing contracts with T-Mobile.
“T-Mobile is widely recognized as the undisputed service leader in wireless. We want to do everything possible to create a great experience so customers want to stay with us for years,” said Sue Nokes, senior vice president, Sales and Customer Service, T-Mobile USA. “This announcement builds on our heritage of listening closely to our customers and always striving to meet their needs.”
In 2007, T-Mobile earned the highest ranking from the J.D. Power and Associates 2007 Wireless Customer Care Performance Study – Volume 2, marking the sixth consecutive period that T-Mobile has held the top spot. T-Mobile not only earned the highest ranking, but its overall customer care score was significantly higher than any other wireless carrier.
T-Mobile also is a pioneer in offering a variety of innovative phone plans and services for customers, including:
- T-Mobile myFavesSM