T-Mobile is on hand to help the community of Dayton, Ohio, after Monday’s devastating tornado.
- T-Mobile’s network has some limited outages. We are working to quickly restore service in these locations. We’ve deployed network resources like Cell On Wheels (COWs) and Cell On Light Trucks (COLTs) to help provide wireless coverage to T-Mobile and Metro by T-Mobile customers in the area.
- As the network is recovering, we encourage T-Mobile and Metro by T-Mobile customers to consider using text rather than voice services over the next couple of days -- text messages have the greatest chance of success in high traffic situations.
- T-Mobile relief trucks and local team members will be located at 3891 Kemp Rd Beavercreek, OH 45431 to distribute supplies including chargers, water, tents, chairs and other essentials.
Remember, customers on T-Mobile One or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans. If you are a T-Mobile or Metro by T-Mobile customer affected by this natural disaster, call 611 from your handset for assistance with your account or service.
T-Mobile customers who would like to donate $10 to the American Red Cross to support disaster relief efforts across the United States can text “REDCROSS” to 90999. The donation will be charged to your next T-Mobile bill. Message & data rates may apply. More information can be found at: http://mobilegiving.org/terms-and-conditions/
Note: If congested, T-Mobile customers using >50 GB/mo. may notice reduced speeds due to prioritization.
- T-Mobile US Media Relations MediaRelations@t-mobile.com