[Skip to content](https://www.t-mobile.com/news/press/t-mobile-given-highest-customer-satisfaction-rankings-in-all#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [Press Release](https://www.t-mobile.com/news/press) # T‑Mobile Given Highest Customer Satisfaction Rankings in All Regions Surveyed September 08, 2004 ![](https://www.t-mobile.com/news/_admin/uploads/2002/03/article-default.desktop-500x325.jpg) 3 min read - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn Results from Independent Study Reflect T‑Mobile's Get More® Commitment to Customers Bellevue, Wash. — Sep. 9, 2004 Today the J.D. Power and Associates 2004 U.S. Wireless Regional CSI Studysm showed T‑Mobile USA to be a leader in customer satisfaction by obtaining the highest rankings in all six regions surveyed. T‑Mobile was declared the standalone award recipient in customer satisfaction for the Southwest and Southeast regions and shared the highest ranking with another wireless carrier in the remaining 4 regions. The top rankings in customer satisfaction for T‑Mobile from J.D. Power and Associates reflect T‑Mobile's ongoing commitment to provide customers with superior service and value for their money. "T‑Mobile is proud to be the first and only carrier to receive the highest ranking in customer satisfaction from J.D. Power and Associates in all six regions surveyed," said Robert Dotson, President and Chief Executive Officer, T‑Mobile USA. "Customer satisfaction is T‑Mobile's highest priority and is reflected in our employees' daily commitment to service, in every customer interaction and with every customer service experience." The study found the wireless Industry overall improved its CSI ranking by 5 points over last year; T‑Mobile achieved highest rankings in all six regions surveyed by doubling the industry's CSI improvement points. The 2004 J.D. Power and Associates Wireless Regional CSI Studysm is based on responses from 21,700 interviews. J.D. Power and Associates measures customer satisfaction based on 42 specific service-related issues grouped into six key areas that impact overall carrier performance. These are (in order of importance): call quality (26%); customer service (17%); service plan options (17%); brand image (14%); cost of service (14%); and billing (12%). Carriers are ranked in six regions in the United States. More information about the J.D. Power and Associates study can be found at www.jdpower.com. __Lindsay Morio__ T‑Mobile USA Media Relations 425-383-4002 [mediarelations@t‑mobile.com](mailto:mediarelations@t-mobile.com) __About T‑Mobile USA, Inc.__ Based in Bellevue, Wash., T‑Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG. By the end of the first quarter of 2010, approximately 150 million mobile customers were served by the mobile communication segments of the Deutsche Telekom group - 33.7 million by T‑Mobile USA - all via a common technology platform based on GSM and UMTS, the world's most widely used digital wireless standards. T‑Mobile USA's innovative wireless products and services help empower people to connect to those who matter most. Multiple independent research studies continue to rank T‑Mobile among the highest in numerous regions throughout the U.S. in wireless customer care and call quality. For more information, please visit [http://www.T‑Mobile.com](https://www.t-mobile.com). T‑Mobile is a federally registered trademark of Deutsche Telekom AG. ## Related Stories [More Stories](https://www.t-mobile.com/news/stories) [![T-Mobile Generator deployment for Storm Lala in Hawaii, 8-16-26](https://www.t-mobile.com/news/_admin/uploads/2026/08/T-Mobile-Generator-deployment-for-Storm-Lala-in-Hawaii-8-16-26-500x250.jpg) \ NetworkPress Release \ __T‑Mobile Expands Network Recovery and Customer Support Across Hawaiʻi Following Hurricane Lala (Updated 8/17/26)__ \ August 16, 2026|6 min read](https://www.t-mobile.com/news/network/t-mobile-expands-network-recovery-and-customer-support-across-hawaii-following-hurricane-lala) [![T-Mobile Activates T-Satellite and Mobilizes Network Teams as Tropical Storm Lala Approaches Hawaiʻi (Updated 8/16/26 AM)](https://www.t-mobile.com/news/_admin/uploads/2026/08/hurricane-also-called-tornado-or-typhoon-with-lightnings_SS_2201751399-500x250.jpg) \ NetworkPress Release \ __T‑Mobile Activates T-Satellite and Mobilizes Network Teams as Tropical Storm Lala Approaches Hawaiʻi (Updated 8/16/26 AM)__ \ August 14, 2026|7 min read](https://www.t-mobile.com/news/network/t-mobile-activates-t-satellite-and-mobilizes-network-teams-tropical-storm-lala-hawaii) [![T-Mobile Supports Customers Following Powerful Earthquake in Colombia](https://www.t-mobile.com/news/_admin/uploads/2024/04/default-article-social-image-500x250.png) \ CommunityStatement \ __T‑Mobile Supports Customers Following Powerful Earthquake in Colombia__ \ August 11, 2026|1 min read](https://www.t-mobile.com/news/community/t-mobile-supports-customers-earthquake-in-colombia) [![Introducing Nothing. T-Mobile Eliminates Upfront Costs — One of Wireless’ Biggest Barriers to Switching](https://www.t-mobile.com/news/_admin/uploads/2026/08/Freedom-Explore-HERO-1-2-500x250.png) \ Un-carrierPress Release \ __Introducing Nothing. T‑Mobile Eliminates Upfront Costs — One of Wireless’ Biggest Barriers to Switching__ \ August 04, 2026|8 min read](https://www.t-mobile.com/news/un-carrier/eip-flex-36)