Statement: T-Mobile Working to Help Customers Stay Connected to Friends and Family in Philippines After Typhoon Haiyan

November 14, 2013

After the tragic devastation from Typhoon Haiyan, many T-Mobile customers are trying to reach and stay in touch with their family and friends in the Philippines. T-Mobile and all of its operating brands including MetroPCS, GoSmart Mobile, Brightspot (Target) and Walmart Family Mobile, are making this easy to do, without worrying about charges or fees.

T-Mobile is waiving and crediting fees for all calls and text messages by current customers placed to the Philippines from November 8 through November 30, 2013. GoSmart Mobile, Brightspot (Target) and Walmart Family Mobile customers will receive credits for calls and text messages to the Philippines. Prepaid customers will be able to make calls and send text messages to the Philippines during this timeframe, free of charge, if their service is capable of international calling and texting.

MetroPCS customers will be able to make calls and send text messages to the Philippines during this timeframe, free of charge and without any additional features added.

Additionally, current T-Mobile postpaid customers who may already be in the Philippines, and those who may have traveled to assist with relief efforts, will also have roaming fees waived when sending text messages or placing calls from the Philippines, retroactive to November 8, and through November 30.

T-Mobile customers who regularly make calls to the Philippines will receive a text message with more information.

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