News Update: Samsung Note7 Recall

Updated December 27, 2016

Today Samsung began rolling out its latest software update to T-Mobile customers, which is designed to stop all remaining Note7 devices from charging. These devices were recalled by the Consumer Product Safety Commission (CPSC) on October 13 and should no longer be used.

T-Mobile customers who still have a Note7 should immediately power down and stop using the device, and bring it back to a T-Mobile store for a full refund and a replacement device. Customers can also return any accessories they purchased from T-Mobile for use with the Note7 for a full refund. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.

To help offset any additional costs our customers may have incurred throughout this process, customers who returned a Note7 will automatically receive a one-time $25 credit on their T-Mobile bill within two bill cycles. Additionally, customers who get a new Samsung device will receive an extra one-time $75 bill credit within three bill cycles.

Customers should visit a T-Mobile retail store to begin the return process. For additional questions, customers can call our customer care line at 1-844-275-9309.

To read the DOT’s statement on the Note7 ban on flights, see https://www.transportation.gov/briefing-room. For more information on the recall, visit www.cpsc.gov