Update: January 8, 2020
A small number of sites remain affected by power outages on the island and T-Mobile teams continue working to restore services as it’s safe to do so.
Some sites are using alternative power and our team is focused on refueling generators and recharging batteries.
Today, T-Mobile community support teams will be at Guayanilla and Yauco Plaza, two locations impacted by yesterday’s earthquakes, providing WiFi, charging facilities, water and other supplies.
- Estadio Municipal Luis A. "Pegui" Mercado Toro Guayanilla, 00656, Puerto Rico
- Yauco Plaza II Shopping Center Carr.128 Km 0.1 Bo. Sasua Baja #12, Yauco, PR, 00698
Update: January 7, 2020
Our thoughts are with our customers and the residents of Puerto Rico who have experienced a series of earthquakes over the past day, including this morning.
Currently, a small number of our network sites are affected by power outages on the island. Our teams are working closely with local utility and transport providers to restore services as soon as it’s safe to do so.
If you have a connection to the T-Mobile network, send a text instead of making a call. Text messages get through easier during times of congestion. Try to keep calls to a minimum and as short as possible and limit your data usage. This helps reduce the load on our network so others can get through.
Our customers in Puerto Rico can stay up to date on the latest developments at the following channels:
- Puerto Twitter: @TMobilePR
- Puerto Rico Facebook: T-Mobile Puerto Rico
- Neville Ray on Twitter: @NevilleRay
We would also like to remind customers that our Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans.
During congestion, the small fraction of T-Mobile customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Metro customers using >35 GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.