T-Mobile® Get More® Promise Delivers Great Customer Satisfaction to Businesses
Bellevue, Wash. — May. 4, 2005
Business professionals have several choices when it comes to selecting a wireless service, and when it comes to receiving a great wireless experience, business leaders rated T-Mobile USA highest in customer satisfaction for business wireless service.
J.D. Power & Associates announced the results today of its first-ever Business Wireless Satisfaction StudySM. In a survey of decision makers from small businesses to large enterprises, T-Mobile scored higher than the other four national carriers and well above the industry average.
T-Mobile ranks highest in five out of the eight factors that drive overall business wireless satisfaction. The wireless service provider scored significantly better than the industry average in four of the eight factors including sales representatives and account executives, billing, promotions and cost of service.
"T-Mobile's huge focus on building customer loyalty is paying off," said Mike Butler, chief marketing officer for T-Mobile USA, Inc. "Our leadership in business customer satisfaction is a direct reflection of T-Mobile's Get More® promise, to deliver the absolute best value in the wireless industry."
Additionally, business customers look to T-Mobile for innovation and commercialized product leadership. "Our customers get the products and services that meet their needs today," said Cole Brodman, senior vice president and chief development officer for T-Mobile USA, Inc. "Customers are seeking new and better ways to communicate and we are enabling this by offering integrated voice and data communications services utilizing our GSM and Wi-Fi networks."
T-Mobile scored particularly well for the knowledge and expertise its sales representatives and account executives bring to business customers. "Today's announcement demonstrates that we not only offer great value and a superior device line-up, but we also have a highly consultative sales force," said Michael Cote, vice president of business sales for T-Mobile USA, Inc. "T-Mobile brings deep product knowledge and best-in-class customer and technical support to the table for our business customers...it's why we've been recognized in the industry for business solutions such as BlackBerry and Pocket PCs."
With T-Mobile, business customers also have the choice to use their same wireless device and same phone number while traveling internationally. As one of Deutsche Telekom's strategic business units, T-Mobile International is the only mobile communications company to offer service on both sides of the Atlantic with a single digital technology standard, GSM.
Last year, T-Mobile received the highest honors in J.D. Power and Associate studies measuring overall Customer Care Performance, Wireless Call Quality Performance and Wireless Retail Satisfaction. T- Mobile was also the highest-ranking carrier in the 2004 U.S. Wireless Regional Customer Satisfaction Index Study in all six geographic regions.
More information about the J.D. Power and Associates study can be found at www.jdpower.com. The 2005 Business Wireless Satisfaction Study is based on responses from wireless service business customers at more than 1,500 U.S. businesses in small and midsize-to-large segments. Interviews were conducted during February 2005.
Lindsay Morio
T-Mobile USA Media Relations
425-383-4002
About T-Mobile USA, Inc.
Based in Bellevue, Wash., T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG. By the end of the first quarter of 2010, approximately 150 million mobile customers were served by the mobile communication segments of the Deutsche Telekom group - 33.7 million by T-Mobile USA - all via a common technology platform based on GSM and UMTS, the world's most widely used digital wireless standards. T-Mobile USA's innovative wireless products and services help empower people to connect to those who matter most. Multiple independent research studies continue to rank T-Mobile among the highest in numerous regions throughout the U.S. in wireless customer care and call quality. For more information, please visit http://www.T-Mobile.com. T-Mobile is a federally registered trademark of Deutsche Telekom AG.