Un-carrier offers customers tips for staying connected to friends and family
Bellevue, Washington — January 22, 2016 — With Winter Storm Jonas and its blizzard conditions, strong winds, ice and coastal flooding expected to hit the mid-Atlantic and the Northeast as early as later today, T-Mobile’s operations and engineering teams are hard at work actively monitoring weather patterns and preparing equipment and supplies needed to help customers stay connected during the storm.
According to Weather.com, Jonas has already brought a mixture of snow, freezing rain and sleet across the South from Arkansas to Tennessee, Kentucky and North Carolina. The National Weather Service has issued blizzard warnings from northern Virginia to Long Island, including Washington D.C., Baltimore, Philadelphia, and New York.
From readying backup generators, Cell-On-Wheels (COW) and fuel tanks to setting up an engineering Command Center in the areas of expected impact, T-Mobile engineers and rapid response teams are ready to mobilize. Additionally, T-Mobile’s Network Operation Centers (NOCs) closely manage network traffic during natural disasters and are able to quickly switch to the company’s back-up NOCs if needed.
All T-Mobile stores that are open during and after the storm will provide charging stations for consumers, regardless of their carrier affiliation, to help everyone remain connected with friends and family.
Tips for Consumers
Before the storm comes, here’s how T-Mobile customers can make sure they are able to connect with friends and family, before, during and after the storm:
- Make sure your phone is fully charged before the storm, and have a plan to recharge your phone in case of a power outage, such as using your car charger or having a portable battery pack on hand.
- Conserve phone battery life during power outages by utilizing your phone’s power save mode, reducing use of apps or switching to airplane mode.
- Send a text instead of calling. Text messages are more likely to get through during high network usage period since texts require fewer network resources.
- If you have to make a call, keep your calls short so others can also get through. The number of calls spikes during severe weather events, so keep the lines free for emergency workers and your neighbors.
- Keep your phone dry by storing it in a plastic bag or other waterproof covering.
- Use Wi-Fi Calling to conserve network resources or if cellular service is not available. Wi-Fi Calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection.
Customers can stay up to date with the latest Winter Storm Jonas forecasts from NOAA’s National Weather Service at weather.gov. For T-Mobile Customer Care, visit www.my.t-mobile.com or call 611 from your T-Mobile handset.
About T-Mobile US, Inc.
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to more than 63 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit https://www.t-mobile.com.
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T-Mobile US Media Relations
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