T-Mobile’s Huge Growth Spurs New Investments in Customer Care Facility & Community in Alabama

May 20, 2015

America’s fastest growing wireless company keeps customer service its top priority
with new customer-care center for its Birmingham team

Bellevue, Washington and Birmingham, Alabama − May 21, 2015 – With the Un-carrier™ revolution continuing to disrupt US wireless and attract millions of customers, T-Mobile is applying its flair for bold innovation to a brand new customer care center in Birmingham, Alabama. T-Mobile threw open its doors today with company leaders and community representatives present at the all-new, expanded customer care facility. The Un-carrier also stepped up its longtime support of youth in the local community, announcing a $10,000 grant to the YMCA of Greater Birmingham by the T-Mobile Foundation.

“Customers are #1 at T-Mobile. As millions join the Un-carrier movement, we’re making big investments in our customer care to match,” said John Legere, president and CEO of T-Mobile. “With today’s grand opening of this truly inspiring care center, we’re not only doubling down on the best possible care for our customers—we’re also committing to a stellar work environment for our people and investing in the local community. This is win-win-win.”

Last month, T-Mobile was named one of the Best Places to Work by the Birmingham Business Journal for the second year in a row. The award specifically called out T-Mobile’s Birmingham customer care center for outstanding teamwork, trust and great management.

T-Mobile has been a community partner and major employer in Birmingham for nearly 20 years. In 2014, the Un-carrier hired nearly 250 employees, and almost 100 people have been hired already this year. T-Mobile plans to hire more employees at the new, larger care center before the end of the year.

T-Mobile is “all in” in Birmingham! Employees regularly lead and take part in community events and partner with organizations such as the YMCA of Greater Birmingham, the South Hampton School, Gifts for Angel Tree Kids and Relay for Life. T-Mobile is committed to the local communities it serves across the US, while creating the culture and environment that makes it Un-carrier − and completely unlike anyone else in the wireless industry.

About T-Mobile US, Inc.
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to approximately 57 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit www.t-mobile.com.
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