T‑Mobile and MetroPCS Take J.D. Power’s Top Spots for Customer Care

August 02, 2018
T‑Mobile delivers the wireless industry’s highest score ever – AGAIN – in the Full Service Wireless Customer Care Study and MetroPCS is highest ranked in Non‑Contract Wireless Customer Care Study

T-Mobile delivers the wireless industry’s highest score ever – AGAIN – in the Full Service Wireless Customer Care Study and MetroPCS is highest ranked in Non-Contract Wireless Customer Care Study

This is what ‘we won’t stop’ means. J.D. Power today announced that T-Mobile (NASDAQ: TMUS) has received the highest score of any company, ever, in the 2018 J.D. Power U.S. Wireless Customer Care Full-Service Study—Volume 2 – for the second time in a row! This marks the 16th time T-Mobile ranks highest among full-service providers in the study since 2004. In addition, MetroPCS took home the win in their respective Non-Contract Full Service segment for Overall Customer Care in the adjacent 2018 J.D. Power U.S. Wireless Customer Care Non-Contract Study – Volume 2. That’s a lot of happy wireless customers!

Just 6 months ago, T-Mobile delivered the U.S. Wireless Customer Care Full-Service study’s highest overall wireless satisfaction score ever – 828. This time around, T-Mobile topped itself – and everyone else – with a new record high of 839! T-Mobile is now the only company in the study’s history to set a new record high, in the same category, twice in a row.

“These chart-busting results show the world what we already know – the incredible Care teams at T-Mobile and MetroPCS are making customers happier than anyone else in wireless…again and again and again,” said John Legere, CEO of T-Mobile. “It takes a customer-obsessed team to deliver these kinds of scores. Customer happiness is what we do at the Un-carrier – and we won’t stop!”

The J.D. Power results show a clear customer affinity for the T-Mobile care experience, whether it be on the phone, in-store, via online chat, or easily navigating self-serve options. And while self-service options like the T-Mobile App and MyTMobile.com make life easier, today’s high scores demonstrate that T-Mobile customer service reps are delivering an unprecedented level of customer service that is unmatched among Full Service wireless providers. Beyond rating well for courtesy, T-Mobile customer service reps got high marks for being knowledgeable, clear in their communication and quick to resolve customer issues.

For more information about T-Mobile and MetroPCS J.D. Power rankings, please visit www.jdpower.com.

About T-Mobile US, Inc.
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Our advanced nationwide 4G LTE network delivers outstanding wireless experiences to 75.6 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit https://www.t-mobile.com.

About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power’s industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world’s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.