T-Mobile USA Signs Pacts with All Other Major Carriers to Ease Switching Process: Consumers Won’t Have to Worry About Losing Current Number
Bellevue, Wash. — Oct. 23, 2003
T-Mobile USA, Inc., the nation’s fastest growing major wireless services provider, took an important step today in preparation to assist customers of other carriers who want to switch to T-Mobile without losing their phone number.
T-Mobile has now completed agreements with AT&T Wireless, Cingular Wireless, Nextel Communications, Sprint PCS and Verizon Wireless that allow customers of each carrier to switch with T-Mobile in an efficient manner as of Nov. 24. These agreements facilitate the implementation of Wireless Local Number Portability (WLNP) in accordance with the Federal Communications Commission’s mandate and guidelines for WLNP and in a customer friendly and consistent manner.
T-Mobile’s objective is to make it possible for customers of all carriers to conveniently and easily switch or “port” their number from one carrier to another. These agreements are another important step in a series of preparations T-Mobile is making for porting. In addition, T-Mobile has created a dedicated porting call center; trained thousands of retail store and customer service employees to assist potential customers with tips that make switching to T-Mobile simple; and has provided porting information and tips on the t-mobile.com website.
“Just as we led the market in helping customers Get More® from their wireless services before porting was established by the FCC, we believe porting will provide consumers and businesses an opportunity to get the best value in wireless while keeping their same number,” said T-Mobile CEO and president, Robert Dotson.
T-Mobile signed reciprocal service level agreements with each of the other five national carriers that establish consistent rules for implementation of WLNP. These agreements reflect the cooperation among the national carriers to ensure that customers of all carriers have a positive experience when they decide to switch carriers and retain their phone number.
Dotson said, “T-Mobile's focus is on giving customers more minutes, more features and more service -- providing the best value for money. Our Get More® promise drives us every day to spend more energy and resources to ensure our customers get the best value in the marketplace. That's why T-Mobile customers Get More!”
T-Mobile USA Media Relations
About T-Mobile USA, Inc.
Based in Bellevue, Wash., T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG. By the end of the first quarter of 2010, approximately 150 million mobile customers were served by the mobile communication segments of the Deutsche Telekom group - 33.7 million by T-Mobile USA - all via a common technology platform based on GSM and UMTS, the world's most widely used digital wireless standards. T-Mobile USA's innovative wireless products and services help empower people to connect to those who matter most. Multiple independent research studies continue to rank T-Mobile among the highest in numerous regions throughout the U.S. in wireless customer care and call quality. For more information, please visit http://www.T-Mobile.com. T-Mobile is a federally registered trademark of Deutsche Telekom AG.