News Care Rep of the Year: Nikole Harris

Nikole Harris has been a T-Mobile care rep for little more than one year, and you know what she did in that time? Forever redefined the term "strong start."

In the best customer service organization in all of wireless, Nikole's performance topped the entire field, making her T-Mobile 's — nay, America's — top customer service professional. That's right, in Nikole's rookie year, she won MVP honors based entirely on her amazing performance. She is our ... Customer Service Representative of the Year.