Update: September 14, 2026

Support Updates

To help ensure customers impacted by the latest storm, Hurricane Lowell, continue to be supported during recovery, we are extending support including unlimited talk, text and data and waived overage charges, through October 7 for Kauaʻi.

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Update: September 10, 2026

Network Update

T‑Mobile teams continue to make significant restoration progress on Kauaʻi, with coverage restored across major population centers and throughout the northern part of the island. Recovery work continues in southern Kauaʻi, where downed trees and other access challenges are still affecting some locations. As commercial power returns, teams are repositioning generators and other resources to support remaining restoration efforts.

Support Updates

Customer support measures already in place across Hawaiʻi, including unlimited talk, text and data and waived overage charges, remain in effect through Sept. 15.

Teams also continue coordinating with state and local partners to support recovery efforts. Devices with T-Priority have been provided to support local emergency response communications, and charging supplies are available for community distribution on Kauaʻi. Our teams are prepared to provide additional support as local conditions and locations allow.

We know recovery can take time, and our teams remain focused on helping customers, communities and first responders stay connected as restoration continues.

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Update: September 9, 2026

Hurricane Lowell has moved through Hawaiʻi, and T‑Mobile teams are focused on recovery following storm impacts and commercial power outages. Network service has been restored across Oʻahu, while recovery continues on Kauaʻi, where downed trees, power lines and damaged roads are making some locations difficult to reach. Teams worked through the night on restoration, and as access improves, additional personnel, generators and supplies are moving into affected areas. T‑Mobile continues working with local utilities, transportation providers and emergency management partners as recovery moves forward.

Satellite connectivity has been enabled across Oʻahu and Kauaʻi, giving T‑Mobile customers with compatible devices another way to stay connected where terrestrial service is degraded or unavailable, including basic text messaging and Text-to-911. Compatible devices in impacted areas can also receive Wireless Emergency Alerts via satellite, regardless of carrier. Additionally, T‑Mobile has made devices with T-Priority and satellite connectivity available to area first responders to support communications as they respond to community needs.

Teams are also preparing additional connectivity and charging resources for affected communities as locations become safely accessible, including support on Kauaʻi as local facilities reopen. More details on available support locations will be shared as they are confirmed. In the meantime, customers should continue following guidance from local officials, avoid closed or hazardous roadways and keep devices charged whenever possible.

Some T‑Mobile stores may remain temporarily closed or operate on adjusted hours due to local conditions and power impacts. Please visit the T‑Mobile Store Locator for the latest information before heading to a store.

Our thoughts are with everyone across Hawaiʻi who continues to feel the impacts of recent storms. We know how important it is to stay connected during recovery — whether that means reaching loved ones, getting critical information or coordinating help. Our teams will continue working alongside local partners and first responders to help keep customers and communities connected as recovery continues.

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September 5, 2026

T‑Mobile Positions Crews and Resources Across Hawaiʻi Ahead of Hurricane Lowell 

Generators are prepped, network restoration resources are ready and emergency communications equipment is moving closer to potential impacts 

As Hurricane Lowell moves across the Pacific, T‑Mobile teams are preparing across Hawaiʻi for potential impacts beginning late this weekend. Coming on the heels of Lala, crews and resources are already positioned across the islands and ready to respond as the forecast evolves.

Lowell remains a powerful hurricane south of Hawaiʻi and is expected to turn north this weekend. While its exact track and potential impacts remain uncertain, heavy rain, flash flooding, mudslides, dangerous surf and strong winds are possible across parts of the islands beginning Sunday night.

Ready to Respond

T‑Mobile teams are taking steps now to be ready if conditions change:

• Network crews are positioned in Hawaiʻi
• Generators and satellite connectivity resources are ready to support network sites if commercial power or network connections are disrupted
• Community Support supplies are positioned across the islands, including Kauaʻi
• T‑Mobile is working to reposition emergency communications resources to Kauaʻi at the request of Hawaiʻi public-safety officials

We also use intelligent network technology to help keep customers connected during severe weather. Self-Organizing Network (SON) capabilities can automatically optimize network performance, while energy-saving technologies help manage power consumption and preserve backup energy at network sites during commercial power outages.

Teams will continue monitoring Lowell and adjusting resources as the forecast becomes clearer.

Supporting Public Safety

T‑Mobile is coordinating with state, local and federal emergency management and public-safety partners ahead of Lowell, including working to ensure additional communications resources are closer to areas that could see impacts.

For eligible first responders and public-safety agencies that need additional connectivity support, T-Priority with T-Satellite and loaner devices are available for 30 days at no charge on compatible, unlocked devices.

Staying Ready

Lowell follows closely behind Lala, and T‑Mobile teams have remained focused on readiness across Hawaiʻi. We’ll continue monitoring conditions and keeping resources positioned to support customers, communities and first responders should impacts occur.

For more information on T‑Mobile’s preparedness and response capabilities, visit the Emergency Response hub and follow @TMobileNews on X and Instagram.

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