CommunityCategoryPress Release

T-Mobile Responds to Earthquake in Turkey and Syria

February 06, 2023

We are saddened by reports of Turkey and Syria enduring the strongest earthquake in over 100 years. As we recognize that those who were impacted will have significant challenges to come, T-Mobile is offering assistance to customers who need to stay connected to friends and family during this critical time.

Starting today, February 6 through February 12, 2023, T-Mobile is waiving international long-distance and SMS texts to and from Turkey and the U.S and to Syria for T-Mobile, and Sprint postpaid consumer and business customers, T-Mobile Prepaid, Metro by T-Mobile and Assurance Wireless customers.

We will also waive international roaming, data and calls between Turkey and the U.S for T-Mobile and Sprint postpaid customers and prepaid. As a reminder, customers with Simple Global have free unlimited data in Turkey.

If you need assistance or have questions about your service, please reach out to us by calling 611 or 1-800-937-8997 from your handset and we will be happy to help.