[Skip to content](https://www.t-mobile.com/news/community/t-mobile-supports-customers-earthquake-in-colombia#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [CommunityCategory](https://www.t-mobile.com/news/category/community)[Statement](https://www.t-mobile.com/news/statement) # T‑Mobile Supports Customers Following Powerful Earthquake in Colombia August 11, 2026 1 min readListen IconListen Listen to this article 0:00 - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn Our thoughts are with everyone impacted by the powerful magnitude 7.4 earthquake in Colombia. In the aftermath of a disaster, connecting with family and friends can be a vital source of support. As rescue and recovery efforts continue, T‑Mobile is helping customers stay connected with loved ones in Colombia. To support those affected, from Aug. 11 through Aug. 17, ending on Aug. 18, 2026, T‑Mobile is: - Waiving long-distance calling and texting charges from the U.S. to Colombia for T‑Mobile Postpaid and Prepaid, Metro by T‑Mobile, Assurance Wireless, UScellular, Mint Mobile and Ultra Mobile customers; and - Waiving charges for roaming in Colombia for T‑Mobile Postpaid and Prepaid, UScellular and Mint Mobile customers. T‑Mobile teams will continue to closely monitor the situation and provide updates as recovery continues. If you need assistance or have questions about your service, please reach out to us by calling 611 or 1-800-937-8997 from your handset and we will be happy to help. For the latest preparedness and response updates, visit our [Emergency Response Hub](https://www.t-mobile.com/news/emergency-response) and follow the T‑Mobile Newsroom on [X](https://x.com/tmobilenews) and [Instagram](https://www.instagram.com/tmobilenews/). Tags[Emergency Response](https://www.t-mobile.com/news/archive/emergency-response) ## Related Stories [More Stories](https://www.t-mobile.com/news/category/community) [![T-Mobile Business Operations Center monitoring storms and more](https://www.t-mobile.com/news/_admin/uploads/2026/09/BOC_T-Mobile_Hero-500x250.jpg) \ NetworkPress Release \ __T‑Mobile Teams Respond as Nor’easter Impacts East Coast__ \ September 27, 2026|2 min read](https://www.t-mobile.com/news/network/t-mobile-teams-respond-as-noreaster-impacts-east-coast) [![T-Mobile Generators Being Deployed, 2026, Hawaii, Maui, Oahu, Kauai](https://www.t-mobile.com/news/_admin/uploads/2026/09/GeneratorsBeingDeployed_T-Mobile2026-500x250.jpg) \ NetworkPress Release \ __T‑Mobile Continues Support Across Hawaiʻi as Hurricane Nolo Moves Away (Updated 9/27)__ \ September 25, 2026|4 min read](https://www.t-mobile.com/news/network/t-mobile-readies-network-and-response-resources-tropical-storm-nolo) [![T-Mobile Emergency Response Deployable Assets, 2026](https://www.t-mobile.com/news/_admin/uploads/2026/09/T-Mobile-emergency-response-assets-2026-HERO-500x250.jpg) \ NetworkPress Release \ __T‑Mobile Adds New AI-Powered Intelligence and Resilience to Make Its 5G Network Even Stronger__   \ September 24, 2026|8 min read](https://www.t-mobile.com/news/network/t-mobile-ai-and-resilience-make-5g-network-stronger) [![T-Mobile deployable network resources at UNGA81, NYC 2026](https://www.t-mobile.com/news/_admin/uploads/2026/09/UNGA_Hero_2-500x250.jpg) \ NetworkPress Release \ __T‑Mobile Is Ready to Keep New York Connected During UNGA81__  \ September 22, 2026|2 min read](https://www.t-mobile.com/news/network/t-mobile-is-ready-to-keep-new-york-connected-during-unga81)