[Skip to content](https://www.t-mobile.com/news/community/t-mobile-activates-relief-following-devastating-earthquakes-in-venezuela#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [CommunityCategory](https://www.t-mobile.com/news/category/community)[Press Release](https://www.t-mobile.com/news/press) # T‑Mobile Activates Relief Following Devastating Earthquakes in Venezuela June 29, 2026 2 min readListen IconListen Listen to this article 0:00 - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn Our hearts are with everyone impacted by the devastating earthquakes in Venezuela. The scale of loss is heartbreaking, with more than 1,700 people reportedly killed and thousands more injured. As rescue and recovery efforts continue, families across the country and around the world are urgently trying to reach loved ones, check on their safety and stay connected. To help, T‑Mobile is offering relief for customers connecting with family and friends in Venezuela during this critical time. For T‑Mobile Postpaid and UScellular customers, relief will apply retroactively beginning Friday, June 26. Beginning today, June 29, T‑Mobile Prepaid, Metro by T‑Mobile, Mint Mobile, Ultra Mobile and Assurance Wireless customers will also receive waived charges. The offer includes international long-distance calls, texts and roaming in Venezuela and will remain available through Monday July 13, ending on Tuesday, July 14. We will continue to closely monitor the situation and provide updates as recovery continues. If you need assistance or have questions about your service, please reach out to us by calling 611 or 1-800-937-8997 from your handset and we will be happy to help. For more information on disaster preparedness and T‑Mobile’s response capabilities, visit the company’s [Emergency Response hub](https://www.t-mobile.com/news/emergency-response) and follow @TMobileNews on [X](https://x.com/tmobilenews) and [Instagram.](https://www.instagram.com/tmobilenews/) \### Tags[Community](https://www.t-mobile.com/news/archive/community)[Emergency Response](https://www.t-mobile.com/news/archive/emergency-response)[Network](https://www.t-mobile.com/news/archive/network) ## Related Stories [More Stories](https://www.t-mobile.com/news/category/community) [ \ CommunityPress Release \ __T‑Mobile Expands Free Wi-Fi and Device Charging Support in Indiana Communities Facing Prolonged Commercial Power Outages (Updated 8/24/2026)__ \ August 21, 2026|5 min read](https://www.t-mobile.com/news/community/t-mobile-teams-support-midwest-storm-response) [ \ NetworkPress Release \ __T‑Mobile Supports Hawaiʻi Through Hurricane Lala with Network Recovery, Satellite Connectivity and Community Support (Updated 8/22/26)__ \ August 16, 2026|9 min read](https://www.t-mobile.com/news/network/t-mobile-expands-network-recovery-and-customer-support-across-hawaii-following-hurricane-lala) [ \ NetworkPress Release \ __T‑Mobile Activates T-Satellite and Mobilizes Network Teams as Tropical Storm Lala Approaches Hawaiʻi (Updated 8/16/26 AM)__ \ August 14, 2026|7 min read](https://www.t-mobile.com/news/network/t-mobile-activates-t-satellite-and-mobilizes-network-teams-tropical-storm-lala-hawaii) [ \ NetworkPress Release \ __T‑Mobile Prepares Network and Positions Crews Across Hawaiʻi Ahead of Tropical Weather__ \ August 12, 2026|2 min read](https://www.t-mobile.com/news/network/t-mobile-prepares-hawaii-ahead-of-tropical-weather)