[Skip to content](https://www.t-mobile.com/news/community/t-mobile-activates-relief-following-devastating-earthquakes-in-venezuela#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [CommunityCategory](https://www.t-mobile.com/news/category/community)[Press Release](https://www.t-mobile.com/news/press) # T‑Mobile Activates Relief Following Devastating Earthquakes in Venezuela June 29, 2026 1 min readListen IconListen Listen to this article 0:00 - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn Our hearts are with everyone impacted by the devastating earthquakes in Venezuela. The scale of loss is heartbreaking, with more than 1,700 people reportedly killed and thousands more injured. As rescue and recovery efforts continue, families across the country and around the world are urgently trying to reach loved ones, check on their safety and stay connected. To help, T‑Mobile is offering relief for customers connecting with family and friends in Venezuela during this critical time. For T‑Mobile Postpaid customers, relief will apply retroactively beginning Friday, June 26. Beginning today, June 29, T‑Mobile Prepaid, Metro by T‑Mobile and Assurant Wireless customers will also receive waived charges. The offer includes international long-distance calls, texts and roaming in Venezuela and will remain available through Tuesday, July 7. We will continue to closely monitor the situation and provide updates as recovery continues. If you need assistance or have questions about your service, please reach out to us by calling 611 or 1-800-937-8997 from your handset and we will be happy to help. For more information on disaster preparedness and T‑Mobile’s response capabilities, visit the company’s [Emergency Response hub](https://www.t-mobile.com/news/emergency-response) and follow @TMobileNews on [X](https://x.com/tmobilenews) and [Instagram.](https://www.instagram.com/tmobilenews/) \### Tags[Community](https://www.t-mobile.com/news/archive/community)[Emergency Response](https://www.t-mobile.com/news/archive/emergency-response)[Network](https://www.t-mobile.com/news/archive/network) ## Related Stories [More Stories](https://www.t-mobile.com/news/category/community) [ \ NetworkPress Release \ __T‑Mobile Preparedness Update: Elevated Wildfire Risk Across the Western U.S.__ \ June 26, 2026|3 min read](https://www.t-mobile.com/news/network/t-mobile-preparedness-wildfire-risk-across-western-u-s) [ \ NetworkPress Release \ __Inside the Network: How T‑Mobile Is Helping Keep People Connected Across Host Cities__   \ June 24, 2026|3 min read](https://www.t-mobile.com/news/network/how-t-mobile-is-keeping-people-connected-across-host-cities) [ \ NetworkPress Release \ __As Tropical Storm Arthur Approaches the Gulf Coast, T‑Mobile is Ready__ \ June 17, 2026|2 min read](https://www.t-mobile.com/news/network/tropical-storm-arthur-gulf-coast-t-mobile-is-ready) [ \ NetworkPress Release \ __T‑Mobile Introduces Dynamic CX, AI-Powered Technology Designed to Help Keep Customers Connected During Summer’s Biggest Live Events__ \ June 04, 2026|5 min read](https://www.t-mobile.com/news/network/t-mobile-introduces-dynamic-cx-ai-powered-technology-designed-to-help-keep-customers-connected-during-summers-biggest-live-events)