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Metro by T-Mobile Makes It Easier to Stay Connected with Loved Ones in Mexico and Latin America

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BELLEVUE, Wash. — Sept. 16, 2021 — Family is everything. Calling and texting family in Mexico and Latin America has never been easier with Metro by T-Mobile. Join Metro now through Oct. 15 and get one line of unlimited nationwide 5G smartphone data, talk and text along with calling and texting to Mexico and most Latin American countries from the United States included for just $40 a month with AutoPay.

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Here’s what you can get each month when you join Metro by T-Mobile and keep this rate plan:

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And if you need a new 5G phone, get a sweet FREE Samsung Galaxy A32 5G when you switch to Metro by T-Mobile with valid ID. Just pay sales tax, and it’s all yours! But it’s only available for a limited time.

To learn more about Metro by T-Mobile’s plan with Mexico and Latin America calling included, go <a href="https://www.metrobyt-mobile.com/">here</a>.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://twitter.com/TMobileNews" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

Limited time offer, subject to change. New customers only. Requires AutoPay with registration of valid credit/debit card; $55 per month w/o AutoPay. If congested, heavy data users (>35GB/mo.) may notice lower speeds & Metro customers may notice lower speeds vs. T-Mobile, due to data prioritization. Video streaming at 480p. Mexico & Latin America calling: Rates, included countries & minutes vary and are subject to change at any time; visit <a href="https://www.metrobyt-mobile.com/">metrobyt-mobile.com</a>. 5G:  Capable device req’d; coverage not available in some areas; some uses may require certain plan or feature. See metrobyt-mobile.com for details.  Free Samsung Galaxy A32: In-store only, while supplies last. Requires port from eligible carrier, activation & ID validation. Rebates provided in form of credit against regular purchase price at time of sale and have no cash value. Max 1/acct.

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/">https://www.t-mobile.com</a>.

BELLEVUE, Wash. — Sept. 16, 2021 — Family is everything. Calling and texting family in Mexico and Latin America has never been easier with Metro by

Metro by T-Mobile Makes It Easier to Stay Connected with Loved Ones in Mexico and Latin America | T-Mobile Newsroom

Oscar Meza

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Switch and upgrade to unlimited 5G for $25/month — the prepaid industry’s best price for an unlimited plan with 5G. Plus, get a free 5G phone.

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BELLEVUE, Wash. — July 28, 2021 — No hoops, no BS, just big savings and some sweet sweet 5G. T-Mobile (NASDAQ: TMUS) today announced a new way to help millions of prepaid wireless customers get unlimited 5G included on the nation’s biggest 5G network for a better price. Starting July 29, switch and upgrade to Metro by T-Mobile for just $25/month with trade in for one line of unlimited talk, text and high-speed smartphone data including unlimited 5G on T-Mobile's award-winning 5G network at no extra cost. Plus, you can get a free 5G phone. And when you ditch Boost, Cricket and others, there are zero switching fees. No big deal, just the prepaid industry’s lowest price on an unlimited plan with 5G.

“Our smartphones are our lifelines, and yet a generation of prepaid customers are being left behind in the 5G era by providers with over-priced connections. If Cricket or Boost won’t upgrade their customers with free 5G devices, Metro by T-Mobile sure will,” said Jon Freier, Executive Vice President, T-Mobile Consumer Group. “At Metro by T-Mobile, we put customers first. The biggest 5G network at half the price of Boost or Cricket, unlimited data with 5G included AND a free 5G phone? Talk about an easy upgrade.”

When you switch to Metro, you don’t get left behind. Boost and Cricket continue to charge premiums for 5G devices. And Cricket has unlimited 5G on only the most expensive plan and a slower and smaller 5G network. Millions of prepaid customers still have old devices that don’t even access last year’s technology. Switch to Metro and get unlimited 5G access on T-Mobile's 5G network … now, at half off Boost or Cricket’s top plans.

Get half off your unlimited line when you switch from Boost or Cricket by bringing your phone number to Metro by T-Mobile and trading in ANY working device for a limited time. Yes, any — even that old flip phone! Then, you can get unlimited talk, text and data with 5G included for just $25/month for one line with monthly taxes and fees included — and you’ll keep that best in-class price for the next two years. On Cricket’s plan with 5G, you’ll pay $60/month, and Boost’s Go Unlimited plan doesn’t include unlimited 5G data. Then, with Metro by T-Mobile, you can also pick up a new free 5G phone for that unlimited 5G plan— you pay nothing but the sales tax.

Just want a great deal on a new 5G phone only? Metro by T-Mobile customers can already choose from the largest selection of free 5G phones with 5G service included at no extra cost — powered by T-Mobile’s award-winning, nationwide 5G network. Now, starting July 29 for a limited time, trade in ANY working phone, switch your number and get a free 5G phone via instant rebate – you pay nothing but the sales tax then it’s yours free and clear.

To get in on these deals, just head to any <a href="https://www.metrobyt-mobile.com/storelocator" target="_blank" rel="noreferrer noopener">Metro by T-Mobile store</a> starting July 29.

For more information on these deals, head to <a rel="noreferrer noopener" href="http://metrobyt-mobile.com/" target="_blank">metrobyt-mobile.com</a>. Go <a rel="noreferrer noopener" href="https://www.metrobyt-mobile.com/shop/deals" target="_blank">here</a> for more on Metro by T-Mobile’s latest offers.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0">@</a><a href="http://twitter.com/TMobileNews" target="_blank" rel="noreferrer noopener">TMobileNews</a> to stay up to date with the latest company news.

If congested, heavy data users (>35GB/mo.) may notice lower speeds & Metro customers may notice lower speeds vs. T-Mobile, due to data prioritization. Video streaming at DVD quality (480p). Limited time offer, in-store only. Save half based on 1-line w/ Metro for $25 (tethering not included) vs Boost $50 and Cricket $55 monthly unlimited plans (limited tethering included with Boost plan).  Unlimited data while on our network. Qualifying port-in, trade-in ($0+ value in good condition) & ID validation required. Excludes phone numbers currently on T-Mobile or active on Metro in past 180 days. Free 5G Phone: Tax due at point-of-sale on pre-rebate price. Rebate provided in form of credit against regular purchase price at time of sale and has no cash value. May not be combinable with certain other offers. 5G coverage not available in some areas; some uses may require additional plan or feature, see T-Mobile.com for details.

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/">https://www.t-mobile.com</a>.

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#5GforAll Comes to Prepaid: Switch to Metro by T-Mobile, Get a FREE 5G Phone Plus Save Half Off Boost and Cricket’s Top Plans | T-Mobile Newsroom

#5GforAll Comes to Prepaid: Switch to Metro by T-Mobile, Get a FREE 5G Phone Plus Save Half Off Boost and Cricket’s Top Plans

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Metro by T-Mobile customers have the power of T-Mobile's 5G network in their hands 

BELLEVUE, Wash. — July 21, 2021 — T-Mobile (NASDAQ: TMUS) is helping people get <a href="https://www.t-mobile.com/news/offers/get-iphone-12-on-us-and-50-off-family-lines" target="_blank" rel="noreferrer noopener">back to school</a>, and now Metro by T-Mobile is getting in on the action with iPhone 12 mini on Us — the first and only prepaid provider to offer the 5G-capable iPhone 12 mini on Us — starting July 22. And, as always, it comes with access to T-Mobile's award-winning nationwide 5G network on all plans.

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Here’s how it works: You pick up your iPhone 12 mini with 5G from a Metro by T-Mobile store, and after three months, T-Mobile gives you a rebate making that phone yours free and clear. Simply bring in your qualifying trade in and activate your phone number on Metro’s top-of-the-line unlimited plan. It’s $60 per month or just $30 per person per month for a family of four. And that plan is absolutely STACKED — unlimited talk, text and 5G smartphone data; monthly taxes and fees included and 15GB of high-speed hotspot data … PLUS an Amazon Prime membership for #AllTheThingsRightAway.

“When we said 5G for all, we meant it. And Metro by T-Mobile is giving you the 5G access you deserve,” said Jon Freier, Executive Vice President, Consumer Group. "With 5G included at no extra cost, and now iPhone 12 mini on Us when you join the Metro by T-Mobile family, you can experience the 5G future now.”

T-Mobile’s 5G network covers 300 million people across 1.6 million square miles — nearly everyone in the country — covering nearly 2x more square miles than AT&T and 4x more than Verizon. And T-Mobile continues lighting up Ultra Capacity 5G across the country to bring super-fast 5G speeds to more places than anyone else. Ultra Capacity 5G already covers 150 million people and can deliver average download speeds of 350 Mbps with peaks up to 1 Gbps, and T-Mobile is on track to deploy it nationwide covering 200 million people by end of year.

5G can already provide broad coverage and faster speeds to help keep people connected to the people and things they love most. People with 5G are seeing improvements when doing data-heavy tasks: Ninety-two percent saw improvements with downloading videos and 84 percent say video chat was better.<a href="#_ftn1">[1]</a>

And for customers looking for an even more affordable single line option, Metro by T-Mobile has you covered. For a limited time, get Metro by T-Mobile’s lowest price for a single line of unlimited high-speed data, talk and text plus 5G access and monthly taxes and fees all included for just $40 a month. And you can put that plan on the device you use today. You’ll also have 30 days from activation to <a href="https://www.t-mobile.com/news/offers/metro-by-t-mobile-intros-byod-protection" target="_blank" rel="noreferrer noopener">enroll in device protection</a> when you bring your own device.

Visit a Metro by T-Mobile store with your qualifying trade and valid ID to switch and get iPhone 12 mini on Us via a virtual prepaid MasterCard after three months of service. To check out Metro by T-Mobile's 5G coverage and latest offers, go <a href="https://www.metrobyt-mobile.com/network" target="_blank" rel="noreferrer noopener">here</a>. You can also bring your own device and get any one of Metro by T-Mobile’s plans, visit <a href="https://www.metrobyt-mobile.com/cell-phone-plans" target="_blank" rel="noreferrer noopener">here</a> to find the plan option that works best for you.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

If congested, the fraction of users >35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization. Video streams at up to 480p. Limited time offers; subject to change. iPhone On Us: Qualifying port-in, valid ID & trade-in ($100+ value) required. Via $580 instant rebate off FRP of $729.99 and $150 rebate via virtual prepaid MasterCard. Limit 2/account. Plus tax on pre-rebate price. Must be active & in good standing to receive $150 rebate. Not valid in CT/RI/Miami-Dade. Amazon Prime: Included with select rate plans for new Prime members. Offer subject to change. $12.99/month value. Amazon terms apply. 5G: Some uses may require certain plan or feature; see T-Mobile.com. Most Reliable: According to an audit report conducted by independent third-party umlaut containing crowdsourced data for user experience collected from September 2020 until February 2021. Full details at: <a href="http://www.umlaut.com/en/benchmarking/USA" target="_blank" rel="noreferrer noopener">www.umlaut.com/en/benchmarking/USA</a>. Fastest: According to Opensignal Awards –  <a href="https://www.opensignal.com/reports/2021/07/usa/mobile-network-experience-5g" target="_blank" rel="noreferrer noopener">USA: 5G User Experience Report July 2021</a>​, based on independent analysis of average speeds from mobile measurements recorded during the period March 16 - June 13, 2021 © 2021 Opensignal Limited.​

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com</a>.

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<a href="#_ftnref1">[1] T-Mobile 5G Consumer Perception Tracker — June 2021</a>

Metro by T-Mobile customers have the power of T-Mobile's 5G network in their hands

Metro by T-Mobile is First and Only in Prepaid to Offer iPhone 12 mini on Us | T-Mobile Newsroom

Metro by T-Mobile is First and Only in Prepaid to Offer iPhone 12 mini on Us

Metro by T-Mobile customers have the power of T-Mobile&#039;s 5G network in their hands

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No matter where you purchased your device, Metro by T-Mobile has a protection plan for you 

BELLEVUE, Wash. — June 28, 2020 — Your phone has kept you connected throughout the pandemic, now it’s time to keep it protected. Today, Metro by T-Mobile (NASDAQ: TMUS) announced that customers who bring their own device can now purchase protection for their eligible phones or tablets in July. You heard that right – customers can get device protection even if they did not initially purchase their device from Metro by T-Mobile.

From July 1-31, both existing Metro by T-Mobile Bring Your Own Device (BYOD) customers and those with Metro devices who did not enroll in device protection at the time of activation can get device protection in Metro stores. They can choose from more protection options than ever before, including Metro by T-Mobile’s most comprehensive device protection plan yet: the Premium Service Bundle. And starting July 1, all customers will have up to 30 days from a device’s activation with Metro by T-Mobile to enroll in protection — giving you more time to decide what plan works best for you.

“Now that we are all out and about more, we need to protect the devices we use every day,” said Jon Freier, Executive Vice President, Consumer Group. “It’s imperative that everyone has options when it comes to protecting their devices, and we want to ensure our customers stay connected to the important people in their lives, even if those phones and tablets didn’t come from Metro by T-Mobile.”

With Metro by T-Mobile’s affordable choices for BYOD insurance provided by Assurant, customers have peace of mind knowing their favorite devices will be protected, and they avoid the hassle of paying for a new device if something goes wrong.

The new BYOD Premium Service Bundle (for handsets only) offers device protection and McAfee Mobile Security as well as Scam Shield Premium, Unlimited Directory Assistance and Call Forwarding — all for $16 a month added to your Metro by T-Mobile plan cost. Or, you can get device protection and McAfee only for your phone, for an additional $12 a month to your plan cost. And for basic device protection in case of loss, theft, accidental damage and mechanical or electrical breakdown, Metro by T-Mobile’s BYOD device protection is just an extra $9 a month.

With the Premium Service Bundle, Metro by T-Mobile offers something other prepaid players are not: Scam Shield Premium, Unlimited Directory Assistance and Call Forwarding. Scam Shield is Metro by T-Mobile's comprehensive set of free protections against scams and robocalls, including Scam ID and Blocking and Enhanced Caller ID with Number Verification. But with Scam Shield Premium, customers get even more call control, including sending entire categories of unwanted robocalls directly to voicemail, creating ‘always block’ lists and getting voicemail-to-text for at-a-glance access to your voicemails. Metro by T-Mobile is protecting customers’ devices from loss, theft, accidents or mechanical breakdowns after a manufacturer’s warranty expires, as well as unwanted robocalls and scam calls.

During Metro by T-Mobile’s open enrollment limited-time offer from July 1-31, 2021, all Metro by T-Mobile customers are eligible to enroll their Metro devices or BYOD in protection after their device passes a simple visual inspection. New customers can enroll in a protection plan for their device at any Metro by T-Mobile store within 30 days of their device activation. Visit your <a href="https://www.metrobyt-mobile.com/storelocator" target="_blank" rel="noreferrer noopener">nearest Metro by T-Mobile store</a> to learn more.

For more information about Metro by T-Mobile’s device protection plans, head <a href="https://www.metrobyt-mobile.com/protection" target="_blank" rel="noreferrer noopener">here</a>.

Metro by T-Mobile Premium Handset Protection device insurance (loss, theft, accidental damage, and mechanical/electrical breakdown coverage) is underwritten by American Security Insurance Company in all states except NH where the underwriter is Standard Guaranty Insurance Company and in MT where it is American Bankers Insurance Company of FL. These companies operate under the trade name Assurant. Visual Mechanical Inspection (no major damage or cracks, no liquid damage and the device turns on completely and stays on) required.  Scam Shield: Capable device required. Turning on Scam Block might block calls you want; disable at any time.

No matter where you purchased your device, Metro by T-Mobile has a protection plan for you

Keep Your Phone Safe: Metro by T-Mobile Intros BYOD Protection | T-Mobile Newsroom

Keep Your Phone Safe: Metro by T-Mobile Intros BYOD Protection

https://www.t-mobile.com/news/offers/metro-by-t-mobile-intros-byod-protection

Free MLB.TV returns to T-Mobile Tuesdays for T-Mobile AND now Metro by T-Mobile customers too!

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Bellevue, Washington — March 24, 2021 — It’s a home run for Metro by T-Mobile customers. Today, T-Mobile (NASDAQ: TMUS) announced it is bringing T-Mobile Tuesdays — and the <a href="https://www.t-mobile.com/news/press/tmobileone-strategy-analytics-value-add-analysis">almost $1,000 of extra value</a> it delivers every year — to all Metro by T-Mobile customers. Starting now, and every week, millions of Metro by T-Mobile customers can get thanked with free stuff and exclusive offers from some of today’s most popular brands, like Pandora, Dunkin’, Popeyes, Shell, Redbox, Booking.com and more, just for being a part of the T-Mobile family. And the Un-carrier is the first and only wireless company to recognize and thank customers every week across postpaid AND prepaid brands! To celebrate, ALL customers with T-Mobile Tuesdays can snag a free season-long subscription to <a href="https://www.mlb.com/tv">MLB.TV</a> (a $129.99 value!) starting Tuesday, March 30.

“We are working to bring more value to our customers every day and bringing T-Mobile Tuesdays to Metro by T-Mobile customers is something to celebrate! What better way to kick things off than by bringing back one of our most popular partners?" said Matt Staneff, Chief Marketing Officer, T-Mobile. "<a rel="noreferrer noopener" href="http://mlb.tv/" target="_blank">MLB.TV</a> is just one of the epic perks we give our customers to say thank you, and we’ve delivered over $1 BILLION in free stuff and exclusive offers — that’s how much we appreciate our customers and we won't stop!"

T-Mobile Tuesdays flips the script on traditional customer rewards programs and thanks customers, just for being customers. Since T-Mobile Tuesdays began, it’s won over 50 awards, and T-Mobile customers have saved more than 500 million offers from more than 250 popular brands. Other wireless providers’ programs only offer limited benefits AND only to postpaid customers. One reward per month to be shared by everyone on the account? Ridiculous. The Un-carrier has a radically different philosophy. T-Mobile Tuesdays is EVERY week, for EVERY eligible T-Mobile, legacy Sprint and Metro by T-Mobile customer. No hoops to jump through. No loyalty points to earn. 

And with the return of baseball, T-Mobile customers know it’s time to get their MLB.TV subscription. With MLB.TV, customers won’t just get to continue watching games while they’re away from the ballpark, they’ll get exclusive looks into world of baseball with features, documentaries and classic games, too. Fans can stream EVERY team’s out-of-market games live or on-demand on supported devices, with live game DVR controls to pause and rewind the action in HD. MLB.TV includes all the premium features of the MLB app, including in-market blackout-free audio broadcasts from all 30 teams with an included subscription to MLB Audio, enhanced pitch-by-pitch tracking and more. Every T-Mobile Tuesdays line on the account is eligible for a subscription.

To get MLB.TV, all customers have to do is download the <a href="https://www.t-mobile.com/offers/t-mobile-tuesdays">T-Mobile Tuesdays app</a> on their <a href="https://play.google.com/store/apps/details?id=com.tmobile.tuesdays&referrer=utm_source%3DTMOLP%26utm_campaign%3DTMOLP&icid=WMM_TM_TMBLTSDYS_TNAW1FEIRRU5813">Android</a> or <a href="https://apps.apple.com/us/app/t-mobile-tuesdays/id1111876388">iOS</a> device, verify their eligible phone number, save the offer and redeem. Customers can sign up for their MLB.TV subscription in the T-Mobile Tuesdays app starting Tuesday, March 30 at 5 a.m. ET through Tuesday, April 6 at 4:59 a.m. ET.

For more information on T-Mobile Tuesdays for Metro by T-Mobile customers, visit <a href="https://www.metrobyt-mobile.com/t-mobile-tuesdays">www.metrobyt-mobile.com/t-mobile-tuesdays</a>. For more information on the MLB Opening Week offers, along with T-Mobile’s partnership with Major League Baseball, visit <a href="http://www.t-mobile.com/MLB">www.t-mobile.com/MLB</a>.

Limited-time offer; subject to change. Qualified plan req'd. Must access T-Mobile Tuesdays and sign up for MLB.TV between 3/30-4/6/2021. Major League Baseball trademarks and copyrights are used with permission of Major League Baseball. Visit MLB.com.​

About T-Mobile  T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a rel="noreferrer noopener" href="https://www.t-mobile.com/" target="_blank">https://www.t-mobile.com</a>.

Free MLB. TV returns to T-Mobile Tuesdays for T-Mobile AND now Metro by T-Mobile customers too! What’s the news: T-Mobile is amping T-Mobile Tuesdays and

Got Metro by T-Mobile? Get Thanked! T-Mobile Tuesdays Coming to Metro by T-Mobile with Free MLB.TV | T-Mobile Newsroom

Got Metro by T-Mobile? Get Thanked! T-Mobile Tuesdays Coming to Metro by T-Mobile with Free MLB.TV

Mary Gerber

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Our teams have been able to make great progress restoring our network following last week’s winter storms and we have returned to normal service levels.

As always, we are here for our customers and encourage them to reach out to our Team of Experts if they need anything. You can call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service, we will be happy to help. If you need to visit us, please note that some T-Mobile and Metro by T-Mobile stores in affected areas may be closed or are on reduced hours, please reach out to your local <a href="https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Ft-mobile.com%2Fstore-locator&data=04%7C01%7CJanielle.GoGuasch%40T-Mobile.com%7Cdd135d6b3cfd4b82f12508d8d6ac1a1f%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637495381943693484%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FhIO6STX25t8Jgb3AvhqHqVu9sQ9kFhodbP%2F0D6aNik%3D&reserved=0">store</a> to confirm they are open.

This will be our last update on this event.

Network Our network status in Texas has improved significantly and we are close to full restoration of affected sites. We are also seeing improvements in West Virginia and Tennessee and will continue our round the clock efforts to restore the remaining small amount of sites still affected.

Support for Customers in Texas A reminder that through Saturday, 2/20 T-Mobile is providing unlimited talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in Texas who are not already on unlimited plans.

The majority of our T-Mobile and Sprint customers are already on plans offering unlimited talk, text and data. If you are a customer and need assistance or have questions about your account or service, please call 611 or 1-800-937-8997 from your handset and we will be happy to help.

Retail Some T-Mobile and Metro by T-Mobile stores in affected areas may be closed or on reduced hours. As a reminder, if you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

We continue to closely monitor Winter Storm Viola and its effects on our network and communities as it bares down across the South East of the country, from Texas to the Atlantic coast. 

For customers in areas affected by Winter Storm Uri, the majority of network impacts continue in Texas, specifically around Dallas, Houston and Austin. We’ve been able to continue getting some sites back online and will continue to work around the clock as safety conditions permit.

Support for Customers in Texas We understand that staying connected is key in times like these. Through Saturday, 2/20 T-Mobile is providing unlimited talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in Texas who are not already on unlimited plans.

As a reminder, the majority of our T-Mobile and Sprint customers are already on plans offering unlimited talk, text and data. If you are a customer and need assistance or have questions about your account or service, please call 611 or 1-800-937-8997 from your handset and we will be happy to help.

Retail A number of our stores remain closed or on reduced hours. As a reminder, if you need to visit us, please reach out to your local store to confirm they are open.

As winter storm conditions persist in different regions across the U.S., we continue to keep a close eye on the situation. We are working closely with local authorities to gain safe access to impacted markets and continue to work around the clock on restoration efforts.

Our teams are also closely tracking and preparing for a second severe storm –Winter Storm Viola– which could have widespread impacts across multiple states in the Mid-South.

We continue to see the majority of network impacts in Texas. While we still have a number of sites down in the Dallas, Houston and Austin markets due to power outages caused by severe snow and ice conditions, we’ve been able to get some sites back online and running. Our teams are closely monitoring road conditions, and once it is safe to do so, will deploy to impacted areas.

As severe winter weather continues to impact communities, there are a few steps that can be taken to help stay safe and connected when it matters most. We recommend the following:

A number of our stores remain closed or on reduced hours. As a reminder, if you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

We are continuing to monitor the situation closely. This afternoon, we are seeing restoration progress in the Austin market, with some sites coming back online. Our teams will continue to work around the clock to restore further in markets impacted by winter storm conditions.

More information on our response

Over the coming days, you can stay up to date on our response and recovery efforts via the following channels:

Over the weekend and continuing today, severe weather is impacting multiple regions of the country with snow and ice conditions that has lead to loss of power in some areas.

As a result, we are currently experiencing network impacts in the Austin, San Antonio and Rio Grande Valley areas of Texas, as well as parts of Oregon.

Our teams are working with local utility and transport partners as safety conditions allow.

If your mobile service is interrupted or spotty, we recommend you try the following:

We know staying connected is key in times like these. As a reminder, the majority of T-Mobile and Sprint customers are on plans offering unlimited talk, text and data.

Over the coming days, a number of our stores may be closed due to power impacts. If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

*During congestion, customers using >50GB/mo. and Essentials customers may notice lower speeds than other customers due to data prioritization. Metro by T-Mobile customers using >35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization. 

In recent days, multiple regions of the country experienced severe winter weather including snow and ice conditions, causing widespread loss of power across impacted areas. T-Mobile teams respond to help keep our customers connected.

T-Mobile Responds to Winter Storms | T-Mobile Newsroom

T-Mobile Responds to Winter Storms

AlexandraFidler

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https://www.t-mobile.com/news/community/t-mobile-winter-storms-response

Switch to Metro and get it for just under $20 bucks!

BELLEVUE, Wash. — February 12, 2021 — T-Mobile (NASDAQ: TMUS) today announced that the new Motorola one 5G ace is available today at Metro by T-Mobile, with availability at T-Mobile to follow. This marks the first Motorola 5G device in Metro’s lineup and its rolling out a sweet promotion to top it off: Switchers can get the new 5G smartphone for just under $20 bucks.

And of course, Metro customers get full access to T-Mobile’s nationwide 5G network – America’s first, largest AND now <a href="https://www.t-mobile.com/news/network/fastest-largest-5g-network">fastest</a> – and its advanced LTE network covering 99% of Americans. The latest Motorola 5G smartphone taps into both T-Mobile’s advanced LTE network AND lights up T-Mobile’s Extended Range 5G for nationwide coverage and Ultra Capacity 5G for ultra-fast 5G speeds.

T-Mobile is America’s 5G leader, delivering the fastest 5G speeds in more places. With the first and largest nationwide 5G network, T-Mobile’s Extended Range 5G covers more than 280 million people across nearly 1.6 million square miles – offering 2.5x more geographic coverage than AT&T and nearly 4x more than Verizon. With Sprint now part of T-Mobile, the Un-carrier is widening its lead, using dedicated spectrum to bring customers with capable devices download speeds of around 300 Mbps and peak speeds up to 1 Gbps. The Un-carrier’s Ultra Capacity 5G already reaches more than 1,000 cities and towns and covers 106 million people, 50x more than Verizon covers with Ultra Wideband.

To get a Motorola one 5G ace for $19.99 and tap into all that 5G goodness, simply switch to Metro and show an ID for verification. Not new to Metro? Current customers looking to add a line can get it for $89.99, no port-in or ID verification required (FRP: $279.99). These deals will only last a short time, available in Metro by T-Mobile locations nationwide, click <a href="https://www.metrobyt-mobile.com/storelocator">here </a>to find the nearest available store.

The Motorola one 5G ace features a 6.7” FHD+ display and a triple rear camera system featuring a 48MP main rear camera. It also comes packed with a massive 5,000 mAh battery to help stay connected for over two days on a single charge. To see it in action, check out the unboxing video, <a href="https://youtu.be/zo8MC9p8J4M">here</a>.

For more information, go <a href="https://www.metrobyt-mobile.com/shop/phones/details/motorola-one-5G-ace-128GB-Gray/610214667052">here</a> or visit <a href="http://www.metrobyt-mobile.com/">metrobyt-mobile.com</a>. Follow T-Mobile’s Official Twitter Newsroom <a href="https://twitter.com/TMobileNews">@TMobileNews</a> to stay up to date with the latest company news.

$19.99 plus sales tax and activation fee. Offer available in-store only. Fastest according to Opensignal Awards – <a rel="noreferrer noopener" href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.opensignal.com%2Freports%2F2021%2F01%2Fusa%2Fmobile-network-experience-5g&data=04%7C01%7CStephen.Berge%40T-Mobile.com%7C7d0a1fe74e874c34a72b08d8bf0bad1f%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637469404157587800%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mqsSwUP4cOILR0C0X%2BQc6jVlbTzmih%2BE%2Fe%2FPwj7zQsU%3D&reserved=0" target="_blank">USA: 5G User Experience Report</a> January 2021, based on independent analysis of average speeds from mobile measurements recorded during the period September 16 – December 14, 2020 © 2021 Opensignal Limited. 5G: Some uses may require certain plan or feature; see T-Mobile.com. Ultra Capacity 5G includes dedicated mid- and/or high-band 5G signals.

All battery life claims are approximate and based on the median user tested across a mixed use profile (which includes both usage and standby time) under optimal network conditions. Actual battery performance will vary and depends on many factors including signal strength, network and device settings, temperature, battery condition, and usage patterns.

About T-Mobile

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.

Motorola one 5G ace at Metro by T-Mobile: Switch to Metro and get the latest 5G smartphone for just under $20 bucks!

Motorola one 5G ace Lands at Metro by T-Mobile | T-Mobile Newsroom

Motorola one 5G ace Lands at Metro by T-Mobile

lucy.donahue

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https://www.t-mobile.com/news/devices/motorola-one-5g-ace-metro-by-t-mobile

What’s the news: T-Mobile nabbed another record-breaking win from the J.D. Power 2021 U.S. Wireless Customer Care Mobile Network Operator Performance Study–Volume 1 for the 21st time*. Metro by T-Mobile also took top honors for the 9th time** among Mobile Virtual Network Operators in the J.D. Power 2021 U.S. Wireless Customer Care Mobile Virtual Network Operator Performance Study – Volume 1.

Why it matters: During the pandemic 75% of Americans surveyed said that their customer service has gotten worse<a href="#_ftn1">[1]</a>, Yet, T-Mobile continued providing customers with an awesome customer experience on the phone, on their website, in store, via app and through social media.

Who it’s for:  Anyone who wants and deserves excellent customer service — no matter what is going on.

BELLEVUE, Wash. — Feb. 4, 2021 — T-Mobile delivers customer care like no other. Today, J.D. Power announced that T-Mobile (NASDAQ: TMUS) received the top spot in the J.D. Power 2021 U.S. Wireless Customer Care Mobile Network Operator Performance Study–Volume 1, yet again earning more top honors than any other wireless provider in the history of the study. That’s 21 times* that T-Mobile rocked first place. And Metro by T-Mobile again topped their segment in the J.D. Power 2021 U.S. Wireless Customer Care Mobile Virtual Network Operator Performance Study – Volume 1, now for the 9th time**!

Early in the pandemic, T-Mobile moved almost its entire customer care workforce out of 17 call centers across the US and into a work from home operation. The Un-carrier figured out technology needs and work from home policies for the entire team and moved almost 14,000 employees in just 20 days — and sometimes the timeline was even tighter. In New Mexico, T-Mobile completely transformed two call centers — 1,100 people — to a work from home operation in just 48 hours. Today, 95% of customer experts nationwide are taking calls remotely from their homes and now, after nearly a year, employees are still keeping safe and customers are staying connected and happy — as demonstrated by today’s J.D. Power win.

“Our experts always put customers FIRST in order to provide the attention, know-how and empathy they deserve, especially now when our customers need it the most. So, winning this award is huge. Our care teams have been finding solutions for every customer,” said Callie Field, EVP of Customer Care at T-Mobile. “This team is awesome, flexible and committed to helping our customers.”

Over two years ago, T-Mobile turned the tables on traditional customer care and developed an innovative, high-touch approach where every customer gets their own dedicated Team of Experts. Along with other factors, this approach helped T-Mobile earn this top honor 21 times* which is more than any other wireless provider in the history of the study and seven times in a row. T-Mobile scored an 832 — that’s 30 points higher than the segment average, scoring highest n Phone, Website, Store, App and Social Media Service factors. This is Metro’s third consecutive win, and its 9th** Care win. Metro scored an 829 among Mobile Virtual Network Operators in their study. This score is 17 points higher than the segment average, scoring highest in Phone, Store and Text Service factors. Metro by T-Mobile has earned the most awards for having the Best Customer Service among Wireless Mobile Virtual Network Operators according to J.D. Power.

Team of Experts is for our postpaid wireless customers.

*U.S. Wireless Customer Care Mobile Network Operator Performance Study: 2021 (V1); U.S. Wireless Customer Care Full-Service Performance Studies: 2020-2018 (V1 & V2), 2016 (V1), 2015 (V2), 2014 (V2), 2011 (V1), 2010 (V2), 2009 (V1 & Tied in V2), 2008 (V1), 2007 (V1 & V2), 2006 (V1 & V2), 2005 & 2004

**U.S. Wireless Customer Care Mobile Virtual Network Operator Performance Study: Mobile Virtual Network Operator Segment: Metro by T-Mobile: 2021 (V1); U.S. Wireless Customer Care Non-Contract Performance Studies: Non-Contract Full-Service Segment:

Metro by T-Mobile: 2020 (V1 & V2) Metro PCS: 2018 V1 & V2, 2014 & 2013 (V1 & V2)

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com.

Media Contacts T-Mobile US Media Relations <a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@T-Mobile.com</a>

Investor Relations  <a href="mailto:investor.relations@t-mobile.com">investor.relations@t-mobile.com</a> <a href="http://investor.t-mobile.com">http://investor.t-mobile.com</a>

<a href="https://www.t-mobile.com/news/_admin/wp-admin/post.php?post=65079&action=edit#_ftnref1">[1] </a><a href="https://www.nbcsandiego.com/news/investigations/nbc-7-responds/how-customer-service-has-changed-during-the-pandemic/2453785/">NBC Nationwide Survey</a>, Nov. 2020

What’s the news: T-Mobile nabbed another record-breaking win from the J.D. Power 2021 U.S. Wireless Customer Care Mobile Network Operator Performance

Happiest Customers — AGAIN! T‑Mobile &amp; Metro Grab J.D. Power’s #1 Spots for Customer Care in Wireless | T-Mobile Newsroom

Happiest Customers — AGAIN! T‑Mobile &#038; Metro Grab J.D. Power’s #1 Spots for Customer Care in Wireless

Kathleen Dunleavy

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https://www.t-mobile.com/news/un-carrier/tmobile-metro-grab-jd-powers-1-spots-for-customer-care-in-wireless

T-Mobile nabbed another record-breaking win from the J.D. Power 2021 U.S. Wireless Customer Care Mobile Network Operator Performance Study–Volume 1 for the 21st time*.

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OnePlus to host ‘The Drop’ an interactive music experience with Ty Dolla $ign in collaboration with Metro by T-Mobile

BELLEVUE, Wash. — January 13, 2021 — Keep those Dolla$ for something else. T-Mobile (NASDAQ: TMUS) today announced that the OnePlus Nord 10 5G and Nord N100 (LTE) are coming to Metro by T-Mobile and switchers can get either device for FREE! Metro is the ONLY prepaid brand in the U.S. to EVER carry a OnePlus device — both available this Friday, January 15. The new OnePlus lineup brings more options to tap into America’s largest 5G network, and Metro doubles down with a sweet offer plus zero fees to switch for a limited time! Win-win-win.

To celebrate all these wins and $$$ saved, OnePlus, in collaboration with Metro by T-Mobile, is throwing a virtual and live interactive music experience with the one and only, Ty Dolla $ign. Say what?! Anyone can tune in on January 22 at 7pm PT and to top it all off the concert is FREE.

“Launching the new OnePlus Nord N-Series phones at The Drop presented by OnePlus and Metro by T-Mobile is going to be something special, something different that people haven't seen before,” said Ty Dolla $ign. “The way we're delivering the whole experience to the people is amazing."

To get a free Nord N10 5G or Nord N100 for just the sales tax, simply switch to Metro and show an ID for verification. Not new to Metro? Current customers who add a line can get the Nord N10 5G for just $69.99 or Nord N100 for free. These deals will only last a short time and are available in Metro by T-Mobile locations nationwide, click <a href="https://www.metrobyt-mobile.com/storelocator">here </a>to find the nearest available store.

Free? Interactive? And a chance to win free stuff? Yep! Tune in on January 22 and dance along (in the comfort of your home) with Ty Dolla $ign. Viewers can tune in to watch or log in for a chance to win prizes, play trivia, score giveaways and raffles, chat with other viewers, share on social and more interactive elements! Prizes, giveaways and raffles include OnePlus smartphones, wireless earbuds, limited merch and even $10,000 in cash. Head to <a href="https://thedrop.oneplus.com/">TheDrop.OnePlus.com</a> for more details and to RSVP or follow along on social @OnePlus_USA and #OnePlusTheDrop.

Device deets

Metro customers get full access to T-Mobile’s nationwide 5G network – America’s first and largest – and its advanced LTE network covering 99% of Americans. Both of these devices light up on T-Mobile’s advanced LTE network, and on top of that the OnePlus Nord N10 5G taps into T-Mobile’s low-band Extended Range 5G for nationwide coverage and mid-band Ultra Capacity 5G for ultra-fast 5G speeds.

T-Mobile is America’s 5G coverage leader, delivering 5G speeds in more places with the first and largest nationwide 5G network. T-Mobile’s Extended Range 5G covers 280 million people across nearly 1.6 million square miles. And with Sprint now part of T-Mobile, the Un-carrier is widening its lead, lighting up Ultra Capacity 5G offering speeds as fast as WiFi to more people and places than before. T-Mobile’s Ultra Capacity 5G now covers 106 million people, with nationwide coverage expected by the end of 2021.

The OnePlus Nord N10 5G features a 6.49” FHD+ 90 Hz Fluid Display and quad rear camera system featuring a 64MP main rear camera. It also comes packed with a 4,300 mAh battery and Warp Charge 30T for super-fast charging. The OnePlus Nord N100 lights up T-Mobile’s advanced LTE network and sports a 6.52” HD+ display, 5,000 mAh battery and a triple camera system.

For more information on the OnePlus devices at Metro, visit <a href="https://www.metrobyt-mobile.com/oneplus-phones">metrobyt-mobile.com/oneplus-phones</a>. Follow T-Mobile’s Official Twitter Newsroom <a href="https://twitter.com/TMobileNews">@TMobileNews</a> to stay up to date with the latest company news.

Free OnePlus: For a limited time at participating stores. Port-in of existing eligible wireless number required to receive an instant rebate; each requires validation of name, address, and date of birth provided through independent database and presentation of matching identification. Excludes numbers active on T-Mobile network or on Metro by T-Mobile in past 180 days. Limit two per account/household: Provided in form of credit against regular purchase price at time of sale. See store associate for complete details. No rain checks; while supplies last. Ultra Capacity 5G includes dedicated mid- and/or high-band 5G signals.  T-Mobile’s Ultra Capacity 5G covers hundreds of cities and millions of people, with more added all the time; see <a href="https://www.t-mobile.com/coverage/5Glayers">T-Mobile.com/5Glayers</a>. 5G coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com.

Get the OnePlus Nord N10 5G at Metro by T-Mobile for FREE and Celebrate with Ty Dolla $ign | T-Mobile Newsroom

Get the OnePlus Nord N10 5G at Metro by T-Mobile for FREE and Celebrate with Ty Dolla $ign

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https://www.t-mobile.com/news/devices/oneplus-nord-lineup-at-metro-by-t-mobile

Metro by T-Mobile teamed up with two talented artists to pay homage to the bold thinkers, changemakers and cultural icons of Tulsa and Southwest Detroit.

Sometimes, all it takes is a wall and a few buckets of paint to make a bold statement. In the spirit of the brand’s “Rule Your Day” mantra, <a href="https://www.metrobyt-mobile.com/">Metro by T-Mobile</a> partnered with two local artists whose individual stories are as rich as the cities that they call home. These artists were tasked with creating impressive and moving public murals to celebrate the vibrant cultures existing within their communities.

The first of the chosen communities is Southwest Detroit, a largely immigrant community where Mexican heritage and entrepreneurship combine to create a thriving economy. The second location is Tulsa, a city that has seen both triumph and sorrow between the existence of Black Wall Street and the ensuing 1921 Race Massacre.

In festive unveilings that took place on November 19 and 24, the completed murals were welcomed by socially distanced crowds enjoying food trucks and traditional dancing. T-Mobile also donated over $50,000 to local charities that focus on cultural preservation, such as the Southwest Detroit Business Association and the 1921 Tulsa Race Massacre Centennial Commission.

To understand the inspiration for the murals, we caught up with the two artists, Elton Monroy Duran in Detroit and Alexander Tamahn in Tulsa, just following the unveiling ceremonies.

Duran immigrated from Mexico and uses his passion for storytelling to bring his public art pieces to life.

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Tamahn, meanwhile, created his series of murals in Tulsa inspired by the city that has allowed him to both develop as an artist and work on projects centered around Black history and empowerment.

Here the two dive a little deeper into their art backgrounds, community ties and their thoughts on being selected for the Metro Murals project.

To start off, can you tell us about how your involvement with the Metro Murals project came about? Elton Monroy Duran: This opportunity is very special, as I’ve been working towards achieving a goal like this. I was selected for this project because of previous work I’ve done here in South Detroit, and that recognition was really fulfilling. I think that this is an amazing campaign, and the project is very personal to me. I am confident that a lot of people are going to identify with the mural. I’m excited for people to be able to see how rich, not only visually but energy-wise, this community is.

Alexander Tamahn: T-Mobile initially reached out to <a href="https://www.blackmoontulsa.com/">Black Moon</a>, an artist collective that I am a part of, asking about my work. After that, it was a whirlwind. During the first few calls, I was introduced to the “Rule Your Day” campaign and the general timeline for the project. Before the pandemic, this project was supposed to be completed last summer. However, I believe that everything happens for a reason: As we are nearing the centennial of the 1921 Tulsa Race Massacre, this gives the project a whole new meaning. We decided to focus the pieces around Tulsa’s unsung heroes, and the rest, I guess, is history. Murals like these, featuring so many people of color, can be very empowering. It’s impactful to be able to amplify their narratives and to honor these community members in such an extravagant, colorful way.

Can you tell us a little about your background and training as an artist? E: Becoming an artist was one of my childhood dreams. I went to school for art in Mexico, and after graduation, I worked at a company as a design engineer for six years. I still really wanted to follow my dreams, so I quit and moved to Michigan to pursue a career as an artist. During this phase of my life, a father figure of mine gave me a great piece of advice. He said,

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