Manage User Roles

Use this page to manage users that have access to your account.

Note: The Primary Account Holder is the user who can edit these roles. Check out this support article on how to manage User Roles on your account. Set online permissions | T-Mobile Support

Use this page to manage users that have access to your account.

Note: The Primary Account Holder is the user who can edit these roles. Check out this support article on how to manage User Roles on your account. Set online permissions | T-Mobile Support

View your level of access to information about your account.

Your account type does not have permission to make any changes. For assistance, contact the primary account holder.

User roles

Your user role

Below is a list of current user roles on your account with a T-Mobile ID profile that can access the account online, in-store, or through Customer Care.

As a reminder, Authorized Users can help manage your account — including making purchases, paying bills, upgrading devices, and updating info. To give someone on your account full access, add them as an Authorized User below.

Learn more about User Role Information.

To establish a new user with elevated access to your account, add them as an authorized user below. If User Access is removed or downgraded, it will be reflected in all channels (Online, Care, and Retail).

The listed users are associated with your account. Authorized users can make changes to your account online, in store, and when calling Customer Care.

You can view the roles assigned to users on your account, but you can't change any roles. If you want to make any changes, please contact the primary account holder for assistance.

Learn more about user roles

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Power of attorney

A power of attorney (POA) is a legal document that gives another person authority to act on your behalf. By adding a POA to your T-Mobile account, you are giving us permission to treat your POA as the account holder, also known as the Billing Responsible Party (BRP). You can request a power of attorney for your account, or you can request it on behalf of someone else who has a T-Mobile account.

Request power of attorney

As a standard user, you can view your role but you can't change your role.

Only authorized users can make account changes online, in store, or when calling Customer Care. If you need to make changes to your account or change your role, contact your primary account holder.

Learn more about user roles

Customer Care and in-store authorized users

The users listed below can currently make changes in store or by calling Customer Care.

If you’d like them to also manage your account online, add them as an Authorized User above.

To remove someone from the list of Authorized Users for in-store or Customer Care access, please visit a T-Mobile store or call Customer Care.

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Remove user access to account login

Help prevent unauthorized changes to your account by restricting certain users from logging into T-Mobile.com and limiting their access on our app. For more ways to protect your account, visit your security dashboard.

Users with removed access cannot:

View data usage and manage account settings
Make payments and view bill history
Redeem promotions and exclusive offers
Upgrade devices or add a new line
Manage Netflix and other streaming services