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[My Account](https://www.t-mobile.com/my-account/account-summary) 2. Device Details # Device Details __Sorry, this information is currently unavailable. Please try again later.  fgfhfg__ Some thing went wrong in device details Loading Loading Loading Loading Loading Loading DIGITS Line Unknown device T-Mobile Fiber IMEI: ![](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/account-management/mobile-device-unlock/unknown_device.png) ![DIGITS Line](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/account-management/device-details/digits.jpg) ## Manage device status - \`Scam block\` (manageDeviceDetails?.scamBlockStatus) \`\` \`\` \`\` \`\` \`\` [\`Scam block\` \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) \`Scam block\` \`\` \`\` \`\` \`\` \`\` (manageDeviceDetails?.scamBlockStatus) \`\` \`\` \`\` \`\` \`\` \`Scam block\` (manageDeviceDetails?.scamBlockStatus) \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) \`Scam block\` (manageDeviceDetails?.scamBlockStatus) [Device lock status](https://www.t-mobile.com/my-account/phone/device-status) Check device lock status \`5G network compatibility\` (manageDeviceDetails?.networkCompabilityStatus) \`\` \`\` \`\` \`\` \`\` [\`5G network compatibility\` \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) \`5G network compatibility\` \`\` \`\` \`\` \`\` \`\` (manageDeviceDetails?.networkCompabilityStatus) \`\` \`\` \`\` \`\` \`\` \`5G network compatibility\` (manageDeviceDetails?.networkCompabilityStatus) \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) \`5G network compatibility\` (manageDeviceDetails?.networkCompabilityStatus) - (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [(dynamicText.upgradeLabel) \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) (dynamicText.upgradeLabel) - Line is suspended lineSuspendedDescription [Restore service](https://www.t-mobile.com/my-account/device-details/temporary-suspension/restore/line-selector) [Report device lost or stolen](https://www.t-mobile.com/my-account/device-details/lost-or-stolen) [Contact Us](https://www.t-mobile.com/contact-us) [I found my device](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/unblock) [Suspend line](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/block) [Restore service](https://www.t-mobile.com/my-account/device-details/temporary-suspension/restore/line-selector) - Device reported lost or stolen [I found my device](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/unblock) [I have another device to use](https://www.t-mobile.com/contact-us?simswap=true) [Suspend line](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/line-selector) [Suspend line temporarily](https://www.t-mobile.com/my-account/device-details/temporary-suspension) - (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [(dynamicText.upgradeLabel) \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) (dynamicText.upgradeLabel) - Lost/stolen and suspended [I found my device](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/unblock) [I have another device to use](https://www.t-mobile.com/contact-us?simswap=true) - Account is Suspended Please contact customer care [Restore Device](https://www.t-mobile.com/payment/one-time-payment) [Contact Us](https://www.t-mobile.com/contact-us) [Report device lost or stolen](https://www.t-mobile.com/my-account/device-details/lost-or-stolen) Please contact your primary account holder. - [Protection 360®](https://mytmoclaim.com/) Your device is protected [Manage protection](https://www.t-mobile.com/benefits/phone-protection-plans) [File a Claim , opens in a new window](https://mytmoclaim.com/) __Sorry, this information is currently unavailable. Please try again later.__ Loading Loading Loading DIGITS Line Unknown Device with IMEI IMEI: ![](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/account-management/mobile-device-unlock/unknown_device.png) ![DIGITS Line](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/account-management/device-details/digits.jpg) __Sorry, this information is currently unavailable. Please try again later.  fgfhfg__ Some thing went wrong in device details Loading Loading Loading Loading Loading Loading DIGITS Line Unknown device T-Mobile Fiber IMEI: ![](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/account-management/mobile-device-unlock/unknown_device.png) ![DIGITS Line](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/account-management/device-details/digits.jpg) ## Manage device status - \`Scam block\` (manageDeviceDetails?.scamBlockStatus) \`\` \`\` \`\` \`\` \`\` [\`Scam block\` \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) \`Scam block\` \`\` \`\` \`\` \`\` \`\` (manageDeviceDetails?.scamBlockStatus) \`\` \`\` \`\` \`\` \`\` \`Scam block\` (manageDeviceDetails?.scamBlockStatus) \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) \`Scam block\` (manageDeviceDetails?.scamBlockStatus) [Device lock status](https://www.t-mobile.com/my-account/phone/device-status) Check device lock status \`5G network compatibility\` (manageDeviceDetails?.networkCompabilityStatus) \`\` \`\` \`\` \`\` \`\` [\`5G network compatibility\` \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) \`5G network compatibility\` \`\` \`\` \`\` \`\` \`\` (manageDeviceDetails?.networkCompabilityStatus) \`\` \`\` \`\` \`\` \`\` \`5G network compatibility\` (manageDeviceDetails?.networkCompabilityStatus) \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) \`5G network compatibility\` (manageDeviceDetails?.networkCompabilityStatus) - (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [(dynamicText.upgradeLabel) \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) (dynamicText.upgradeLabel) - Line is suspended lineSuspendedDescription [Restore service](https://www.t-mobile.com/my-account/device-details/temporary-suspension/restore/line-selector) [Report device lost or stolen](https://www.t-mobile.com/my-account/device-details/lost-or-stolen) [Contact Us](https://www.t-mobile.com/contact-us) [I found my device](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/unblock) [Suspend line](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/block) [Restore service](https://www.t-mobile.com/my-account/device-details/temporary-suspension/restore/line-selector) - Device reported lost or stolen [I found my device](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/unblock) [I have another device to use](https://www.t-mobile.com/contact-us?simswap=true) [Suspend line](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/line-selector) [Suspend line temporarily](https://www.t-mobile.com/my-account/device-details/temporary-suspension) - (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [(dynamicText.upgradeLabel) \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) (dynamicText.upgradeLabel) - Lost/stolen and suspended [I found my device](https://www.t-mobile.com/my-account/device-details/lost-or-stolen/unblock) [I have another device to use](https://www.t-mobile.com/contact-us?simswap=true) - Account is Suspended Please contact customer care [Restore Device](https://www.t-mobile.com/payment/one-time-payment) [Contact Us](https://www.t-mobile.com/contact-us) [Report device lost or stolen](https://www.t-mobile.com/my-account/device-details/lost-or-stolen) Please contact your primary account holder. - [Protection 360®](https://mytmoclaim.com/) Your device is protected [Manage protection](https://www.t-mobile.com/benefits/phone-protection-plans) [File a Claim , opens in a new window](https://mytmoclaim.com/) ## Device financing Some thing went wrong in device fianancing   Loading Loading Loading progressBarTitle Monthly charges Remaining Balance __installmentAmount__ installment with a __discountAmount__ __discountName__ installmentAmount installment with  discountFirstPart and discountLastPart progressBarTitle Monthly charges Remaining Balance installmentAmount lease payment with  discountAmount discountName installmentAmount lease payment with  discountFirstPart and discountLastPart - (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [(dynamicText.upgradeLabel) \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` \`\` (dynamicText.upgradeLabel) \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) (dynamicText.upgradeLabel) ## Away Pass Sorry, this information is currently unavailable. Please try again later. Loading Loading Loading __You're out of days__ Add extra days to your subscription to stay connected. [Purchase extra days](https://www.t-mobile.com/account/odf/DataService%3AALL/Service%3AALL/DataPass%3AALL) - passService.status passService.status progressStep.startLabel - Activate AWAY Pass Loading Loading Loading - item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.label \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text](https://www.t-mobile.com) item.label item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.linkText](https://www.t-mobile.com) item.linkText item.label item.body ## item.tidbit.title item.tidbit?.description Loading [Lorem Ipsum](#) Loading [Lorem Ipsum](#) ## Your plan __Sorry, this information is currently unavailable. Please try again later.__ Loading Loading Loading ### planName - label [View plan details](https://www.t-mobile.com/my-account/plan-details) [View plan details](https://fiber.t-mobile.com/my-account?login_required=true) ## Accessories Loading Loading Loading - [](https://www.t-mobile.com) * * * - card.label card.body \`\` \`\` \`\` \`\` \`\` [card.label \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) card.label \`\` \`\` \`\` \`\` \`\` card.body \`\` \`\` \`\` \`\` \`\` card.label card.body \`\` \`\` \`\` \`\` \`\` [card.linkText](https://www.t-mobile.com) card.linkText card.label card.body ## Device paired to this line __Sorry, this information is currently unavailable. Please try again later.__ Loading Loading Loading | Your is paired to this line and share the same phone number. Caller ID from your watch reflects this number. ## Add-ons and data __Sorry, this information is currently unavailable. 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Loading Loading Loading - item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.label \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text](https://www.t-mobile.com) item.label item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.linkText](https://www.t-mobile.com) item.linkText item.label item.body ## item.tidbit.title item.tidbit?.description [Manage add-ons](https://www.t-mobile.com/account/odf/DataService:ALL/Service:ALL/DataPass:ALL) ## Tools Loading Loading Loading Protection 360® Your device is protected [Manage protection](https://www.t-mobile.com/benefits/phone-protection-plans) [File a claim , opens in a new window](https://mytmoclaim.com/) Please contact our primary account holder to: - File a damaged device claim - Report your device lost or stolen - Temporarily suspend your line - Change your SIM - item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.label \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text](https://www.t-mobile.com) item.label item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.linkText](https://www.t-mobile.com) item.linkText item.label item.body ## item.tidbit.title item.tidbit?.description Loading [Lorem Ipsum](#) Lorem Ipsum Loading [Lorem Ipsum](#) Loading [Lorem Ipsum](#) Loading [Lorem Ipsum](#) Loading [Lorem Ipsum](#) Loading [Lorem Ipsum](#) Loading [Lorem Ipsum](#) - Change Phone Number You've reached your limit # You’ve reached your limit for this month You can change your number again after nextEligibleDate. - You can change your number up to twice per year, but not more than once per month. - If you need to change your number before the date above, contact us. [Contact customer care](tel:%2018009378997) # You’ve reached your limit for this year You can change your number again after nextEligibleDate. - You can change your number up to twice per year, but not more than once per month. - If you need to change your number before the date above, contact us. [Contact customer care](tel:%2018009378997) # You can’t change this phone number. Your line is suspended. Reactivate your line on the account home page. [Go to account](https://www.t-mobile.com/my-account/dashboard) # You can’t change this phone number. Only your primary account holder or authorized user can do that, Please contact them. 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Please try again later.__ Loading Loading Loading - item.nickName item.listHtml \`\` \`\` \`\` \`\` \`\` [item.nickName \ \`\` \ \`\` \ \`\` \ \`\` \ \`\`](https://www.t-mobile.com) item.nickName \`\` \`\` \`\` \`\` \`\` item.listHtml \`\` \`\` \`\` \`\` \`\` item.nickName item.listHtml \`\` \`\` \`\` \`\` \`\` [](https://www.t-mobile.com) item.nickName item.listHtml [Manage pairing](https://www.t-mobile.com/my-account/settings/permissions-controls/multiple-devices) ## Start AWAY Pass day? __You can’t pause once started—it’ll end automatically after 24 hours.__ Activate Cancel ## Hello! Want to stay logged in? 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