Good news, your device is compatible with our network. However, if your device is not unlocked, you’ll need to check your warranty and contract with your carrier to see what conditions apply to unlocking your device.
To get the full benefits of T-Mobile’s 4G LTE network, please confirm your current device has LTE Bands 2, 4, and 12 or purchase a 4G LTE device from T-Mobile. Please check with your device manufacturer if you’re not sure about your device’s GSM/Band capability. If you have questions, please call our customer care line at 1-800-T-MOBILE.
Please call 1-844-740-2981 to activate your SIM on T-Mobile’s Network. We’re open Mon-Fri from 5 a.m. – 10 p.m. PT and Sat-Sun from 6 a.m. – 8 p.m. PT.
The steps are simple:
1) Select the right 3-in-1 SIM card for your GSM or LTE device. Phones require a 3-in-1 SIM Starter Kit. Tablets and hotspots require a 3-in-1 Data SIM Starter Kit.
2) Pick a plan.
3) Check out.
See How to Switch for more information on switching to T-Mobile.
When your SIM card arrives simply follow the manufacturer’s set-up procedure to insert the new card into your device. Then start using it. It’s that easy.
The T-Mobile 3-in-1 SIM Starter Kit fits all GSM phones.
The T-Mobile 3-in-1 Data SIM Starter Kit fits all compatible GSM and LTE tablets, hotspots and mobile internet devices.
If you have your new device, or new SIM card for an existing device, then you can transfer or port your phone number in one of two ways:
If you plan to purchase a new device or SIM card online, you will have the option to transfer your number during checkout. To check the transfer eligibility of your existing number or to find more information about transferring your number during online checkout, see Transfer your phone number to T-Mobile.
If you plan to purchase a new device or SIM card from a T-Mobile store, then you can transfer your number at the time of purchase.
Yes, If your device has a cellular radio in it that is compatible with T-Mobile’s network, you can use it. Refer to the device manufacturer’s website for details. If you have questions, take your device to the nearest T-Mobile store and we’ll be happy to help you.
It stands for Subscriber Identity Module. Each SIM card has a unique serial number which needs to be activated before you can use it in a new device, but it’s super-fast and super easy. If you are bringing a device to T-Mobile that has been on another carrier’s network, you will need a new one that is specific to T-Mobile.
Why choose T-Mobile? It’s simple. Only TMO provides you with the lowest upfront cost on our latest tablets with no annual service contract and no overages on our nationwide 4G LTE network.
At T-Mobile, we've changed the game completely. With our T-Mobile One plan, we separate the cost of the device from the cost of your service. Bring your own eligible device and your monthly bill is even less! There are no annual service contracts, and no overages. Now that’s what we call better wireless.